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BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Check in was quick and easy! Said it would be about 2 to..." Check in was quick and easy! Said it would be about 2 to 2.5 hrs but it was in about 1 hrs and 45 min. Thanks you Rich and the service techs!
Business response:
Hi Kim! Here at BMW Northwest, we do all we can to make sure our guests are taken care of. Thank you for giving Rich and the rest of the service team your kudos and we hope to see you again down the road. Take care!
"Service Advisor (Shane) was very professional curteous..." Service Advisor (Shane) was very professional curteous and attentive. No pressure at all on trying to push additional work needed. Very respectful about the service that I wanted to be performed.
Business response:
Thanks for giving Shane a shoutout! We're happy that he was professional and attentive. We appreciate your confidence in us and we'll see you again next time here at BMW Northwest.
"The crew at BMW Northwest is very friendly, courteous and..." The crew at BMW Northwest is very friendly, courteous and efficient. I highly recommend the Service Dept at BNWNW !
Business response:
Thanks for sharing these kind words about the BMW Northwest team! We're pleased that we were efficient and friendly. See you again next time.
"Efficient reception and processing upon arrival. Waited..." Efficient reception and processing upon arrival. Waited for my vehicle while it was serviced. Completed within 2 hrs. I was able to use WiFi in their clean, quiet waiting area to get some work projects done while I was there.
Business response:
Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the BMW Northwest team. Drive safely, and we hope to see you back again down the road!
"Very friendly customer service! My service advisor Dave..." Very friendly customer service! My service advisor Dave Quinn is honest and friendly, and very helpful. He’s the best!! The atmosphere is very clean and comfortable. I have never had a bad experience in the past 10 years I’ve had my cars serviced here
Business response:
Thanks for sharing these kind words about Dave! It's great that he's friendly, helpful, and honest. Hearing these compliments about members of our team absolutely makes our day. Thanks for your longtime business! We hope to see you again next time.
"Tony is a great asset to BMW NW. He’s professional and..." Tony is a great asset to BMW NW. He’s professional and knowledgeable. He helped me through the process of buying a new car making it a pleasant experience. He was very helpful even when I got cranky! What a great guy and I’m glad he was there to guide and advise me when making this purchase!
Business response:
Congratulations on your new car! We are thrilled that Tony and the team made the experience so informative and pleasant. Thank you for choosing BMW Northwest and for sharing your great review!
"Service was quick, service person was courteous and well..." Service was quick, service person was courteous and well versed, vehicle was very clean and work done was very satisfactory. Well worth my hundred mile drive.
Business response:
Service was quick, Andrew was courteous and well versed. Vehicle was very clean and work done was very satisfactory. Well worth my hundred mile drive.
"Staff is very courteous and professional. The dealer is..." Staff is very courteous and professional. The dealer is also very clean and well-kept
Business response:
We are so happy we could earn your five stars! Thank you for stopping by BMW Northwest for service. We'll see you again soon!
"Very professional, courteous, detailed and reliable. They..." Very professional, courteous, detailed and reliable. They also have very good services, in order to facilitate simple client conveniences.
Business response:
It means a great deal that you know you can rely on the BMW Northwest team for professional, courteous, and detailed care. We'll go above and beyond for our loyal guests every chance we get. Thank you for supporting us with a positive review, and take care!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is closed now. It will open at 6:00 a.m.