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BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Busy dealership. Andrew was very helpful in adjusting an..." Busy dealership. Andrew was very helpful in adjusting an issue with the air conditioning system. The mechanic was able to determine problem with rear taillight. They did not have the parts to repair so car will have to return for that repair. Overall a good experience.
Business response:
While we apologize we couldn't complete all of your required services in one visit, we're glad to hear you've enjoyed working with our team, and we appreciate your patience as we take care of your vehicle. Give us a call if there is anything you need before your next service - in the meantime, safe travels. Best, Jay Senon - Service Manager - 253-896-2502
"I have purchased 2 vehicles from BMW Northwest in the..." I have purchased 2 vehicles from BMW Northwest in the last couple months. Everything about the dealership and it’s employees are top notch. Arranged and organized very well, this facility is always clean and appealing. Whenever there, you always feel like you are the top priority no matter how many customers are there. The first dealership that I ever actually enjoyed shopping at. Kevin and Rick are amazing salesmen. Definitely recommend.
Business response:
We are grateful to have you as a returning customer! Thank you for choosing BMW Northwest and for mentioning the help you've received from Kevin and Rick. We wish you safe and happy travels until we see you next!
"Great service, quick on getting me a price and showed..." Great service, quick on getting me a price and showed options.
Business response:
Thanks for the great review and for choosing BMW Northwest! We hope to see you back again down the road!
"Shane was very helpful. The technician was unable to..." Shane was very helpful. The technician was unable to specifically identify the problem, but hopefully the problem has resolved itself
Business response:
Thank you for the review, and for shouting out Shane. We want the most for our guests, and I apologize for any difficulty my team had in diagnosing the problem with your vehicle. I would be happy to speak with you to see if there is anything more we can do to help. If you are willing to discuss this further, please feel free to give me a call. Thank you, Jay Senon - Service Manager - 253-896-2502
"Came in for a standard Takata Airbag recall and I get a..." Came in for a standard Takata Airbag recall and I get a call that they found a broken airbag connector that will cost $150 to fix. I was curious why I was paying for a repair attached to a recall and he said BMWNA would not cover extra repairs above the scope of the airbag replacement. Understanding that the dealership warranty department would have to eat the cost of both the part and labor because BMWNA wouldn’t pay the dealer for the extra repair, I was prepared... read more
Business response:
Jonathan - Thank you for taking the time to share! We want the most for our guests, and it is wonderful to hear that this was reflected in your time working with us. We appreciate the kind words about Brandon and will be sure to pass them along to him. Drive safely, and we hope to earn your business again down the road! - The BMW Northwest team
"If you’re a BMW “enthusiast” like I am then BMW Northwest..." If you’re a BMW “enthusiast” like I am then BMW Northwest is where you want to take your car for service. If you’re new to the dealership then ask for Elizabeth Scellato as your service advisor. I’m sure they are all great but “Liz” is the BEST! If you are like me then it pains you to leave your car in someone else’s care. My car is one of my favorite possessions but I don’t have a second thought about leaving it with Liz or the great mechanics at BMW Northwest. ... read more
Business response:
Hi Derek - Your confident recommendation of Liz and the team makes our day! It is gratifying to know that you are always so well taken care of and we are grateful for your thoughtful feedback. Thank you from all of us at BMW Northwest!
"David Quinn is a great services advisor! He thoroughly..." David Quinn is a great services advisor! He thoroughly explained what was done and what needed to be done to fix my car. Additionally, he made me feel comfortable and not pressured. All around solid person - about as good as it can get when your car needs repair!
Business response:
Thank you for the review, June! We're so glad to hear that David and the BMW Northwest team took such great care of you and your vehicle. Drive safe, and come back again next time you need us!
"People are very professional and very easy to deal with..." People are very professional and very easy to deal with especially my salesman Rick Lewis
Business response:
Thank you for the great review! We are thrilled to hear that Rick went the extra mile to assist with your purchase. Drive safely in your new vehicle, and we hope to see you again at BMW Northwest!
"I love the personable service compared with other..." I love the personable service compared with other dealerships in the area.
Business response:
It means a lot to hear that our service stands out to you. Thank you so much for supporting BMW Northwest with a great review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 6:00 a.m.