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BMW
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:30 p.m. | |
| Tue | 6:00 a.m. to 5:30 p.m. | |
| Wed | 6:00 a.m. to 5:30 p.m. | |
| Thu | 6:00 a.m. to 5:30 p.m. | |
| Fri | 6:00 a.m. to 5:30 p.m. | |
| Sat | 6:00 a.m. to 4:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"My review is only on the service department of the..." My review is only on the service department of the dealership. I found it easy and efficient to set up an appointment on their website. My two prior visits before Covid was set up over the phone. The drop off was routine with a quick consultation of the tasks to be done on the visit. They made an arrangement for a Lyft shuttle home. Later, I received a video via text of the inspection and progress of the car service. I was able to pay online and make arrangement to pick... read more
Business response:
Thanks for reviewing our service team! We're happy to hear that it was easy and convenient to make your appointment and that our team was efficient and accommodating. We appreciate your business and kind words. See you when you need us next here at BMW Northwest!
"I had sch filed an appointment and was worried when I..." I had sch filed an appointment and was worried when I showed up at the number of cars in line. They greeted me promptly, took my car back, the waiting area was nice, coffee and free snacks were great and the service took less time and came in under the original estimate. They washed the car and the video from the tech showing me the inspection was great. Austin was my service advisor, he was great too and reviewing and paying the invoice online meant I got our under ... read more
Business response:
Greg, it's truly our pleasure to deliver such a thorough yet detailed experience! We're happy to hear that Austin's efforts to exceed your expectations were so meaningful and your time spent waiting for service to be completed was so comfortable. We're grateful that you allowed the BMW Northwest team to lend a hand for your service needs and we hope we'll see you again down the road!
"Yet another awesome experience with BMW Northwest!!! I..." Yet another awesome experience with BMW Northwest!!! I can’t say enough how awesome these guys are from every aspect of buying and maintaining a vehicle. Above and beyond!!!
Business response:
We are so pleased the BMW Northwest team was able to make sure everything went off without a hitch. thank you for your support and we hope to see you next time!
"I have been with BMW Northwest since 1980. They are the..." I have been with BMW Northwest since 1980. They are the most professional people i have ever dealt with. Jay and Charles are fantastic and kept me informed throughout the process. Thank you to you all.
Business response:
David - reviews like this inspire us to keep doing what we do. Thank you for your incredible feedback and loyal business - we hope to have the pleasure of working with you again down the road! - the BMW Northwest team
"Liz Scellato made my service experience at BMW NW smoothe..." Liz Scellato made my service experience at BMW NW smoothe and quick. Once again I have been well treated by this excellent dealership!
Business response:
We are always happy to help you out, Tom! It is always great to see that Liz is providing excellent service to our valued clients. Thanks for your continued support of BMW Northwest!
"Courteous staff with professionalism, sales personnel..." Courteous staff with professionalism, sales personnel very experienced on questions when it comes to their cars, willing to assist you in every way possible, very well trained technicians, all repairs are done in a timely order,
Business response:
We're glad to hear we're living up to the high standards we hold ourselves to. Thank you for your kind review and for being a valued customer of BMW Northwest - we hope to see you again down the road!
"Great experience. All the issues were resolved, Brandon..." Great experience. All the issues were resolved, Brandon went beyond expectation. Would recommend BMW Northwest if you have problems with your car.
Business response:
Thank you for the great review! We appreciate your business and are thrilled to hear that Brandon delivered such an outstanding service experience. Drive safely, and we hope to see you back again at BMW Northwest!
"Had such a great car buying experience. Larry is awesome..." Had such a great car buying experience. Larry is awesome and extremely knowledgable. I appreciated his time and thoroughness when it came to the sales contract. I've had my BMW about 6 wks now and couldn't be happier with the car. The extended customer service that continues to be available to me is amazing. I've owned several luxury cars and I have never had this type of continued service or outreach. I truly feel appreciated and that my business "does" matter to... read more
Business response:
Thank you for the great review! We strive to deliver a seamless purchase experience, and it is wonderful to hear that Larry went above and beyond to assist with your purchase. Drive safely in your new vehicle, and congratulations! We are wishing you many happy miles and hope to see you back again at BMW Northwest!
"Very personable and professional experience. They do a..." Very personable and professional experience. They do a great job and Elizabeth was s pleasure. Thank You, Janis Pupo
Business response:
Thank you for the lovely feedback, Janis, and for choosing BMW Northwest! We hope to see you again soon!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,876 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 6:00 a.m.