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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Great Service Ashley was excellent. She was attentive and made sure my car was ready in a timely fashion. She made sure I was updated with any changes. She went above and beyond. Great customer service!
Business response:
Laura, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Ashley was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Best, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Service matches the thrill of owning a BMW Although I don't look forward to needing vehicle maintenance, I do look forward to visiting the service professionals at Checkered Flag BMW. Their attentiveness, friendliness and desire to please customers matches the thrill, comfort and convenience of driving a BMW. Service is as simple as driving into a warm garage, being professionally greeted, addressing your vehicle's needs, getting a loaner BMW, taking a call from a representative on your vehicle's status, receiving your car c... read more
Business response:
Brennan, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
WOW Factor! Awesome customer experience!!! Customer service, ease and speed of transaction. Facilities are clean and comfortable. Would and will highly recommend Checkered Flag to family and friends!
Business response:
We appreciate your marvelous feedback, Benjamin. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as quick and efficient service to our guests. Thank you for your recommendation. Please come see us for any future needs! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Constant updates on my car while being repaired Constant communications on my car while being repaired was nice. I liked having a loaner car as my car was in the shop for 4 days.
Business response:
Alisa, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. We always make sure our customers know everything that is going on. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Mini-Checkered Flag Frank is very responsive to my needs. He goes out of his way to communicate what needs to be done, ensuring that I have all the information to make a decision.
Business response:
Thanks for your awesome review, Karol! We're very happy to hear that Frank was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Wonderful and friendly service We received a discount coupon that helped with the financial part. The whole process went smoothly and as stated upon arrival.
Business response:
Hi Mark and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. We look forward to seeing you on your next visit. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great Service As always, I appreciate the professionalism, courtesy and helpfulness shown to me by my Service Advisor Jason Stamer. Thank You!
Business response:
Thank you for taking the time to share your experience at our service center, Lisa. We're glad to hear you found us professional, courteous and helpful, especially with the help of your technician, Jason. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Great service dept Very kind and welcoming place always to get service or anything related to mini great staff. They always greet you as soon as you arrive and keep you updated while you wait. It is also a very comfortable atmosphere.
Business response:
Cynthia, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Sincerely, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Superb service and customer care Daniel did an excellent job coordinating the repairs. Checkered Flag paid for a significant portion of the repair cost. I am Very appreciative for the service and customer care.
Business response:
Michael, thank you for writing about your visit with us! I am happy to hear that Daniel was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Todd Collins - General Manager - todd.collins@checkeredflag.com, 757-490-1111 x2210
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.