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BMW
- Automotive
- Westmont, IL
About this business
Location details
430 E Ogden Ave, Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Nope. This is the crappiest BMW dealership that I have the displeasure of working with. Rude, obnoxious disrespectful.
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Laurel BMW of Westmont. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (630) 537-0311 to discuss what we can do to help.
Slow responses led the car I wanted being sold Worked with the team via email and was extremely interested in a car for my son. While attempting to put money down on it (after all the credit approval was completed), someone came in and the staff gave them the keys for a test drive and that person ended up putting money down on the car. The email responses were slower than a DMV on a Friday. I was working on getting the stuff finalized on this car for 2 days. Very erratic email responses by the team allowed me not to get the ... read more
Business response:
We are disappointed to learn of your experience here at Laurel BMW of Westmont. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (630) 537-0311 to discuss what we can do to help.
Seized water pump On my 335xi 2010 BMW I had a scary experience when the Accelerator of my car stopped working while I was on the highway. I would hope that BMW leadership Would note that there should be some time allowed for a drive her to get hurt his car off the highway, before the vehicle goes into limp mode. I was lucky I was in the right-hand lane when this happened and could get my car into a small space where the road I was on allowed you to turn off to another highway. There was no shoulder on the road I was traveli... read more
Owner I received my car dirty from the construction as it look like it was kept outside and did not run through car wash
Extremely long wait times My experience was horrible. I had a scheduled appointment to have my oil changed. I arrived on time and they immediately took my vehicle. I waited for two and a half hours for this service to be completed. I was extremely disappointed and even though I purchased my vehicle from this dealership I will not return there for service ever again. In the meantime I waited so long that I inquired about the status of my work instead of them being courteous enough to approach me about the delay.
Business response:
Hi Joyce , we appreciate you taking the time to respond. The staff at Laurel BMW of Westmont take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (630) 537-0311 -- we hope to hear from you soon.
rodney nordstrom overall a good experience but while at dealership paperwork delay was almost one hour, too long.
Business response:
Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
March 2018 Vehicle Service Thank you for the service, I appreciate the time taking to explain the issues/ options for my 2006 BMW 325xi.
Business response:
Karl, we're pleased our team delivered good service for you. Please don't hesitate to reach out if there's any more we can do!
New car delivered with defective windshield Defective windshield, brand new car dealer fixed but car was filthy inside when picked up, dust in all vents smells like glue, ruins the new car experience. Would think they would have detailed car after this work since it is brand new
Business response:
We are deeply disappointed by your lackluster experience at Laurel BMW of Westmont. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0311 to discuss what we can do to help.
Customer service Purchased my pre-owned certified X5 at Laurel BMW last October. Discovered a rolling noise inside the housing where the gearshift is. The service manager told me it would cost $340.00 labor to remove housing? Not my problem that there is something rolling around in housing. Terrible customer service.
Business response:
Thomas, we are deeply disappointed by your lackluster experience at Laurel BMW of Westmont. If you are willing, please call our General Manager at (630) 537-0311 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,928 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.