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BMW
- Automotive
- Westmont, IL
About this business
Location details
430 E Ogden Ave, Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Purchased 2019 BMW X1 Staff was phenomenal and no complaints about customer service. However, I purchased a CPO vehicle and the interior was dirty! Lint on the floor, crud under the buttons and infotainment knob, crumbs in the cup holders, crud between the seems of the leather chairs, snow/water stains on the inside doors, and I found stains that cannot be easily removed on the leather as well. I purchased the vehicle at night and did not see those details until the next morning when I already owned the vehicle. I sent an em... read more
Business response:
Hi, we appreciate you taking the time to respond. The staff at Laurel BMW of Westmont take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 202-2487. We hope to hear from you.
maintenance Too expensive, also it says a safety inspection was included, I dont think so, as I had mentioned to the service advisor that I had over-inflated tires, when I picked up my vehicle, tires were still over inflated, which makes me think what else didnt they do that I was charged for ? parts amounted to 501.31 labor 1377.23 !! too much. sorry I will have to find a more reasonable service center.
Business response:
Hi Grace, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 202-2487 to discuss what we can do to help.
Mike Zygmunt Did not call car was ready. Engine on light still was on when picked up car. Need to bring car back
Business response:
Michael, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 202-2487 to discuss what we can do to help.
customer The service man that waited on me was rude and unconcerned about my time. I brought my BMW X3 in at 8:00 am on Friday 11/22/19, The Westmount Office. I went back to inquiry about my car around 10:00 am. The service man told me that he would come to me in 5 minutes. After about 30 more minutes I had to go to him again and ask about my car. I wanted him to explain the nature of the recall but he was very brief as if i was bothering him with my question. He was very unprofessional.
Business response:
Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day.
Awful Experience from a Long Time Customer I unfortunately have had a terrible experience with my latest BMW. My family and I have have purchased two 740Li's, 1 750Li and a 535i (3 from Laurel BMW). The 750 has been a disaster. I paid $90K for it, invested $35K in repairs, had it in the shop for no less than 20 times and have had loaner cars sometimes for several weeks while major repairs were done. Unbelievably, my car only has 59K miles on it. I took it in yet again this week and received a call stating it needed another $... read more
Business response:
Hi John, we appreciate you taking the time to respond. The staff at Laurel BMW of Westmont take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 202-2487 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
horrible service I purchased a car from this dealer 6 months ago. My initial experience was reasonable - the salesman over-promised on their ability to fix some aesthetic issues on the car, and the dealer made me drive there and back from out of state 3 times just to get the car, but overall I was pleased. Chris, the salesman, was very nice to deal with. About a month later, I got a receipt from the DMV that showed the price for tax/title/registration. The dealer charged me almost $500 for title/registration while the DMV on... read more
Worst customer service! Purchased two new BMWs over the past five years, and yesterday when I took my girlfriends BMW 328xi for a car wash I was refused. Being approached immediately by a lady and questioned " Did you purchase your car here, did you service it here" ... after being questioned I was told to drop the keys to the cashier and same thing, very hostile! I said we did a service recall here, and we purchased other two new BMWs here, but she said you didn't purchase this BMW here and service recalls don't count. Are ... read more
Business response:
Hi, we appreciate you taking the time to respond. The staff at Laurel BMW of Westmont take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 202-2487 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Didn’t fix the problem Brought the car in because convertible top would randomly lower. Charged $1000 for repairs that did not fix the problem on two attempts. I begged the to look at the driver side door lock actuator but the told me it was not the problem. Problem never fixed, no refund or consideration. Was told if they changed the door lock that I would pay for that too. Brought the car to local mechanic who said the door lock actuator was the problem and it was fixed on the attempt. Experience at laurel was like being p... read more
Business response:
Mark, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 202-2487 to discuss what we can do to help.
Account Executive They sold me a car that had mouse feces and urine , some of my wires were chewed! When I called the dealer , they did nothing! . I had to have my car deodorized 2 times to get rid of the smell which they covered with an awful spray . Just Saturday I picked up a loaner car so they could service my car, the windows were so dirty someone wrote on them to clean! They also talked me into a lease gave me one price and changed it and the guy quit the next day! Horrible dealer! Never ever would I recommend or buy a... read more
Business response:
Hello Helen, we regret the situation you have described, but are glad you brought this to our attention. Please call our General Manager at (888) 202-2487 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,928 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.