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BMW
- Automotive
- Westmont, IL
About this business
Location details
430 E Ogden Ave, Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ziggy Needed flat tire repair. Done promptly at end of their day without hassle. Tire changed and got me going safely
Sales staff need better training dealership I found the car I wanted at a fair price. The communication and service was as expected until we agreed on price. Luke W was helpful as was Rich R. The service after my offer was accepted was dismal. I wired the funds to dealership within 5 hours. The sales staff had no idea of dealership procedure for out of state sale, and notary of paperwork by a notary of dealership choosing with someone local to me. Sales staff kept telling me that notary was selected and paperwork was shipped... read more
Disappointment I bought a BMW 2020 X7 one year ago and scheduled an appointment on their website for valet pick up and drop off for an oil change a software upgrade. The valet pick up was scheduled for 10am. The hour came and went with no pick up. I called and they informed me that they had no record of the appointment even though I had sent multiple emails and texts reminding me of the appointment. They finally sent someone to pick up the care and call me that they will turn it around in 2 hrs. Four hrs later I called and t... read more
Disappointed Very disappointed that if you buy very expensive warranty coverage for windshield and dent repair, you cannot have it done at the dealership you bought it from. They even give you the wrong phone number to file the claim. I had to look through my paperwork and file the claim and waste more of time to get it repaired.
Don’t lease a car from them, buy or go elsewhere Laurel is a great place to consider buying or taking your car for service, but I would NEVER recommend leasing a car from them. EVER! Crazy the amount of fees they burden you with when you return a leased car, despite their sales efforts of explaining normal wear and tear will be factored in. We have leased many cars from BMW, and only this time when we were leaving the brand because we needed more space, and their new X7 is priced way too high, did they treat us poorly with a... read more
Incompetence Took over two weeks to get an estimate to insurance company. Should have known this was going to be a headache. The day after I brought my car to the dealership, the service advisor calls and asks who my insurance carrier was. I was shocked since I got a loaner and when they provide a loaner you provide them with insurance info. Brutal. No one ever calls back in a timely manner, left a message for service manager and never heard from him. This dealership is a disgrace to the BMW brand. Eventually took the car to... read more
Business response:
Hello, we are deeply disappointed by your experience at Laurel BMW of Westmont. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0311 to discuss what we can do to help.
Service experience I brought my car in to have a check engine light and was charged $190 for the diagnosis. $190 for a 30 minute diagnosis is excessive and then to have my car returned to me w/out a measly exterior wash. Little things matter.
Buyer beware I am absolutely disgusted by the treatment I received from Chris Cole of Laurel BMW of Westmont. I have been trying to buy a car, finally decided to move forward with the purchase only to be told that there was an appointment scheduled to see the car and they took priority as they are "local". Anyhow, Chris told me, "don't worry, they probably won't buy the car" and promised to call me back after the people were there for a 1 PM appointment. I waited for a while, no phone call so I decided to call. Nobody was av... read more
Business response:
Hi Mark, we appreciate you taking the time to respond. The staff at Laurel BMW of Westmont take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0311 to discuss what we can do to help.
Wonderful experience This car buying experience was one of the best with Chris. We were able to do a lot of the deal over the internet and set up an appointment time to check the car out. Working with Devon with financing was smooth. It was a no hassle and enjoyable experience.
Business response:
Wayne, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (630) 537-0311 -- we hope to hear from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,928 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.