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BMW
- Automotive
- Westmont, IL
About this business
Location details
430 E Ogden Ave, Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service Not sure All services provided were necessary. My fault also for not asking more questions.
Business response:
Daniel, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0311 to discuss what we can do to help.
Fair deal on car, bad overall experience. This is the 5th BMW I have purchased and my past purchases have been with Fields and Knauz BMW. The experience there was as expected with a BMW dealer........a great experience. Unfortunately, this experience was super bad. I must call out the sales representative (Scott Meidl) was GREAT and our Finance representative (Devon Reid) was as well. The problem? We literally waited 2.5 hours to get into Finance after the deal was negotiated. This was not due to a long line of people waitin... read more
Business response:
Dan, we are deeply disappointed by your experience at Laurel BMW of Westmont. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, we would like to speak with you at (630) 537-0311 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Brake fluid replacement Required service was performed. It took almost 4 hours for a service requiring 2 hours due to a large number of cars in for service. All CV protocols were in place inside the dealership and inside the car.
Business response:
Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
No floor mats I brought a car that I thought had floor mats in trunk on website. After purchase I was told they?ll look but now the car did not come with floor mats. I?ve purchase many cars and they alway come with floor mats. That expected. But I have a car I bought from BMW with know floor mats and out of courtesy they refused to give me floor mats for a 2012 Range Rover
Business response:
Dale, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0311 to discuss what we can do to help.
Service Diagnosis was not efficient and demanded a new transmission.
Business response:
Josue, thank you for taking the time to leave us feedback. Please call our General Manager at (630) 537-0311 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Service Dept Visit I had the oil changed a new battery and got talked into the fuel injector cleaning which in the end was unnecessary but I did it. $1100.00 and the technician did not reset the computer on the dash. The thing reads service due in 6000 miles June 2020 which is what it said when I drove in, that is supposed to be reset after an oil change. I called in from a gas station and spoke to someone and I could tell he did not have a clue what i was talking about or what he was talking about. Now, I have zero confiden... read more
Business response:
Thanks for the feedback, Arthur. We strive to provide excellent service to our customers at Laurel BMW of Westmont. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0311 to discuss what we can do to help.
Takata Recall I scheduled an appointment for a Takata air bag recall. As soon as I got in the rep told me I was overdue for a brake fluid change, which I agreed to. When I was told the car was ready, I was informed that the air bag part was out of stock, and they would call me when the part was in, so I could make another appointment. When I made the appointment I was told the part was in. I don?t understand why I wasn?t informed beforehand that the part wasn?t in stock. I find this very frustrating and unprofessional.
Business response:
Hello, thank you for taking the time to let us know how we did. We regret to hear that your experience was anything less than stellar. Please call our General Manager at (630) 537-0311 for ways we can discuss what we can do to make this better. We look forward to hearing from you soon. Take care!
thomas8754@att.net I brought my wives car in and did not understand when I was told that the remainder of the car warranty was limited . I thought the original warranty was still in place as the car had less than the required mileage and years . When I brought it in for seat belt warning, BMW wanted 190.00 dollars just to determined if it was covered or not. With all the cars I have owned I never ever prepaid to see if the item was covered. I also feel the belt should be covered for safety .Tom Hajer
Business response:
Thanks Tom, for leaving us this response. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 202-2487 to discuss what we can do to help.
Laurel BMW service Absolutely atrocious. Worst customer service experience I?ve had in any industry. My car was delivered to them on 12/26, I?m writing this on 2/21. They?ve had my car for 8 weeks. They spent the first 6 arguing with the warranty company regarding the labor rate. My warranty company shared the file with me and they had contacted them over 35 times in that time frame with nothing back. The last time I was there 16 months ago, the labor rate was $120 an hour, this time they wanted $185 an hour. Of which, my wa... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,928 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.