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BMW
- Automotive
- Westmont, IL
About this business
Location details
430 E Ogden Ave, Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Purchase of Used Car Must give a shout out to the buying process I have encountered in general. In particular, Manty was of tremendous help to making all aspects of the sale as smooth as possible. During the inquiry of the car, there were a few issues I mentioned that did not meet my preferences. These were promptly addressed at Laurel's expense before any discussion of sale. One of these issues was not a simple modification. As members of my family and I have purchased 6 vehicles from this dealership over the years, it is i... read more
Not happy I order full detailing service. When i pick up my car i saw dirty windows , all vent not clean at all dirty navigation screen dirty instrument cluster . I spend over $200 for that service not recomended
Hard to make service apt and unneeded service It took me 5 calls to the dealership to get an appointment. I was put on hold each time for 15 minutes. I called and left a message with the general manager (he did not answer) and he never called me back. I believe that I was given services that I did not need.
Excellent Service The service was excellent and my contact person (Aaron) advocated for my repairs with BMW to minimize the final cost.
Business response:
Hi Mark, thank you for your kind words. Customer service is our top priority. We only hope that your next visit with us will be even better warranting a higher star rating. Please reach out to us if you need anything.
Don't go there I visited Laurel BMW for the first time in several years as I inherited a BMW X3. The time it took to drop off my car was incredible -- probably 40 minutes of sitting in the service person's office. Then when I noticed that the speakers no longer worked after they repaired the issues I had with the windows and the mirrors, I brought the car back to see if they could take a look at the speakers, only to be told that it wasn't their problem. So their focus on customer service was "It's not our problem". Needless... read more
2011 Ford Explorer LTD FWD The touch ups if done by the seller versus the owner were not so hot. pin stripes are messed up, paint is thick on one spot. whatever carpet cleaner was used really smells strong . am having hard time getting rid of the smell. we committed on Wed. to pick it up on Saturday and the carpet was still wet. detailing was not completed yet.
Very Rude and Very Poor customer service I called into ask about a 2005 BMW X3, i was looking to trade in an 2006 325I Fully loaded. The car sales man started being very rude cause my car didnt have NAV. I explain to him nav was not an option on a 325i that year with that car however you could get it in the 330I that year. The sales man just kept being very rude and i finally just said you know i can see you don't want my business and hung up. I couldn't believe a BMW dealer could ever be this rude. I will be shopping at Ber... read more
Business response:
Hi Matt, while we wish your experience at Laurel BMW of Westmont had been more positive, we thank you for sharing your honest comments. We are very disappointed to learn of how you were treated over the phone, we never want our customers to feel this way. If you'd like, please contact our General Manager at (630) 537-0311. We'd appreciate the chance to turn your negative experience around.
Impressive car but..... The certified pre-owned Acura that I was interested in was backed up in its parking space when I arrived at Laurel on a very cold and windy January day. Rich R was warm, courteous and knowledgeable. However, I wish he went an extra mile to check every aspect of the car. I know, as a consumer, I should have been more vigilant in inspecting the car. But the frigid weather prevented me from doing a second look on the car. I eventually bought the car but after leaving the dealership, discovered that the r... read more
Poor Service Department If you wish to be treated poorly by an uneducated service staff, this is the dealer for you. I have a 328i convertible that was chewing up my rear tiles. I took my car to this dealership over an 18 month period and they could not fix the problem. At one point I was told by the service department that they were able to confirm that my rear tires were wearing out faster than my front tires, with the right rear wearing out faster than the left. I was also told that they had no idea why this was happening... read more
Business response:
Hello and thank you for sharing your thoughts with us. We are constantly trying to improve our service and we apologize we were not able to meet your needs. Please give us a call at (630) 537-0311if you'd like to speak to our General Manager about this matter. We look forward to hearing from you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,928 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.