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BMW
- Automotive
- Baltimore, MD
About this business
Location details
6700 Baltimore National Pike, Baltimore, MD, 21228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Keon is always very attentive and keeps me updated..." Keon is always very attentive and keeps me updated frequently. He goes above and beyond to make sure we always have a great experience. Thanks!
Business response:
Rob, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Great dealership and our salesperson Harold was the best...." Great dealership and our salesperson Harold was the best. Very professional, courteous, patient and knowledgeable. Highly recommend the dealership and ask for Harold Blackwell. We drove more than one hour for this experience and it was well worth it. We purchased a car from them and very happy with the service we received. Would buy another car from them and Harold!
Business response:
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Easy Breezy" Harold, our salesperson, was a pleasure to work with from the moment he greeted us until we cruised off the lot. Knowledgeable, patient, and personable; all the traits I hoped for! Lastly, Sam in Finance was a hoot and his no nonsense approach was refreshing.
Business response:
Keisha, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Catonsville! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Working with Harold was such a delight. Honest, thorough,..." Working with Harold was such a delight. Honest, thorough, and pleasant. A stickler for great service myself, I was empressed by not only his demeanor but also his knowledge of the vehicles. I would buy from him again.
"Only a 3 star due to still waiting on some post sale..." Only a 3 star due to still waiting on some post sale commitments from the dealer. Contract cancellation for service contract and tire reimbursement for bad tire
"I recently brought a BMW X4 (2016) from BMW of..." I recently brought a BMW X4 (2016) from BMW of Catonsville, and Korey Mathews was my sales associate. Korey provided my husband and me with a five-star experience by providing excellent customer service. He was welcoming, knowledgeable, had excellent communication skills, and went above and beyond to ensure I was not only happy with the vehicle but happy with the service.
Business response:
Jataya, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"A surprisingly pleasant experience!!! Nice showroom! Good..." A surprisingly pleasant experience!!! Nice showroom! Good selection! We worked with Harold on our first BMW purchase and he was super! We really liked his friendly style, calm demeanor and temperament. Very knowledgeable and personable.
Business response:
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
"Excellent service " I had been looking for a preowned BMW for a long time. My search took me to many other BMW dealerships in the DMV area. I purchased my car from BMW of Catonsville primarily because of the professional service I received through the entire process. All of my questions were answered and I am thrilled with my purchase. Would highly recommend to anyone looking for a car.
Business response:
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
"This is my second purchase at BMW of Catonsville and I’ve..." This is my second purchase at BMW of Catonsville and I’ve had my best car buying experience to date. Jae Lim and Anthony Deluca were very courteous and exceptional to work with. Thanks again for the great experience.
Business response:
Hi Saurabh, thank you so much for your positive comments about BMW of Catonsville! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Catonsville!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 5,697 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.