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BMW
- Automotive
- Baltimore, MD
About this business
Location details
6700 Baltimore National Pike, Baltimore, MD, 21228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"I always speak with Brittany Hill, service advisor,..." I always speak with Brittany Hill, service advisor, regarding my car needs. She’s so professional, and genuinely care about helping others. She’s so professional and knowledgeable.
Business response:
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Excellent Customer Service" We really enjoyed working with Errol during our recent visit to BMW of Catonsville! He is patient, knowledgeable, and provides no-pressure service that made us really comfortable while finding the right BMW for us. Thanks Errol!
Business response:
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Hands down, this dealership is tops! From sales to..." Hands down, this dealership is tops! From sales to finance and service it is exceptional! I am a long time customer of BMW and have dealt with a few other dealerships which I believed were good, but Catonsville is absolutely the best in customer service, bar none! Most especially, I recently had scheduled service. Brittany is the epitome of professionalism, efficiency and superior customer service. She went over and above any expectations that I had. It was lovely and r... read more
Business response:
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"BMW David is AMAZING" David is the best part about the car buying (leasing) process...no nonsense, none of the normal dealer run around. Straight and to the point, organized and quick. No arguing for weeks over pricing, agreed upon what was fair and was able to place an order within an hour of finding David. He even dropped off the car to my house! Will be going back to David once my lease is up and when my wife is ready for a new car!
Business response:
David, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions, we will be more than happy to assist you! Safe travels!
"2020 330i xDrive" I had been hunting for a good lease deal on a new 330i. David offered me an excellent deal on a 330i xDrive with Msport premium package. He helped me throughout the process; coordinated with BMW Financial Services, sourced the car from a sister dealership, and even drove out on a Sunday to deliver the car. David has been an absolute pleasure to work with and I highly recommend him
Business response:
Jayendra, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Catonsville!
"Hats off to Bill Adams for the expertise and patience to..." Hats off to Bill Adams for the expertise and patience to get the 3rd brake light working on my 99 M Roadster. Two thumbs way up!!
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Catonsville! We sincerely thank you for the positive review, and look forward to seeing you again soon!
"Errol was fantastic! He helped by sending photos of the..." Errol was fantastic! He helped by sending photos of the car and checking details over phone before we arrived, was very knowledgeable on the cars we looked at, and we left very happy with a new pre-owned X3! Thanks to Sam for explaining all the warranty options in detail for us!
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Catonsville! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
"Car buying is often stressful but I Had a very pleasant..." Car buying is often stressful but I Had a very pleasant car buying experience with bmw catonsville! Staff are friendly, and helped me find the perfect car.
Business response:
Jill, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Best car buying experience, customer service was “best in..." Best car buying experience, customer service was “best in class” and “top notch”. Paul was amazing, patient, highly knowledgeable about BMWs. I only recommend Paul!
Business response:
Cristina, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Catonsville! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 5,697 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.