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BMW
- Automotive
- Irvine, CA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
9881 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"If there was a zero star I would've give them a zero star..." If there was a zero star I would've give them a zero star but unfortunately you have to have at least one star in order to review. Worst place to deal with it. Once you take the vehicle out of the lot they will never return your call and they would never treat you like a customer again. Their finance personnel and their sales personnel are just sales rep wants to sell you the car and kick you out of the lot and never want to hear again from you. Do yourself a fav... read more
"So I walked around the dealership by myself for about 10..." So I walked around the dealership by myself for about 10 minutes because nobody came to help me. Let myself in some cars and went into the dealership again and stood in front of some sales people. Nobody came to help. They were just standing there. Talking to each other. Not helping anyone. Ketan came down the stairs from the sales desks. Looks at me and looks around kind of puzzled. Ya. I was puzzled too as to why nobody even approached me. He was very profession... read more
"Two of my worst experiences at any dealership" I came here twice and received just terrible treatment both times (and it was far worse the second time). For my first visit, I came for a scheduled maintenance under warranty. The level of service here was shockingly cold and poor, and I constantly felt out of place. My service advisor, Jenevieve Saldivar, was also brusque and cold during my visit. After the service, Emily in Client Care reached out to me via e-mail about my experience and I truthfully told them how poor it wa... read more
"Absolute dishonesty in service" Came in today for a service with 2 recalls to be performed with Gary Temel on my BMW 328i. (Which was purchased new from this dealer). I am highly dissatisfied and disappointed with my service here. Integrity and honesty is definitely lacking in this department when it should really be the forefront of it. They mentioned that I need to change my power steering fluid, claiming it was dirty and discolored when really it was changed 1 week prior! When I asked Gary, his reply was a simple “not su... read more
"Worst BMW dealer in Southern California. " I found 2 BMW X3 and X4 in Irvine BMW and I spoke to the sales executive ( MAZ).I told him that I am coming from West Covina. I drove 1 hr and 15 minutes to buy my BMW with them. Two sales executives standing outside of their entrance and did not help me. I went inside the showroom. 2 guys were sitting inside and they paged MAZ. MAZ never showed up for 15 minutes. No one helped me when i went to that dealership. They didnt care about me and my deal at all.I was a true buyer and the... read more
"Unscrupulous Service" Absolutely the most unscrupulous dealership I know. Would have given it negative 5 stars rating if possible. My wife had the misfortune of bringing our 2013 BMX X3 to BMW Irvine for an oil change and standard vehicle inspection two weeks ago. Our extended warranty just expired in April this year and we plan to ship the car to NY soon for 1 year. The technician recommended oil and coolant leaks repairs, and 2 brake pads replacement, totaling $2400++. Since I am out of town, my wife got her sister and br... read more
"Dishonest " After verbally agreeing to how to proceed forward with a potential deal, sales associate ran numbers and took credit report, came back with credit score above 800. Then changed the deal, saying another party was interested in the same vehicle, so they wouldn't honor what they had previously agreed too. After wasting 1 hour having a verbal agreement and running credit report we had to walk out. Dont waste your time with this dealer. They will hard sell you and are dishonest.
"SERVICE CHARGE TO PAY FOR ISSUE FROM SAME DEALERSHIP SERVICE" On 09/21/2018 I brought my BMW X5 in for brakes that was covered by my BMW maintenance warranty. At that time BMW Irvine also performed an Intake silencer service and also replaced the air filter element. Only 14 days later or 578 miles later my BMW gave me a critical warning engine low power and it shut down in the street. I had to get the BMW towed to BMW Irvine on 10/06/2018. . On 10/6/2018 they charged me $150.00 stating the High Pressure Pump connector was n... read more
"complimentry car wash" Unlike other BMW dealerships or other major auto dealerships, Irvine BMW refuses to provide complimentary car washes on a drop in basis. I just leased a 2018 X1 at Irvine BMW. Really? I have a 2016 Toyota through Irvine Toyota...they always offer drop in complimentary car washes. How cheap is CHEAP at Irvine BMW. Really unhappy. Suggestion, check out other dealers before leasing/buying a BMW at Irvine BMW.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,667 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.