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BMW
- Automotive
- Irvine, CA
About this business
Location details
9881 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
They were making all the excuses they can to not have my car repaired. As simple as fixing the wiper that wouldnt clean all the way throughout the windshield. I had some other minor issues but i just decided to take it to different dealer. The service manager and the employee were making excuses.
Have you ever heard of You have to replace your ENGINE because you did NOT use BMW OIL FILTER??!! This is the kind of CRAP that you will get at Irvine BMW. Amazing service location.
In my opinion the answer to that question is "ABSOLUTELY". Went to by a car in December and all was okay until I agreed on a deal. After that everybody from sales to finace to management went into slimy used car salesman mode. After a 2+ hour wait, during which our salesman and seemingly everybody in the dealership disappeared, to see a finace person we had every slimy sales tactic thrown at us from the bait and switch to the hard sell for paint sealant. After 5 hours at the dealership we were sent on our way with a cursory ... read more
The absolute worse experience ever! This is the second time I have had my car serviced in the past year. Both were awful experiences. I will never come here again. I brought my car in for routine oil change. It took two days to complete, never got a phone call, had to call several times, service advisor was never available. I got even worse service in the loaner car department. If time is not an issue, you have hours to kill and have very low standards, you wont mind taking your car here for service. Otherwise stay away! I w... read more
Worst experience ever. False advertising. Untrustworthy. Would say anything to make a deal. Management unresponsive. Will never go back. Just bought from Crevier today and what a great experience. I actually enjoyed this buying experience with Crevier. I have been a BMW owner for 20+ years. Note that I did not list the employee name because I do not blame him for the experience. He did fine but his surroundings are corrupt.
Business response:
Dear Ken Lickel, Please give me a call at 949-387-8352. I'd like to hear more about your experience. We are committed to customer service and we would like another opportunity to provide you with an excellent experience. Thank you, Natalie Natalie Hines, Director of Client Relations Irvine BMW | Irvine MINI
I towed my car in yesterday 12/20/2013 for service . My car has the extended warranty and the service consultant Justin Slogar kept arguing with me that I have no extended warranty but finding out after 45 minutes that he entered the wrong Vin number "go figure". I got the service papers and the rental request to which is covered under my extended warranty. I went to get my rental and I gave them my insurance ,driver license and credit card. The person at the rental desk tells me that I'm restricted from the rental and this ... read more
Business response:
Dear Kosti, Thank you for your feedback. We strive for excellent customer service and apologize if you feel it was less than excellent. Unfortunately, our Loaner department has placed your name on the DNR list for an incident that happened earlier this year, as Jose explained. We apologize for any inconvenience. If you have any questions, please give me a call at 949-387-8352. Thank you, Natalie Natalie Hines, Director of Client Relations Irvine BMW | Irvine MINI
Irvine BMW = CROOKS Let me start off by saying that I have never written an online review before, ever. However, the disaster that is Irvine BMW pushed me to write this. I purchased a pre-owned BMW M5 a few weeks ago. I went ahead and purchased from a main dealer expecting a car that has been properly inspected prior to my purchase. Boy, was I wrong! This car was purchased as a second/weekend car and I expected it to be without defects. At the very least they should have been identified prior to my purchase. The first time I... read more
Business response:
Dear Andrew A, We wish you would have come directly to us so we could resolve any issues right away. We want to make sure our clients have a great experience in their vehicle. We inspect all vehicles before they are sold to ensure they meet all safety requirements. During your recent service visit, we inspected the vehicle and there was evidence of impact damage. We would not be able to sell the vehicle in this condition. We would be happy repair the vehicle at your earliest convenience. Please call us to discuss at 949-387-... read more
My brand new BMW has about 4k miles on it and the "drive train malfunction" light came on and the car was undrivable. Called Irvine BMW, since that is where we had bought our three cars, and service lady rudely said they were just too busy and to perhaps call back the following Monday. Well now I am stuck. We called Crevier BMW and they said that a drive train malfunction has an obvious priority and immediately sent a tow truck and gave me a courtesy vehicle. Unbelievably bad service from Irvine.
Business response:
Dear Kurt Walters, Thank you for your feedback. I’m sorry to hear about your experience. We are committed to fast and prompt service. Despite our heavy schedule, we should have taken the extra steps to ensure you were seen right away. We appreciate your business and hope you will give us another opportunity to provide you with excellent service. I will call you momentarily – I’d like to hear more about your experience. Also, please feel free to call me at any time at 949-387-8352. Thank you, Natalie Natalie Hines, Director o... read more
I should have known that this dealership was trouble before I signed the paperwork for my car. I was warned by friends, but the salesman I was working with was a nice guy, so what could go wrong? I ordered my car exactly the way I wanted it, waited 3 months, and before I took delivery, the salesman had left the dealership. He was replaced by someone that actually told me to go somewhere else when I wasn't happy with something. Really? When the car was delivered, it had a rattle that was unacceptable to me and I stated it nee... read more
Business response:
Dear triathelite, I'm sorry to hear you had a negative experience with us during your recent visit. I would like to learn more about what happened. Please call me at 949-387-8352 at your earliest convenience. Thank you, Natalie Natalie Hines, Director of Client Relations Irvine BMW | Irvine MINI
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,667 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.