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BMW
- Automotive
- Irvine, CA
About this business
Location details
9881 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
schedule my bmw for recall service. Need to drop the car few days earlier because plan to go out of town. I was promised it will not be a problem. When I drove the car to Irvine BMW,they refuse to take the car. I almost miss my flight because of this. Call the service manager to complain,the response is we do not care.
Business response:
Dear Jnyuuuuh, I'm sorry to hear you didn't have a pleasant experience. We are committed to customer service and we would like another opportunity to provide you with excellent service. Please call me at 949-387-8352. Thank you, Natalie Natalie Hines, Director of Client Relations Irvine BMW | Irvine MINI
Just to clarify my only experience with Irvine BMW was through their service department and my review is primarily focused on their service department alone. I contacted Irvine BMW for the first time to have my front brakes serviced. It was a horrible mistake. Although they seem to look a professional, serious and reliable business to deal with when you drive through the dealership, as it turned out, it was very deceiving at the end. Their service department is very disorganized, poorly trained, disoriented, and without any ... read more
Business response:
Dear klikli2012, Please call me at 949-382-8352 at your earliest convenience to discuss your experience. Thank you, Natalie Natalie Hines, Director of Client Relations Irvine BMW | Irvine MINI
Based on Irvine BMW reaching out very proactively I am revising my review and upping my score dramatically. A company can have a bad day or a bad employee, but how they (and any person) responds to that incident says more about them. Irvine BMW went so far out of their way to make this right that my fear is that I am hopelessly spoiled for their regular service. It also sets a very high bar for others to meet. I won't give 5 Stars due to the original horrible pileup of the first incident, but encourage anyone else to use the... read more
Bought my first BMW here and never again. The car I sold to Irvine BMW back in Oct 2012, Toll Road Violations still goes to me. Contacted in person, faxed, emailed them... that was a joke even with management staff (Andrew - Sales Manager, Benjamin Nguyen - Business Manager). I guess when deal is done, it's done. Won't see them again. Don't expect their professional customer service. They said they strike for the best... it's the worse. Coming back here? Take relaxed medication before you go.
Business response:
We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to learn more about what happened. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
Steve lonski wa very rude to use . He tried to sell us a "new" car that ended being a used demo in a accident .. He is a fraud - do not trust this dealership ! Go to crevier , do not trust this dealer steve was very rude to us as well...
Business response:
We are sorry that you had a less than positive experience with our Sales Department. We'd like the opportunity to make your next visit with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
Andrew einhORN is a rip off... HE SOLD ME A CAR THAT WAS SITTING IN THE DEALERSHIP FOR TWO YEARS. WHEN I TRIED TO INFORM HIM ABOUT WHY I WAS UNHAPPY.. HE GAVE EXCUSES AND EXCUSES FOR ME TO FEEL BETTER... HE DID REDUCED THE TICKET PRICE WHATSOEVER.. HE DOES NOT TRY TO HELP A CLIENT.. HE IS IN IT FOR THE MONEY.. (I'M SURE EVERY SALES PERSON IS)... I HOPE HE DOESN'T SCREW ANOTHER PERSON OVER.. I HOPE HE GET FIRED FROM BMW.. I WILL NEVER RECOMMEND HIM NOR THIS BMW..
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
In early December 2010, I brought my car in for evaluation of a steering problem that I was experiencing. After making many attempts to speak to one of the service advisors and many calls where I was left and forgotten on hold, I left several messages for the service advisors before I was able to schedule a time for the car to be seen. This was already a sign of deteriorated service at Irvine BMW. Finally, after I drop off my car, later that day, Albert the service advisor called me and told me the cost of Bushing and Contro... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
Had vehicle made to order, waited months only to find that the dealer had changed the order to a cheaper build level that the dealer felt would be easer to sell if I backed out. Complete hack sales team, with no respect for their clients time. Service manager treats all vehicles as leased and ignores specific instructions. If your are an owner, you'll be disappointed. Go anywhere else.
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
Terrible people, really bad at service and in general just really bad at being humans. Everyone just standing around talking to each other, no one asking customers if they need help. Lots of attitude at the cashier. They do a horrible job working on cars too, screwed up my alingment which cost me 4 new run flat tires.
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,667 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.