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BMW
- Automotive
- Irvine, CA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
9881 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
schedule my bmw for recall service. Need to drop the car few days earlier because plan to go out of town. I was promised it will not be a problem. When I drove the car to Irvine BMW,they refuse to take the car. I almost miss my flight because of this. Call the service manager to complain,the response is we do not care.
Just to clarify my only experience with Irvine BMW was through their service department and my review is primarily focused on their service department alone. I contacted Irvine BMW for the first time to have my front brakes serviced. It was a horrible mistake. Although they seem to look a professional, serious and reliable business to deal with when you drive through the dealership, as it turned out, it was very deceiving at the end. Their service department is very disorganized, poorly trained, disoriented, and without any ... read more
Based on Irvine BMW reaching out very proactively I am revising my review and upping my score dramatically. A company can have a bad day or a bad employee, but how they (and any person) responds to that incident says more about them. Irvine BMW went so far out of their way to make this right that my fear is that I am hopelessly spoiled for their regular service. It also sets a very high bar for others to meet. I won't give 5 Stars due to the original horrible pileup of the first incident, but encourage anyone else to use the... read more
Bought my first BMW here and never again. The car I sold to Irvine BMW back in Oct 2012, Toll Road Violations still goes to me. Contacted in person, faxed, emailed them... that was a joke even with management staff (Andrew - Sales Manager, Benjamin Nguyen - Business Manager). I guess when deal is done, it's done. Won't see them again. Don't expect their professional customer service. They said they strike for the best... it's the worse. Coming back here? Take relaxed medication before you go.
Steve lonski wa very rude to use . He tried to sell us a "new" car that ended being a used demo in a accident .. He is a fraud - do not trust this dealership ! Go to crevier , do not trust this dealer steve was very rude to us as well...
Andrew einhORN is a rip off... HE SOLD ME A CAR THAT WAS SITTING IN THE DEALERSHIP FOR TWO YEARS. WHEN I TRIED TO INFORM HIM ABOUT WHY I WAS UNHAPPY.. HE GAVE EXCUSES AND EXCUSES FOR ME TO FEEL BETTER... HE DID REDUCED THE TICKET PRICE WHATSOEVER.. HE DOES NOT TRY TO HELP A CLIENT.. HE IS IN IT FOR THE MONEY.. (I'M SURE EVERY SALES PERSON IS)... I HOPE HE DOESN'T SCREW ANOTHER PERSON OVER.. I HOPE HE GET FIRED FROM BMW.. I WILL NEVER RECOMMEND HIM NOR THIS BMW..
In early December 2010, I brought my car in for evaluation of a steering problem that I was experiencing. After making many attempts to speak to one of the service advisors and many calls where I was left and forgotten on hold, I left several messages for the service advisors before I was able to schedule a time for the car to be seen. This was already a sign of deteriorated service at Irvine BMW. Finally, after I drop off my car, later that day, Albert the service advisor called me and told me the cost of Bushing and Contro... read more
Had vehicle made to order, waited months only to find that the dealer had changed the order to a cheaper build level that the dealer felt would be easer to sell if I backed out. Complete hack sales team, with no respect for their clients time. Service manager treats all vehicles as leased and ignores specific instructions. If your are an owner, you'll be disappointed. Go anywhere else.
Terrible people, really bad at service and in general just really bad at being humans. Everyone just standing around talking to each other, no one asking customers if they need help. Lots of attitude at the cashier. They do a horrible job working on cars too, screwed up my alingment which cost me 4 new run flat tires.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,667 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.