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BMW
- Automotive
- Irvine, CA
About this business
Location details
9881 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The service department at Irvine BMW has basically broken every rules possible for a car maintanence business. In summary, during the few times I visited for routine maintanences and repairs, they have: 1) lost a part on my rare bumper; 2) refused to do inspection on an apparent (visible) car malfunction, because the "on board computer reading shows no error code"; 3) kept the car in beyond promised schedule, without any notice; 4) kept customers (not just me) waiting over 1 hour for a 5-minute shuttle, EVERYTIME; 5) the ser... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
I purchased my used 2003 BMW Z4 at Irvine BMW 3 years ago. I love the car but the service at Irvine BMW is the worst I have ever experienced. I have had my car in for service 5 times for the same problem and it still is not fixed. I have waited as long as 25 minutes to pickup my car. I brought the car into the dealer to have the convertible top replaced. I waited 2 hours to talk to a Service Foreman who makes decisions about this type of repair. I was told that one Foreman was due at 8:00 and one was due at 8:30 so I arrived... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
just leased a x3 from franz in the internet dept who was a pleasure to work with. i came in prepared (having read edmunds "prices paid and buying experiences" discussions etc). he got me the lease deal i wanted ($300 over invoice plus they made $200 on the acquisition fee - ie 825 vs 625) - so they made a fair 500 on the car. worked out great - 0 down $510/mo incl tax for 24 mos in a brand new x3! in the finance dept the manager (suni) threw in floor mats ($130 value) which was very kind of him. on my trade they paid me abou... read more
Business response:
Thanks for your review and for choosing Irvine BMW!
I will never get my BMW repaired at Irvine BMW again! Here's the latest event: 740iL overheated and "Service Engine" light came on so I brought in the next day. I received the quote: $2100+ for the radiator hoses, rear hoses and valley plate pan. Then, they would see if the radiator, water pump and thermostat needed repair. I sensed something was wrong, so I paid $145 for their diagnosis and had my car towed to Cove Motoring in Newport Beach ($60 tow charge from Irvine BMW). Bottom line: THe mechanics at Cove ran all the pre... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
We stated that we were not prepared to pay asking price on one of there preowned x5 on 7/8/2007. He responed " I am not in the mood to give you a deal today" and walked out. This was reported to one of his upper management (Mike). This incident We Found Very unprofessional and appalling From Irvine BMW This kind of aa person does not belong in a manager position!
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
My car lost power on northbound 73 on a Sunday late afternoon gradually coming to a complete stop. Irvine BMW was the closest dealer and so my 740iL was towed there. I left the required filled-out envelope with my key and my mandatory signature (which states the dealer has no responsibility for any vehicle left with them - what is one supposed to due at that point?). I received a call the next day from the service department stating that my fuel pump was faulty. There was no fuel pressure found but there was internal damage.... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
I was in the market to replace my 2005 BMW 525i with a 2007 BMW 530i or a 2007 BMW X5 and like all customers have been receiving quotes from various dealerships within Southern California via the Internet. After looking through 3 different quotes, the one I received from the Internet sales manager, Sean Teaque, was one of the best and he was also the greatest in responding and answering any questions in a timely manner. I made an appointment to meet with Sean on Saturday, February 03, 2007 and I arrived at the dealership at ... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
Last week my wife mentioned to me that the iPod adapter in her 2004 325i was not working - plugging in an iPod did not give the usual 'BMW' display, and pressing the input button gave the 'no disk' error. so she called Irvine BMW and they asked her to book it in and they would fix it. The service guy left her a message that the iPod would not work because the car had XM, but they have changed the oil for her. Well yes she has XM, but its a $50 Roady XT rather than an XM direct unit, get this - it is not connected to the radi... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
Terrible experience. I was in search for a 530i with premium / sports package. Having been to other BMW dealership, I was shown all kinds of neat options that was included with this package. To my best understand (as a consumer and not a bmw sales rep) that the premium / sports package included various options like Navi, 20 position adjustable seats, heated seats, dakota leather, etc..., So with the basic knowledge of this in mind, I sent and email to Irvine BMW and a shady character by the name of George Panouvic whom I cor... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,667 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.