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BMW
- Automotive
- Irvine, CA
About this business
Location details
9881 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Irvine BMW has the worst sales/service experience that I have heard of. When purchasing my vehicle I was paying in cash and did not plan to haggle the price at all. For any easy customer like that one would think that the sales people would jump at the chance. Instead it was as if I was putting them out. Then after purchase, a year later the car has been in the service shop at least 4 times, and everytime it is a pain to get an appointment and find out what the actual problem is. On top of this they expect that you have othe... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
My husband leased a car at Irvine Bmw 3 years ago. Over a year ago, when we were looking to get married, he tried to sell his car. When his car wouldn't sell he decided to look on carfax and found out that there was odometer fraud on his car. He immediately looked into it and foundout that it was like that due to a clerical error by BMW. He walked into Irvine BMW to talk to the GM and was given the run around for over 3 hours. He was told that the Gm was not there and the used car manager wasn't either, then as he was leavin... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
I have been in the market for a new X5 for a while now. When I was finally ready to make the purchase I went to Irvine BMW as they are my "local" dealership. Upon walking into the showroom I noticed both receptionists were eating lunch. They looked put off by the fact that a customer was coming in and was about to disturb the meal of double cheeseburgers and fries. Judging by the way they were shoveling them in they must have been the best burgers on the planet. After standing in front of them silently for 30 seconds and won... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
My partner and I purchased two vehicles in July of this year. One was a new BMW X5 and the other was a certified pre-owned 330 CI. While the X5 has been great the experience and have had no problems. The 330 CI has been the complete opposite. While the car itself is actually OK I have had to deal with the following issues: At purchase we added into the contract (and made a down payment ) the prema plate option, six CD changer and the extended maintenance option. The car was left at the dealer to install the options mentioned... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
On Saturday night, my brother was driving his 2003 M3 on Culver Drive when the car suddenly lost power and ABS lights started to flash. This is the third time his car has had issues (but that is a whole different story)! Anyways, my boyfriend and I went with my brother on Sunday morning to drop his car off for service. We pulled into the service area and there was a man helping out some customers. He said to go inside and speak with the receptionist since the service department was closed. When we went inside, there were two... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
Had a strange misfire at idle that no other shop could figure out and with the car barely out of warranty I was ready for a big bill. But they fixed the car and charged for only an hour of labor. I was pleased with the service and the way I was treated.
Business response:
Thanks for your review and for choosing Irvine BMW!
In late 2003 I was in the market for a 5 series BMW. Understanding that there will be a new design out in 2004, Crevier told me that there will be a 4-5000 dollars discount for the 2003 model if I wanted to stick with that look. Being a smart shopper, I went to Irvine BMW to shop around before I put my money down (I want to shop at least two or three before, I know that I am getting the best deal). Little did I know that when I walked in my sales rep. John (did not remember the last name) asked me how much do I want to pay f... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
We went into the Irvine BMW dealership on May 29th. Finally after walking around for 15 minutes, someone came out with a smile. He didn't have any clue if he could get a 325i that we were looking for, so he asked his manager. This "Manager" out of the blue, said that this is how all of the cars come since there is a lot of money in Orange County...... that we should try Riverside because it is much hotter out there and we may find what we are looking for there. What the temperature had anything to do with the car is beyond m... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
Insurance repair for a vandalized (broken) driver side window. Took two weeks to fix. When I received my car back it had a dent in the top of the trunk and multiple scratches on the driver side door. When I aske them to buff out the scratches they tried to charge me $150 for a detail. The dent I have to live with because there is no proof they did it. But I am sure it happened while the car was at their facility. Also the inside door panel was not attached properly and was rattling. When I brought this too their attention, t... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,667 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.