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BMW
- Automotive
- Irvine, CA
About this business
Location details
9881 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Brought my car in for a wheel sensor and was informed they were required to do the open campaign recalls on the car. I reluctantly agreed due to horror stories about getting work done that was not explicitly called for. Got car back two days later and upon receiving the vehicle it was noticeably running roughly, drove approximately 1 mile before an SES light came on. Took car back and spoke with Ernesto the Service manager, while he seemed somewhat apolgetic he also let off the air of not really caring, Left the car with him... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
I made an appointment for 7am Monday morning so i could pick up my car before 10am, and dropped my car off sunday night. I was assured the car would be ready per scheduling. At 9am Monday i got a call from the advisor asking a question and he told me they had not even started on my car and it would be ready by 2pm. when i asked about a loaner he said i could wait in the line at hertz, there was nothing he could do for me to help me (i have a broken leg and was trying to avoid the HORRIBLE experience of that hertz line!!!). S... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
We negotiated a price match with a quote we got from a farther dealership. Was when the body had just switched so only got 1500 off a nearly 40,000 dollar car. They told us they had the car in stock that we wanted but it was off site and would need to be prepped. So we were told to come back the next day at a set time. We called to confirm the car was ready. When we got there we were ignored in the waiting area for over an hour. I finally asked to speak to a manager and the salesman working with us finally came by to tell us... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
I was excited to purchase my new mini cooper, however now I feel very cheated and lied to. The dealership was only about making the sale. They do not care about their customers, nor does it seem they want repeat customers. I will never consider going back to this dealership even to service my vehicle. During the finalization of the sale of my vehicle I inquired about the extended warranty program. I was informed by Danny W in finance that if the program had not kicked in I could cancel and receive a refund. I was completely ... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
Make sure that you get everything in writing and receive a copy of all documentation (i.e. warranty, credit score) that you are entitled to under the California Buyers Right law. The dealership will not volunteer this information; therefore, it is important that you request it. As far as warranty service,the dealership can be misleading and cut corners if you allow them to do so. Do not accept anything less than what you are entitled to and know your rights prior to visiting dealership.
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
I just bought a 2007 650i, but from a non-BMW dealership due to the amazing deal they were offering. My car only has 15,000 miles on it, so needless to say it is still under full factory warranty and still under the free factory maintenance period. So now I am on the hunt for a dealership to be loyal to for service and parts on this vehicle. Living in Orange County, Ca., it is understood that BMW's are everywhere, so naturally the dealerships are expected to be very busy. Google maps told me that Irvine BMW was closest, so I... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
Bought a new 325I and a CPO 545I. Some issues with XM,etc with 325I but were worked out. EXTREMELY HAPPY with service and sales experience on 545I. If you approach people like people they tend to want to help you. We paid the $200 for an oil change BUT they NO CHARGED the broken cuo holder($110)even though out of 4 year warranty.
Business response:
Thanks for your review and for choosing Irvine BMW!
The worst and most expensive ervices, I have to bring my 530i more than twice every time there is an issue with the car, I questions their honesty. The service manager would not even pick up the phone?? Every time I bring the car for a normal maint. I end up bringing the car 2 times for the same issue...
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Service Department. We'd like the opportunity to make all future visits with us better. Please give our Service Manager, Jose Hurtado, a call at 949-380-1200 x373.
Terribly organized dealership! I bought a used 04 Mini there a few months ago and it was the worst car buying experience of my life. the only reason I stayed was that they had the car of my dreams there. I actually went to look at other dealerships because I couldn't deal with how incompetent they were. They gave me wrong information on several occasions and they have people there that have no idea what they are doing. Aaron the sales manager was nice and Dan was courteous but some people there were literally nasty and irres... read more
Business response:
We apologize for the delay in our response. We are trying to respond to all of our reviews, no matter how long ago they may have been posted. We thank you for sharing your feedback and we regret to hear that you had a less than positive experience with our Sales Department. We'd like the opportunity to make all future visits with us better. Please give our Client Care Specialist, Natalie Hines a call at 949-380-1200 x452.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 3,667 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.