This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Mount Kisco, NY
About this business
Location details
250 Kisco Ave, Mount Kisco, NY, 10549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
BAD place This is the kind of dealership that gives the industry a bad name. I've purchased ~20 cars in my life, including 8 or 9 new BMWs, but no dealer even comes close to the BS that came from Ian, the GM at this place. One lie after the next (most of which is proven in emails with him). All classic bait and switch maneuvering followed by CYA behavior when called out. It was truly a jaw dropping experience to speak with him. YouTube material. It's not worth the effort and not appropriate to type the myriad details here, b... read more
Purchase BMW X3 at BMW Mount Kisco NY Unfortunately during the negotiation of the car purchase I was told that I would get two new tires for the car and this never happened. Upon delivery of the vehicle they stressed that it had two new tires but it was not true.
Business response:
Nestor, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (914) 614-0884 to discuss what we can do to help.
service to my BMW 528 This was a terrible experience and not the fist time i have had issues with their service at BMW Mount Kisco I wrote two follow up emails and made 2 calls to senior management and they were un responsive. The charged me for an unauthorized diagnostic after they told me a warrantied part that was defective was my fault. They try to hit me for a repair for $1300 when i was able to get it repaired using BMW parts for $700 . Its cooperate america at its worst. I have owned 6 BMW in the last 8 years and am l... read more
Howard Kaufman bmw M3 2002Convertible My car was at the dealer ship for Several repairs. The convertible roof, and glove box 5$4 HD thx gas Ctr free glove box was charged for parts And labor and never repaired. The dash and gps dates and times were never re Set even though the battery was disconnected To work on the concerting top. The people That delivered my car left a three quarter cup of Coffee and it spilled all over my interior.
Car service Would not recommend xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Business response:
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 242-1032. We hope to hear from you.
Disappointing The people at his dealership do not appear to care about their clients. The leasing process was awful. The communication when I brought my 80 something thousand dollar car in was all on me and no one ever reached out to me to provide me with a status. I lost my car to this dealership for 15 days and was given a car for half the value for those same 15 days and no one at any point made it clear to me to clear that they understood the issue or the problem or tried in anyway to handle me on a true customer service... read more
Business response:
Thanks Eric, for leaving us this response. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 242-1032. We hope to hear from you.
Extended warranty hoax Unfortunately I have nothing but negative feedback for this dealership. We purchased our SUV from Mt. Kisco BMW three years ago. We planned on this vehicle being our primary vehicle so we also purchased an extended warranty and an additional service contract to cover major replacements. To date this vehicle rakes up to 25K miles a year. Last fall the vehicle began showing signs of brake system wear and tear. We added that to the service notes during our regular routine maintenance. Our brake pads were ... read more
Business response:
Hi Yulia, we appreciate you taking the time to respond. The staff at BMW of Mt. Kisco take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 242-1032 to discuss what we can do to help.
BMW X3. Freq windshield fogging Came in with above problem. Free loaner always nice. No phone calls from service advisor for update. Called myself following day to be told no problem found. Again reinformed advisor that in past problem had been low charge in A/C system. So at end of day I again called myself (no call from him) to be told that yes low charge was found and will be recharged. Could they keep it over weekend to Monday?? No please finish it for tomorrow Sat. Was completed.
Business response:
Mark, thank you for taking the time to leave us feedback, as it helps us learn how we can improve. If you'd like, please contact our General Manager at (888) 242-1032 so that we can further discuss how we can make your next visit even better. We'd appreciate the chance to make your experience a more positive one.
Scott's M240I service I wasn't notified that my car was not ready and made a trip from the city needlessly. I was told that the rattle from the dashboard was part of a recall and the part took an unexpectedly 5 days to arrive. I got the car back yesterday and the rattle is still there
Business response:
We understand your time is valuable and regret to hear your service took longer than expected, Scott. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 242-1032. We hope to hear from you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,279 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.