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BMW
- Automotive
- Alexandria, VA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
499 S Pickett St, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
Dropping off my vehicle, I had to wait on service and no other customers were waiting (I was the only customer). After service was completed and I picked up my vehicle around 8:00pm, $1600.00 dollars later, I received the worst customer service ever in all of my 53 years of life. I just cannot spend this type of money for horrible service. I was not even acknowledged, then when I got the reception attention and paid for my vehicle, I did not receive a thank you for choosing us or have a great evening. I am truly done with th... read more
Going to share my experience with this dealership. Recommend staying away from this dealership as you will never know if they charge you by the book or they will decide to drill speed holes for a brake rotor job and charge you more. Some months ago I asked them whether they would install the BMW Advanced Car Eye 2.0 dash cam. Its an official BMW part. I had the part so they quoted me 4 labor hours for installation which came out to be around $800 after tax (a little over $180/hour + tax which is normal BMW labor prices). Was... read more
My brand new 2022, X3 was involved in an accident. It was towed to the dealership for repairs in May 2022, got the suv back in Nov 2022...repairs are still not done properly, and the car is just riding horrible and feels so unsafe, apparently the side of the car that had no impact, was overlooked and has continued to be an issue. I keep calling every month to the location to get the car back in to get checked out and keep getting the run around, I am told it's busy...like xxx!! You would think they are fixing my vehicle for ... read more
Management at this dealership is totally inept! Poor communication and follow up! General manager does not return calls and passes the buck to his subordinates to deal with issues. BTW... The subordinates don't follow up either and if by chance they do... they have no information. I have purchased 9 BMW's in the past 10 years. By far, this is the "WORST" dealership I have ever had to deal with! This is the "Puppy Mill" of dealerships!
I just sat, in my car, in the service area for over and hour. I had an appointment. No one came to check me in or even speak to me. Yet they helped the cars in front of me and behind me….. I have been a loyal customer with them for several years, and cars. I won’t be back.
Horrible customer service. I made the mistake of ordering a new car here- they didn’t file the registration paperwork properly, AND they refused to let me register myself. They blew me off every time I tried to call to resolve the issue. Once they have your money, they don’t give a xxxx about any problems. Overcharged me by 1000$ after they “forgot” I paid a down payment as well. All they care about is stealing your money.
The sales manager was dishonest and attempted to force me towards financing the vehicle at a higher amount, so the dealership could maximize its profit.. He also claimed that I needed to purchase the X3 within an hour because another person was scheduled to come in and would likely buy the SUV. That was two weeks ago and the vehicle is still on the lot. I have simply ignored their phone calls since that regrettable visit.
Representative was short. Didn’t try to help me find a car. Didn’t offer any possible cars that would fit my needs. He just said that car isn’t available how can I help instead of providing other available cars
I normally would not write any review but I would like my experience shared with this dealership. Have had BMWs for several years and my experience with this dealership goes back many years ago when they are located in Arlington. I live in Alexandria and refuse to buy or have my cars service through this dealership because of culture and behavior of this dealership - it is simply unreliable, untrustworthy, misleading communication, and just what everyone else said in these reviews are all true. I only came back to this deale... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 3.8 star rating with 2,682 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.