This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Alexandria, VA
About this business
Location details
499 S Pickett St, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
The worst service experience from any service department. Inexperienced technicians, never a complete service where they always left something missing and no loaner cars. They can’t even keep their promises and arrange a shuttle not deliver the car timely.
Business response:
Kerem, We are truly sorry to hear about your recent experience with us and we appreciate you bringing this matter to our attention. We will get with our team to look into this matter further and use it to improve. Thank you, BMW of Alexandria
I waited a bit after taking possession of my 2019 (certified pre-owned) X1 from BMW Alexandria in July 2022 because I wanted the objectivity time time can buy —how much of my dissatisfaction with the dealership had to do with me, and how much didn’t. I’m there. The car? Very happy. The dealership? Here it is: 1) they would not take a deposit while I arranged financing, and I was a former customer; 2) when I decided just after taking possession of the car (well before BMW submitted the paperwork for Title and tags) I had to w... read more
I was told my vehicle woul take approximately two to two a half hours to service. I finall asked a service manager why no one had contacted me while I waited in the waiting room. He directed me to the service man who worked on my vehicle. I waited another 15 minutes for paperwork. My bill was $48.00 but I was charged $213.59. I have called, emailed and texted the dealership and I’ve had no response.
Business response:
We are sorry to hear about your recent experience with us and we appreciate you bringing this matter to our attention. If this matter still has not been resolved, please let us know. Our email is careteam@bmwofalexandria.com. Thank you, BMW of Alexandria
If I could give 0 stars, I would. In May of this year, I purchased a warranty when I bought my car. In June, i got approved for refinancing, but was told by the bank that they could not finance the warranty. I have been literally begging BMW to cancel my warranty so that I can obtain refinancing. The process started in May, first the website wasn't working, then in June I went in person and got receipt of the cancelation. I was told that it would take 6 weeks. I patiently waited 6 weeks.. nothing happened. I went back to BMW... read more
Went through multiple emails with this dealership about ordering a car. Sent specs, phone call, emails. Was told I could get the car in 3-4 months and I would receive a call on Monday to place the order. Never heard back from this dealership. Ultimately bought a car from BMW of Rockville.
Business response:
Denise, We are sorry to hear about your recent experience with us and we appreciate you bringing this to our attention. We will bring this information back to our team to ensure these practices do not continue. Thank you, BMW of Alexandria
The worst service ever! So, my X5 is 4 years old and of course it's no longer under warrantee. Now, when I go in for service, they suddenly find all of these things wrong with the car (to the tune of $5000). Where were all of these problems 6 months ago, when it was still under warrantee and BMW would have to foot the bill????? Anyway, a few weeks ago, they installed a new e-brake switch to "correct" a problem - A Parking brake malfunction light kept appearing on the dashboard. They replaced the switch for $600 (ouch). A cou... read more
I scheduled my car for oil change @ 79. 95 with bmw Alexandria. 06/25/2022 8.00 am I dropped my car. Service advisor Javier Regalo also recommended me Standard Scope, Air filter Cartrige Replace, Micro filter Replace and performance brake flush at total cast of $902.14 including all taxes and shop charges. And he offered me complementary car wash too. I trusted him and dropped my car. Later he called me and recommended additional services like BG coolant system, rear final drive, fuel injector cleaner Services and also repla... read more
This is by far the worst dealer for service. Every time I’ve gone there always problems and issues. One time for a replacement of a tire took four hours. Another time the told me to wait in the lobby to be called up for a loaner car. After waiting an hour, I went to the counter to ask and they told me they didn’t have any. Will never go back to this dealer for service. Planning to buy a new car this month and it won’t be from here!!
We purchased our car in January 2017 with the cilijet coating (LOVE IT) but I have tried, unsuccessfully, for 2 months to schedule the reapplication after 5 years that’s part of our contract. I have emailed them repeatedly, including the General Manager, and no reply. Great car, but there’s simply no service. I can’t answer most of the survey questions for the rating since I can’t get the service scheduled!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 3.8 star rating with 2,682 reviews.
When is BMW open?
BMW is closed now. It will open at 7:30 a.m.