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BMW
- Automotive
- Alexandria, VA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
499 S Pickett St, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
"Oil change cost $1000 I was speechless when after my oil..." Oil change cost $1000 I was speechless when after my oil changed I got bill $978.78 charge me $660 on labor for changing spark plugs on my practically new car 105$ for shop supplies after all this was a disastrous visit to this shop.... the service manager was rude and couldn’t even account for all the charges and just kept saying is just standard prices for bmw ..
"I brought my 2 month old 2020 M4 to the dealership to..." I brought my 2 month old 2020 M4 to the dealership to have the two right wheels replaced and alignment done. I wasnt going to file a claim at first with my insurance because I had the warranty on the wheels and tires and the service department made a quote for me for about $2100 to replace two control arms. At this point I called my insurance company and they came in and audited their assesment of work and the service department overcharged me by about $800. After th... read more
"We bought a 3 year old X5 BMW, and on the following day..." We bought a 3 year old X5 BMW, and on the following day it rained and the interior (full of electronic) got wet. How can they have missed this in their inspection? How can we know if this will not create a problem in the near future?, they didn’t want to give any refund nor extend the warranty. Terrible client service.
"Dysfunctional Dealership I have purchased a handful of..." Dysfunctional Dealership I have purchased a handful of cars both in-state and out of state, this was by far the worst experience on many levels. First, it took over 4 months for them to process tags and registration. They require you to use their “third party Tag Service”, which of course is not free. They take a $500 deposit at purchase and are supposed to refund the remaining balance. However, this was not automatically done, and I had to request for the excess mo... read more
"Do Not Take Your Vehicle for Service Here!!" I own a 2013 BMW M3 and I took my vehicle in for a routine break flush and everything quickly went downhill from there. My car began going into emergency mode (limp mode) and after 4 visits to the dealership they could not find the cause of the issue and explained everything was working well in my car . On my 5th visit, noting there was still an issue, they found that they had OVERFILLED THE BREAK FLUID and it was causing an error on the brake booster sensor. They said they were ... read more
"Incredibly bad-- Dishonest Service " I took my car into this dealership because a rock was stuck in my car. I was worried it would damage my tire and so I had it towed into this dealership. They did not have the "right type" of person there that day, so I had to leave my car and they gave me a loaner car, which I had for two days but it sat in my garage (we are in lock down in COVID) except for me taking my son to play tennis one day. When I returned the car, it was in the exact same condition as when I picked it up, except... read more
"Dishonest or Dysfunctional?" There are several good BMW dealerships in the Metro DC area. This is not one of them. I have been buying BMWs for 20 years, and this was by far the worst buying experience on so many levels. First, it took 3 1/2 months (!) for them to process our tags and registration, which required us to renew our temporary registration three times. In addition, they overcharged us more than $500 for the state excise tax. Only after we lodged complaints with the state Attorney General's office and the Better B... read more
"Worst car buying experience ever! Unprofessional Staff!" If I could give this dealership zero stars I would. My wife and I recently bought a car from them. Once we signed the purchase agreement it has been the worst car buying experience I ever had by far. Something you wouldn't expect from a luxury car dealership. Not only have there been several missteps with them processing our paperwork they are extremely unresponsive to emails and phone calls and do not provide any explanation of their unreasonable delays. In fact, the... read more
"BMW of Alexandria Horrible Service from Mr. Eun Shin" BMW of Alexandria Horrible Service from Service Advisor Mr. Eun Shin. Eun was the worst BMW representative I've ever met. Customer service is the last place he should work.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 3.8 star rating with 2,682 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.