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Brooklyn Diner USA
- Restaurants
- New York, NY
About this business
Location details
212 W 57th St, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Staff was very helpful with the ordering process since we had children with allergies. They worked with us to get their meal just right they were very friendly and attentive in the food was really good. We will be back.
Business response:
We're delighted to hear our team was able to help accommodate your children's allergies and make the ordering process easy and stress-free. It's great to know you enjoyed the food and received friendly, attentive service. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Felt like a true diner experience in the heart of Manhattan. We dined inside but the patio is now open too. Great service. Go hungry and enjoy.
Business response:
It’s great to hear you enjoyed our classic diner feel in the heart of Manhattan, along with the service and atmosphere. We appreciate your feedback and are glad you had a positive experience. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Always a pkeasure.Yummy strawberry jam. Delight for the appetite!
Business response:
We're glad you enjoyed your experience and the strawberry jam—it’s great to hear it was such a treat for your appetite! Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
Eas great especially our waiter! Great ambiance and food,
Business response:
It is wonderful to hear that you enjoyed our great food and ambiance, and that your waiter took such fantastic care of you! Providing an excellent all-around experience is exactly what we strive for, and we look forward to welcoming you back for another great visit soon. Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
The food was delicious. The staff were wonderful.
Business response:
It is excellent to hear that you had such an exceptional experience, from the delicious food to the care provided by our fantastic staff! Creating memorable meals with great service is exactly what we strive for, and we look forward to welcoming you back for another great visit soon. Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
When we come to New York for a visit, we always like going to the Brooklyn Diner on W57. The folks are so friendly and the service and food is always fabulous.
Business response:
We are thrilled that Brooklyn Diner is a must-visit tradition whenever you come to New York! It is wonderful to hear that our friendly team, fabulous service, and delicious food always make your trips special. We look forward to welcoming you back on your next visit to the city! Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
Always a treat. Great chicken pot pie, fish/shrimp tacos. Very good, attentive service.
Business response:
We are so glad to hear that it is always a treat to dine with us and that you enjoyed our chicken pot pie and tacos! It is wonderful to know our team provided very good, attentive service during your visit. Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
Clásico desayuno americano, nada extraordinario para el precio
Business response:
Entendemos su comentario sobre la relación calidad-precio y tomamos nota de sus observaciones sobre nuestra propuesta de desayuno americano clásico. Trabajamos continuamente para que la calidad de nuestros platos e ingredientes justifique plenamente cada valor en nuestro menú. Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
Although the food was good, our service was lacking. Did not get a drink that was ordered and no one checked on us, so that we could remind them, until the end of our meal. The prices are a bit inflated for the amount of food you get, especially for the sandwiches.
Business response:
We are pleased to hear you enjoyed the food, but we sincerely apologize for the lack of attention and the oversight regarding your drink order. It is disappointing to know that no one checked in on you throughout your meal, as we strive to provide much more proactive and attentive service. We also appreciate your feedback regarding our portion sizes and pricing, which we will review with our management team to ensure we are delivering the best possible value. We hope to have the chance to provide you with a much more seamles... read more
Frequently asked questions about Brooklyn Diner USA
How is Brooklyn Diner USA rated?
Brooklyn Diner USA has a 4.3 star rating with 7,044 reviews.
When is Brooklyn Diner USA open?
Brooklyn Diner USA is open now. It will close at 11:00 p.m.