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Brooklyn Diner USA
- Restaurants
- New York, NY
About this business
Location details
212 W 57th St, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
The reuben and hot pastrami sandwich were amazing- like nothing we’ve ever had before- craving another already! So delicious!!!
Great food and service.good location. Well worth a walk
Business response:
It is great to hear that you enjoyed the food, service, and our location. We appreciate the recommendation and are glad you found the experience well worth the visit. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Wonderful meal, great atmosphere. Don’t miss the everything bagel or chicken pot pie
Business response:
It is wonderful to hear that you enjoyed the atmosphere and your meal. We appreciate the recommendations for the everything bagel and the chicken pot pie, as they are certainly guest favorites. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
THIS IS THE SECOND TIME THEY HAVE MESSED UP MY DINNER ORDER. I ORDERED THEIR GREAT CHICKEN POT PIE - AND AT 6:30 PM THEY WERE OUT OF IT. THAT WAS AFTER TAKING MY ORDER - AND ACCEPTING IT. FOR MESSING IT UP - THEY OFFERED UP FREE DESSERTS FOR US - WHICH WAS VERY NICE, BUT DIDN'T MAKE UP FOR DINNER REALLY... IT IS ON OF THEIR SIGNATURE ITEMS - SO RESLLY SURPRISING TO BE OUT OF IT AT 6:30 PM...
Business response:
We are sorry to hear that a mistake occurred with your order a second time. While we are glad a dessert was offered, we understand it doesn’t replace the meal you were looking forward to. We will be addressing this with our kitchen and management teams to ensure better availability and communication moving forward. We hope to welcome you back for another chance to impress you. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Our dinner at Brooklyn Diner, as always, was wonderful. If you get there, have the Chicken Pot Pie.
Business response:
We're pleased to hear that you enjoyed your dinner. We truly appreciate the high recommendation for the Chicken Pot Pie—it is certainly a guest favorite, and we are glad it continues to hit the mark for you. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Ata and Michele were very welcoming and Hayden was an attentive waiter. My husband tried the fish and chips and found the fish to be overcooked and meager in portion size with the breading attached. My Chinese salad with grilled shrimp was excellent and I will definitely have it again.
Business response:
It is wonderful to hear that Ata, Michele, and Hayden provided such a welcoming and attentive experience for your visit. While we are glad the Chinese salad with grilled shrimp was a highlight, we're sorry that your husband's fish and chips were disappointing. Ensuring our portions and preparation meet our standards is a priority, and we will certainly share your comments with our culinary team to ensure more consistency. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Genevieve was outstanding! What a warm and welcoming person. Very professional. Treated us like family. The food arrived fast and it was great. The coffee was excellent.
Business response:
It is wonderful to hear that Genevieve made such a lasting impression with her professional and family-style hospitality. Providing seamless service alongside great food and excellent coffee is exactly the experience we aim for. Thank you for choosing Brooklyn Diner. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
We ate there twice. Once for a casual diner and the pastrami was amazing - everything was excellent. The second time was for breakfast. Everything cooked perfectly, our waiter was terrific. The atmosphere is great; it is clean and inviting. Enjoyed both meals a lot. We will be back!
Business response:
It is fantastic to hear that you enjoyed both your dinner and breakfast with us! We take great pride in our pastrami and our team's commitment to providing terrific service in a clean, inviting atmosphere. We look forward to welcoming you back for a third visit soon. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
The Brooklyn Diner is always reliable. We've been eating there for at least 20 years and have never had a bad meal. The hot dogs are legendary but should be shared by most people. This was the best avocado toast I've had in years, with generous portions of avocado, 2 perfectly poached eggs, and a generous portion of nova on the side.
Business response:
Thank you for your incredible loyalty over the years! We’re honored to have been a part of your dining experiences for so long. It’s wonderful to hear you enjoyed the avocado toast and our legendary hot dogs. We truly appreciate your continued support and look forward to serving you again soon. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Frequently asked questions about Brooklyn Diner USA
How is Brooklyn Diner USA rated?
Brooklyn Diner USA has a 4.3 star rating with 6,972 reviews.
When is Brooklyn Diner USA open?
Brooklyn Diner USA is open now. It will close at 11:00 p.m.