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BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Food and atmosphere great, but could tell that while the server was very good, they were spread too thin for 6pm on a Friday night. Big gaps from water to drinks to apps to food and left a delayed feeling in the group.
Made a reservation and was told that it would be a 20 minute wait. Three person business meeting lined up at the bar doesn’t work very well. Unacceptable.
second time in a row that they have slightly messed up an order. Other than cooking at the wrong temp and including onions it was great.
Food took an hour to get to our table. When it did arrive it was cold. Manager came to our table and apologized but did not credit any part of our meal on the bill.
Business response:
Please, if you would be so kind to email me at cclougher@crgdining.com so I can make this right. You may also call the store 317-975-0033 and ask for me, Courtney. So sorry again! I look forward to speaking with you.
5.30 reservation didn’t get my family (4) a table until 6pm. Waited 45 mins after ordering before the food arrived all wrong apart from one. When the food reappeared “corrected” the burgers were cold. Other tables around us were having similar problems. So disappointing as getting out as a family to enjoy a meal is a precious moment. I know Bru Burger can do better, as we’ve had so many great meals here.
Business response:
I apologize this was not a great experience. We have high expectations and dropped the ball. Please email me at cclougher@crgdining.com so I can make this right.
Service and food has always been great. The noise level is unbearable and they turned the music volume up. We had to scream at each other to have dinner conversation
We love Bru Burger and the entire Cunningham Group. The quality of the food is always exceptional. Fun atmosphere is fun and energetic. If you have tried this fantastic restaurant - GET THERE!!!! P.S. - Get an order of Onion Rings - O U T S T A N D I N G
Service was awful
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 4,877 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is closed now. It will open at 11:00 a.m.