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BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
The first time a group of six of us dad been together in months. We were generally disappointed. The food was not prepared as ordered. The server was not over worked, but slow to respond. Example: asked for salt and pepper as the food was delivered....she brought it with the check. No lie. The restaurant was so loud, we could not hear each other speak and I am not sure why. It was a Saturday night, but not packed. Not the usual Cunningham Restaurant Group experience. Well below.
It was average. Service was a little slow too. The Lambburger has olives on a feta arelish but the menu didn’t say that. I was expecting more of a tzadziki. That would have been much better. Bruburger has been better in the past. I don’t know if I’ll return.
Have always loved BRU burger and Cunningham restaurants. However, our experience tonight was subpar. Food was bland, server spilled water all over our table and never returned to wipe it up, only 1 person out of 4 was given silverware, and the manager came by to ask how everything was and walked away before we could even respond. Did she even care or were we just being checked off her list?
The food made me sick. Onion rings were soggy. Never honored my reservation I made.
Business response:
Joey, I am sorry that you had a bad experience at our Carmel location. If you have a phone number that I could contact you at to discuss I can contact you. Catherine
I've been to the Bru Burger downtown and this location is at best a poor imitation. The food is substantially similar, but the service was truly atrocious. We never received appetizers that we ordered and only got our main course twenty minutes after tables that had been seated after us received their food.
Eat here often but this visit was not good. Service was horrible with long wait times to take orders (and get your drinks) and observed the table next to us having issue after issue with their food. Our food quality and taste did not measure up to our previous visits - obviously something has changed.
I made a reservation and put in notes bday celebration for my son. Host said it’s for s birthday! Here’s s booth. Waiter never mentioned bday at all. Quick good service, but food was cold. Son said should we tell them again it’s my bday? By that time they brought us the check didn’t even ask desert. I said no, we can celebrate somewhere else. Disappointed. I gave them 3 tries after disappointing experiences and would rather spend my money somewhere else. Won’t be going back.
Worse seating is just out side the bar area, wish they would make it more comfortable as it’s in the line of traffic to every where. The downtown location is much better and ambiance is a five there. Great food just hate the particular seatin ( it was busy so we took it)
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 4,877 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is closed now. It will open at 11:00 a.m.