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Calusa Veterinary Center
- Veterinarians
- Boca Raton, FL
About this business
Location details
6900 Congress Avenue, Boca Raton, FL, 33487, United States
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Rushed a Cat that I was Fostering here at about 1130pm last Sunday.The Animal had acute Pancreatitis and other problems as well, After the cat was there 3 Days, and the bill over $5000, the hospital neglected to give me enough of the prescription food that he was supposed to get, they sent me home with 5 Cans. These things happen, it shouldn't have but it did. I called the Hospital on Saturday and asked if I can come by and get a few more cans.., her answer was NO, we gave u 12 Cans what did u do with them... I said I receiv... read more
Business response:
Hello Perry D, First and foremost, we'd like to assure you that we are incredibly grateful and appreciative to all of our servicemen and women. The tragedy that's occurred is absolutely devastating, and our hearts go out to the families, friends, and you and your brothers and sisters in arms who are enduring these heartbreaking losses. In no way did we intend to make you feel otherwise, and genuinely hope you'll understand that we were merely trying to diffuse your visible and audible frustration by quickly assisting you, a... read more
I brought my pure bred highlander cat in for a red and glazed eye. After two hours of waiting, 45mins of which was spent w. them populating a list of what charges they were going to hit us with... and a $300 bill - I didn't even have a doctor come up to me at the end of the exam to explain what the diagnosis was. I was also not permitted in the room for any part of the exam. I was just handed medication and told 'hopefully' this will treat whatever is going on because we're unsure of what's going on. I can safely say I've ne... read more
Business response:
Hello Shannon M., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care. For this reason, your feedback is concerning as we genuinely believed we'd met our best-in-class standards for care and service, including having a doctor come out to discuss the exam findings and treatment recommendations. Shannon, we would like to connect with you so that we can investigate your feedback further, pl... read more
Please don't bring your fur baby here. My beloved dog came in with congestive heart failure and he was in cardiac arrest. They were able to resuscitate him but the orderly who came out was a big burly young man who gave me two options. The first one was to keep my dog there for the day and try to save his life at $3600 (he also made it clear that those charges are for 1 day only) when I balked at that he then said we can put him down for $995. He Also lied that our dog kept going into cardiac arrest but when I spoke to the... read more
Business response:
Hello Angelo M., We send our sincerest condolences to your family for your loss. We take our mission of providing world-class compassionate care and service very seriously, so learning of your experience is both upsetting and surprising as we genuinely did not realize you were displeased with our team. We want to assure you that in no way did we intend to make you feel pressured, and we apologize profusely that you felt otherwise. As veterinarians, we have taken an oath to "use our scientific knowledge and skills for the ... read more
My 13 week old puppy "possibly" ate prescription pills so when discovered we realized the urgency of poisoning and took her to Calusa, nearest 24 hour pet clinic. 2 hours later they hadn't done anything other than tally up what it would cost to administer any care to the pup: $2800. After 2 + hours, the puppy was normal-acting, alert, virtually no symptoms apparent so we asked a lot of common-sense urgency questions: Blood work done? Stool sample (supplied) done? Active charcoal given?("we don't want to line the stomach" t... read more
Business response:
Hello Sheila D., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us, as the essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We'd like to assure you that an exam was absolutely performed on your puppy upon admitting her. Though we were pleased to see her presenting as 'normal', we continued to monitor her very closely while working with the ASPCA Poison Control to determine if treatment would be necessary (we wer... read more
If you want to spend $1300 to have your dog mistreated and misdiagnosed, take your pet here. We received absolutely the worst service from Dr. Marisa Holst and her assistant Presley tonight. From the absolute lack of diagnostic capabilities, to the inexperienced vet, incomplete medical records (mention of antibiotic without name of drug) and needing to call the police to get my dog released so I could take her to a different hospital for proper diagnosis and treatment .. this was the scariest experience of my life as a dog... read more
Business response:
Hello Judy Hanover, Thank you for sharing your feedback. We are truly sorry for your dissatisfaction with our hospital. We genuinely believed we provided you and your dog with best-in-class service and compassionate patient care. We hope you'll recall that we checked in on you regularly, even sent a photo of your sweet pup through our PetDesk app to help you feel more at ease while she was in our care. Up to that point, our impression was that you were pleased with our services. We were very taken aback when, at the time o... read more
An initial good impression after my rescue pup got physical therapy here after his surgery; but after visiting for an emergency I can't help but feel taken advantage of and do not recommend. My pup was coughing,had some diarrhea and a fever and his regular vet was closed, so I took him to calusa. He ended up being there for 24 hours with little communication, and upon finally insisting that I be able to go get him was charged $2600. Upon admission the vet stated he would repeat X-rays in 6-8 hours....over 14 hours later an... read more
Business response:
Hello J.R., Thank you for sharing your feedback. We are sorry to hear about your disappointment with our pricing. Please know that we do everything we can to keep costs reasonable while providing the most modern and advanced diagnostic technologies, treatments, and 24/7 care. We want to apologize for any confusion there may have been in our last discussion and, to reiterate our most recent email communication, we assure you that we did not add any unnecessary charges to your visit. Our x-ray charges relate only to the proc... read more
Super disappointed. Rescheduled an appointment for it not to have been put into the system - then charged as a walk in. Pathetic. They need a more competent staff.
Business response:
Hello Tori W.; Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with best-in-class service. We have several new team members in training and apologize profusely for the mixup in our protocol when mistakes like this occur. We want to assure you that our new recruits are eager and excited to provide all of our incredible clients with excellent service, and we genuinely hope you're willing to give them another chance. We are a... read more
Horrible practice. Totally unprepared and unprofessional. Waited over an hour past appointment time to end up receiving no help. Condescending and disorganized, would never trust them to take care of my animal. Have never been compelled to leave a review for any place but what horrible veterinary experience. Very sad.
Business response:
Hello Hhs C., We have responded to your most recent review in our thread, if you would please refer there for our feedback. Thank you.
This place has gone completely downhill...they don't care about your animal all they care about is finding ways to charge you more and more money. No one has any idea what is going on I speak to a different person every time I call and each person tells me something different about how my pet is doing...one more incompetent than the next..no remorse and certainly as no problem racking up a 3,000 bill in less than 24 hours. When i came to pick up my dog...the receptionist felt it was more important to finish eating her dinne... read more
Business response:
Hello Jessica W., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. For this reason, your feedback is particularly troubling and we would like to connect with you so that we can investigate your experience further. We value you and your pet immensely. If you're open to talking, please do call/email us at 833-888-0354 or feedback@VeterinaryCaresandConcerns.com.... read more
Frequently asked questions about Calusa Veterinary Center
How is Calusa Veterinary Center rated?
Calusa Veterinary Center has a 4.3 star rating with 1,125 reviews.
When is Calusa Veterinary Center open?
Calusa Veterinary Center is open now. It is open 24/7.