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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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The price was ridiculous for what you get A/C did not work TV did not work Location
Business response:
Hello Lizbeth, We appreciate your rating of our hotel and the feedback you have shared pertaining to our location and comments about our tv. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
I feel scammed. The carpet was black with grime. The room smelled really bad and there was hair on the bed. We checked out early because we couldn’t stay in a room that filthy. The location was good.
Business response:
Hello Christina, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
I wouldn't stay there again. The bedding smelled like dust. The outlets didn't work. they need a long mirror in very out dated, rooms were claustrophobic, furniture too large and too busy. Arriving there staff not very friendly. They do not try to accommodate an early check in. location, breakfast, price , the fridge and the microwave. Cleaning ladies very friendly and accommodating.
Business response:
Hello Jennifer, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
would not book that property again 2 stories no elevator tight and insufficient parking for the number of units phone did not work and didn’t get fixed or replaced minor other issues not much ! very close to Main Street and shopping and restaurants
Business response:
Hello G. Martin, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.
médiocre Équipements et mobiliers vétustes et non adaptés à un hôtel : lit à badalquin avec rideaux sales, dessus de lit et coussins sales et déchirés, moquette au sol dans un état de saleté impressionnant ! voir photos Chambre située au dessus de l office, nous avons, chaque soir, été gêné par les échanges du personnel et leur télévision. Grande chambre, situation géographique très centrale.
Business response:
Hello christine, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Fair
Fair
Fair
won’t stay again TV didnt work, toilet ran, semen on the blanket close to town
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,883 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.