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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Not a good experience Lots of issues on day 1 Room 7 has broken window in the bathroom on the 1st floor not safe especially for women. Then the key stopped working and we did not have excess to our belongings for a long time. Even the employee had difficulty opening room with Master key nothing was working. Our plans were ruined/delayed because we didn't have excess to our belongings. Hours later we lost our room with queen beds and reassigned to 1 king bedroom. We forced to share beds when we clearly wanted separate beds. E... read more
Business response:
Dear Guest, We appreciate your feedback regarding your stay and truly regret that your experience did not meet your expectations. Room safety is a top priority for us, and we take your concerns seriously. It's unfortunate to hear about the key issues you encountered and the resulting interruptions to your plans. Thank you for highlighting the beautiful location of Carmel; we hope your future travels bring you back to enjoy the area again. For further assistance with your concerns, please reach out to management directly.
It was okay. I wont be back to this place. The pool was out of service/ empty and no breakfast provided. The rooms inside are decorated like 1960s. The bed like of hard.
Business response:
Hello medina, Thank you for sharing your feedback about your recent stay. We understand that the pool situation and the breakfast service did not meet your expectations, and we appreciate you bringing this to our attention. Our decor reflects a unique vintage style, which may not suit everyone's taste, but we are always exploring ways to enhance our guest experience. Your comments about the bed hardness will also be shared with our management team for their consideration. We hope you will give us another opportunity to serve... read more
Fair
Wir waren zufrieden Frühstück anbieten oder wenigstens eine Gelegenheit, es draußen zu dich nehmen zu können Sehr teuer Tolle Lage, sauber
Business response:
Hello Heidrun, Vielen Dank für Ihr Feedback. Es freut uns, dass Ihnen die Lage und Sauberkeit unseres Hotels gefallen haben. Wir nehmen Ihre Anregung bezüglich des Frühstücks gerne zur Kenntnis. Ihre Rückmeldung ist für uns wertvoll, um zukünftige Aufenthalte noch angenehmer zu gestalten. Wir hoffen, Sie in der Zukunft wieder bei uns begrüßen zu dürfen, um Ihnen ein rundum positives Erlebnis zu bieten.
This place definitely doesn’t have repeat customers. My photos say it all. Grossest hotel room I have ever stayed at and it cost me $360 for one night. Unbelievable. Location was only good thing.
Business response:
Hello Allison, We appreciate your feedback and regret to hear that your stay did not meet your expectations. We value all guest comments as they help us improve our services. Our location is indeed a highlight for many of our guests. Thank you for sharing your experience with us.
Wished we had booked elsewhere Very old and smells need total overhaul Location only
Business response:
Hello Francois, We appreciate your feedback on your recent stay with us. Our location is indeed a highlight for many guests. Rest assured, we are always looking for ways to improve our property to enhance our guests' overall experience. Thank you for bringing your concerns to our attention.
Fair stickige luft alte bettumrandung mit flecken kopfseits , zerissene sitzkissen, ringhörikeit durch decke . schnell im zentrum wc dusche renoviert .
The location was great but hotel room isn't not worth the price. The maid who cleans the rooms was very rude and so unprofessional. I asked her for a bag and she asked me "For what" like 3 times. After telling her I have wet clothes, she says "NO!" I felt like that was the wrong answer she didn't want to hear and thats why I didn't get a bag. I didn't understand why she needed to know what I needed the bag for, if you didn't have a bag then all you say is no.... instead she asked me "For what", almost like she was upset that... read more
Business response:
Hello Tiffany, We're sorry to hear about your experience with our housekeeping staff and the odor in your room. We take guest feedback seriously and will address these concerns with the team. The unexpected holds on your debit card are a standard procedure, and we recommend contacting your bank for further clarification. We are pleased to hear you enjoyed the location and the cleanliness of the sheets and towels. Your feedback is valuable to us, and we hope to welcome you back in the future.
I was very disappointed with the cleanliness and the beds were hard and uncomfortable. I liked the location and staff was very helpful and friendly. Beds were hard and incredibly uncomfortable. Had a window that within inches was a wall. The floors were filthy. The place felt unclean. Bedding was not great. Construction was going on and the workers were loud we had to leave for awhile. Not worth the money.
Business response:
Hello Kelly, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our location and found our staff helpful and friendly. We take all guest comments seriously and will address your concerns internally to improve our services. We apologize for any inconvenience you experienced and hope to welcome you back for a better stay in the future.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 2,017 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.