This profile has been claimed by the business owner or representative.
Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
Get directions
ok inn, but definitely needs some updating room furniture is very outdated, headboard was stained/dirty, curtains were dingy, something bit me on my leg in the bed it woke me up in the middle of the night, itchy and 2 bites were visible in the morning location was good, walking distance to main streets where shopping and restaurants are at, and beach. Parking was also a big plus.
Business response:
Hello Laura, Thank you for sharing your feedback. We're glad to hear you enjoyed the location and found the parking convenient. We appreciate your comments regarding the room's condition as this will help us assess areas in need of improvement. Your comfort and well-being are important to us, and we take all guest feedback seriously as we strive to enhance our services and facilities. We hope you’ll consider us again for your future travels.
Poor
Hotel viejo, sin mantenimiento. Está horroroso, viejo, descuidado, sin mantenimiento. Escaleras rotas. Los cuartos con cortinas rotas y sucias. Realmente fue deprimente hospedarse ahí. La TV no servía. El encargado fue al cuarto a aparentar que veía el desperfecto y luego dijo que todas las TV del hotel debían ser reemplazadas. El teléfono para comunicarse a recepción no servía. Ninguno. Nosotros tuvimos dos cuartos. Una experiencia fea en el bello Carmel. Caro y feo. La ubicación. Las habitaciones tienen buen espacio.
Business response:
Hello Erika, Lamentamos que su experiencia no haya cumplido con sus expectativas y agradecemos que haya resaltado la ubicación y el espacio de las habitaciones. Valoramos los comentarios de nuestros huéspedes para seguir mejorando. Si desea discutir su experiencia con más detalle, le invitamos a contactar directamente con la gerencia. Esperamos que futuras estancias puedan ser más satisfactorias para usted.
Disappointing Stinks like musty old people and wayyyyy overpriced
Business response:
Hello Kristina, Thank you for sharing your feedback. We strive to create a comfortable and pleasant environment for all our guests and regret to hear that your experience did not meet your expectations. Your comments about the atmosphere and pricing are noted and will be shared with the management team. Should you wish to discuss your stay further, please feel free to reach out directly to our management. We appreciate you choosing to stay with us and value your insights.
Fair Smells bad not even 11 o’clock yet they ready locked me out very ridiculous
Business response:
Hello daniel, We appreciate you taking the time to share your feedback. Our team strives to maintain a comfortable and secure environment for all guests, and we regret if any experience felt inconvenient. Should you wish to discuss your stay further, please feel free to reach out to our management team directly. Your comments are valuable in helping us enhance our services.
Bad
Bad The beds, the noise from the second floor. The office was so smelly like armpit. I liked the location
Business response:
Hello Irma, Thank you for sharing your feedback. We're glad to hear that you enjoyed our location. We take all comments seriously, and your insights about the beds and office conditions will be noted for further consideration. We appreciate your input as it helps us enhance the experience for future guests. Your feedback is valued, and we hope to serve you better in the future.
Disappointing
It could have been better We stayed two years back and it has definitely changed and not for the best. We switched rooms because the bed had a stain. The next room was not all the better. We didn’t turn on the fan because of the dust sitting on top of it. The beds are so old and you can tell the mattresses have not been changed in a long time. The bedding was questionable and we itched while laying on it. Location
Business response:
Hello Chris, Thank you for sharing your feedback. We take all guest comments seriously, as they provide insight into areas we can improve. Our team is continuously working on enhancements to ensure a comfortable stay for all guests. We appreciate you bringing these issues to our attention, and your observations will be shared with the appropriate departments for review. We hope you consider staying with us again in the future to experience our ongoing improvements.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 2,134 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.