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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
Get directions
Fair
Wir waren zufrieden Frühstück anbieten oder wenigstens eine Gelegenheit, es draußen zu dich nehmen zu können Sehr teuer Tolle Lage, sauber
Business response:
Hello Heidrun, Vielen Dank für Ihr Feedback. Es freut uns, dass Ihnen die Lage und Sauberkeit unseres Hotels gefallen haben. Wir nehmen Ihre Anregung bezüglich des Frühstücks gerne zur Kenntnis. Ihre Rückmeldung ist für uns wertvoll, um zukünftige Aufenthalte noch angenehmer zu gestalten. Wir hoffen, Sie in der Zukunft wieder bei uns begrüßen zu dürfen, um Ihnen ein rundum positives Erlebnis zu bieten.
This place definitely doesn’t have repeat customers. My photos say it all. Grossest hotel room I have ever stayed at and it cost me $360 for one night. Unbelievable. Location was only good thing.
Business response:
Hello Allison, We appreciate your feedback and regret to hear that your stay did not meet your expectations. We value all guest comments as they help us improve our services. Our location is indeed a highlight for many of our guests. Thank you for sharing your experience with us.
Wished we had booked elsewhere Very old and smells need total overhaul Location only
Business response:
Hello Francois, We appreciate your feedback on your recent stay with us. Our location is indeed a highlight for many guests. Rest assured, we are always looking for ways to improve our property to enhance our guests' overall experience. Thank you for bringing your concerns to our attention.
Fair stickige luft alte bettumrandung mit flecken kopfseits , zerissene sitzkissen, ringhörikeit durch decke . schnell im zentrum wc dusche renoviert .
The location was great but hotel room isn't not worth the price. The maid who cleans the rooms was very rude and so unprofessional. I asked her for a bag and she asked me "For what" like 3 times. After telling her I have wet clothes, she says "NO!" I felt like that was the wrong answer she didn't want to hear and thats why I didn't get a bag. I didn't understand why she needed to know what I needed the bag for, if you didn't have a bag then all you say is no.... instead she asked me "For what", almost like she was upset that... read more
Business response:
Hello Tiffany, We're sorry to hear about your experience with our housekeeping staff and the odor in your room. We take guest feedback seriously and will address these concerns with the team. The unexpected holds on your debit card are a standard procedure, and we recommend contacting your bank for further clarification. We are pleased to hear you enjoyed the location and the cleanliness of the sheets and towels. Your feedback is valuable to us, and we hope to welcome you back in the future.
I was very disappointed with the cleanliness and the beds were hard and uncomfortable. I liked the location and staff was very helpful and friendly. Beds were hard and incredibly uncomfortable. Had a window that within inches was a wall. The floors were filthy. The place felt unclean. Bedding was not great. Construction was going on and the workers were loud we had to leave for awhile. Not worth the money.
Business response:
Hello Kelly, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our location and found our staff helpful and friendly. We take all guest comments seriously and will address your concerns internally to improve our services. We apologize for any inconvenience you experienced and hope to welcome you back for a better stay in the future.
DONT STAY IN CARMEL, Monterey is only a 10 minute drive away and so much nicer and less expensive. I think this hotel is So dated, really grubby windows, extremely expensive for what they’re offering. Came with parking
Business response:
Hello Ryan, We're sorry to hear about your experience. Guest feedback is important to us and helps us improve for the future. Should you wish to share more details or have any further concerns, please reach out to our management team directly. Your input is valuable in ensuring we meet our guests' expectations.
This is a great location but not very memorable nor recommendable in many ways. The rooms are smaller than expected, and the facility is a bit dated and old, second floor stair access reveals tattered stained outdoor carpet, wishing there was additional space to gather like a balcony seat, or patio or reception lounge. space is limited in the parking lot with all spaces for compact vehicles only, and very tight clearances. Ice machine was not functioning, and the ceiling fan developed a whine in the middle of the night. Refr... read more
Business response:
Hello Douglas, We appreciate your detailed feedback regarding your recent stay. We regret to hear that the size of the rooms and some facilities did not meet your expectations. We value your suggestions for additional gathering spaces and noted the concerns regarding the parking lot, ice machine, and room amenities, which will be shared with the relevant departments for further review. We are pleased to know you found the location convenient and easily accessible.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,883 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.