This profile has been claimed by the business owner or representative.
Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
Get directions
The location was great but hotel room isn't not worth the price. The maid who cleans the rooms was very rude and so unprofessional. I asked her for a bag and she asked me "For what" like 3 times. After telling her I have wet clothes, she says "NO!" I felt like that was the wrong answer she didn't want to hear and thats why I didn't get a bag. I didn't understand why she needed to know what I needed the bag for, if you didn't have a bag then all you say is no.... instead she asked me "For what", almost like she was upset that... read more
Business response:
Hello Tiffany, We're sorry to hear about your experience with our housekeeping staff and the odor in your room. We take guest feedback seriously and will address these concerns with the team. The unexpected holds on your debit card are a standard procedure, and we recommend contacting your bank for further clarification. We are pleased to hear you enjoyed the location and the cleanliness of the sheets and towels. Your feedback is valuable to us, and we hope to welcome you back in the future.
I was very disappointed with the cleanliness and the beds were hard and uncomfortable. I liked the location and staff was very helpful and friendly. Beds were hard and incredibly uncomfortable. Had a window that within inches was a wall. The floors were filthy. The place felt unclean. Bedding was not great. Construction was going on and the workers were loud we had to leave for awhile. Not worth the money.
Business response:
Hello Kelly, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our location and found our staff helpful and friendly. We take all guest comments seriously and will address your concerns internally to improve our services. We apologize for any inconvenience you experienced and hope to welcome you back for a better stay in the future.
DONT STAY IN CARMEL, Monterey is only a 10 minute drive away and so much nicer and less expensive. I think this hotel is So dated, really grubby windows, extremely expensive for what they’re offering. Came with parking
Business response:
Hello Ryan, We're sorry to hear about your experience. Guest feedback is important to us and helps us improve for the future. Should you wish to share more details or have any further concerns, please reach out to our management team directly. Your input is valuable in ensuring we meet our guests' expectations.
This is a great location but not very memorable nor recommendable in many ways. The rooms are smaller than expected, and the facility is a bit dated and old, second floor stair access reveals tattered stained outdoor carpet, wishing there was additional space to gather like a balcony seat, or patio or reception lounge. space is limited in the parking lot with all spaces for compact vehicles only, and very tight clearances. Ice machine was not functioning, and the ceiling fan developed a whine in the middle of the night. Refr... read more
Business response:
Hello Douglas, We appreciate your detailed feedback regarding your recent stay. We regret to hear that the size of the rooms and some facilities did not meet your expectations. We value your suggestions for additional gathering spaces and noted the concerns regarding the parking lot, ice machine, and room amenities, which will be shared with the relevant departments for further review. We are pleased to know you found the location convenient and easily accessible.
Disappointing
Fair
Disappointing The room was dark and a bit dingy and there was a bath with no plug. We asked for a bath plug but were told that we could not have one. The fridge did not work. The cups were not clean. It was in a good location and we were able to park on site.
Business response:
Hello Chris, We're sorry to hear about the inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our services. We're glad you enjoyed our convenient location and on-site parking. If you have any further concerns, please feel free to reach out to our management team.
Fair Pillows had no substance (no support). Lumpy mattress. The room isn't dirty but blanket covers felt dusty. The room we got was very small but it's because it had two beds in there. Coffee for the very basic drip was very very bad and bland. Two queen beds and breakfast basket in the morning to get you started for the day.
Business response:
Hello Donna, We appreciate your feedback on your recent stay with us. Our team will look into the concerns you've raised regarding the pillows, mattress, and room cleanliness to ensure a better experience for our future guests. We're glad you enjoyed the breakfast basket provided to start your day off right.
Disappointing
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 2,094 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.