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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Disappointing tout , salle de bains moyen, chambre etroite , sale, moquette dirty, petit dej horible, vue sur cour à ne pas raconter. bref pas bien du tout.
Business response:
Hello Pascal, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Uma cidade aconchegante. Um hotel decepcionante. Contratei com o café da manhã. Não pode ser considerado como tal. Completamente decepcionante. Localização central
Business response:
Hello Dorval, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Fair
Great time with family in beautiful Carmel; unfortunately we will not return to this hotel Terrible experience with unruly neighbor; cleanliness of room just so-so (found pair of dirty socks on carpet) very tight quarters for three of us adults; very little room for clothes and accessories; beds soft and unsupportive; parking spaces tiny when most guests were driving SUV’s ; coke machine was not working; and tv cabinet had broken door. Great Location, friendly staff who seem to try hard.
Business response:
Hello Susan, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Disappointing
Mala experiencia. Que reservé una habitación para 5 y nos dieron una de 4. Uno de nosotros durmió en el piso. Ubicacion
Business response:
Hello Ricardo, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your... read more
malo habitación de forma ridícula con una puerta en el medio que daba a otra habitación se escuchaba todo lo que pasaba en la habitación de al lado la TV no funcionaba nada
Business response:
Hello Enrique Daniel, Thank you for your review and comments regarding our tv. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Good location, but needs to be updated. Our room was close to the office, and at times we had our door open to get in some natural light, as our room was dark. There were loud conversations. The bed was not comfortable. Visible dust on the baseboard behind the bed. A piece of black plastic had been left behind by a previous customer between the bed and nightstand. The bathroom had been updated, but the towels could have been a better quality.
Business response:
Hello Linda, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
Bon emplacement mais mériterait une remise à neuf. accueil pas très sympathique et propreté à réviser Moquette très sales, n’oubliez pas vos chaussons petit déjeuner, vraiment petit Déco européenne…de plusieurs décennies 🤪 l’emplacement
Business response:
Hello Herv√, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to see you again in the future. Thank you for your valuable business.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,891 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.