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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Disappointing
Fair
Disappointing The room was dark and a bit dingy and there was a bath with no plug. We asked for a bath plug but were told that we could not have one. The fridge did not work. The cups were not clean. It was in a good location and we were able to park on site.
Business response:
Hello Chris, We're sorry to hear about the inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our services. We're glad you enjoyed our convenient location and on-site parking. If you have any further concerns, please feel free to reach out to our management team.
Fair Pillows had no substance (no support). Lumpy mattress. The room isn't dirty but blanket covers felt dusty. The room we got was very small but it's because it had two beds in there. Coffee for the very basic drip was very very bad and bland. Two queen beds and breakfast basket in the morning to get you started for the day.
Business response:
Hello Donna, We appreciate your feedback on your recent stay with us. Our team will look into the concerns you've raised regarding the pillows, mattress, and room cleanliness to ensure a better experience for our future guests. We're glad you enjoyed the breakfast basket provided to start your day off right.
Disappointing
I was super be disappointed in this property. I paid $170 for a very small room with dirty/ripped curtains. Ripped b Old, worn, ripped, dirty curtains, bedding and furniture. Holes left in the walls where things used to be. Remote didn’t work for the TV. At one point sound on tv went out and needed to be restarted. Uncomfortable bed. Location
Business response:
Hello Alyssa, Thank you for sharing your feedback with us. We regret to hear about the aspects of your stay that did not meet expectations. We highly value guest comments and will forward your remarks to the appropriate teams for further review and improvements. Your input helps us enhance guest experiences in the future.
Disappointed in size of room. No view. Room not ADA. Couldn’t use walker in room. Went out for breakfast.
Business response:
Hello Pamela, We regret to learn about the inconvenience faced during your stay. Your feedback is valuable, and we encourage guests to reach out to management directly with any specific room requests for future visits. Thank you for sharing your experience with us.
Poor Upon checking in and looking over the room, it became clear very quickly that cleanliness is lacking. Multiple light bulbs in the main room and bathroom were burned out and not replaced, the fridge had been neglected as there was left over juices inside. The bathroom sink had what looked to be phlegm in the drain and the shower had soap residue left from the previous guest. These are small simple things that should be included in the most basic housekeeping duties. Lastly the main door didn't have weather stripping leav... read more
Business response:
Hello Dustin, We appreciate your detailed feedback on your recent stay with us. Your comments will be shared with the housekeeping and maintenance teams for further review. We regret to hear that your experience did not meet your expectations, as ensuring a comfortable stay is our priority. We are glad you enjoyed our location and parking amenities, and we hope you consider reaching out to our management team directly with any additional concerns.
Fair
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,883 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.