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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
Get directions
Fair
Stay outside of Carmel downtown Mattress, old TV model Location
Business response:
Hello Chienhung, Thank you for sharing your feedback regarding the mattress and the TV model in your room. We appreciate your input on these aspects, as they help us better understand our guests' experiences. Our hotel team continually assesses our amenities and location to enhance comfort and satisfaction. We hope you enjoyed your stay otherwise, and we look forward to welcoming you back in the future for an even better experience.
This property is not clean or suitable for any human to stay in it Nothing
Business response:
Hello judith, Thank you for your feedback. We always appreciate hearing from our guests, even when they feel their experience didn't meet expectations. Your comments are valuable and will be shared with the appropriate teams to ensure we continue to improve. If you would like to discuss your stay further, please don't hesitate to reach out to our management team.
Bad All of the power in the City of Carmel was out. Location
Business response:
Hello Paul, Thank you for sharing your experience regarding your stay. We understand that external factors, such as power outages, can impact your visit. While these situations are beyond our control, we appreciate your understanding. Your feedback on the location is valuable, and we hope you can visit us again in the future to enjoy all that Carmel has to offer.
Disappointing
Need to be reimbursed Room faces a wall Bathroom window does not close Noisy Outlet don’t charge
Business response:
Hello Marguet, Thank you for sharing your feedback. We understand the importance of a peaceful and comfortable stay, and we appreciate you bringing these concerns to our attention. We will certainly relay your comments about the room arrangements and maintenance issues to the appropriate department for consideration. Your input is valuable in helping us improve the experience for future guests. We hope you had some enjoyable moments during your stay with us.
A regret Cleanliness. Staff was pretty unhelpful. I don’t have high standards for cleanliness, but this room was nowhere close to what it should be. Needed to put shoes on after showering because there was a layer of dust across the whole room. There was also a jacket left in a closet from a prior guest. The bed felt dirty & I woke up with a spider bite on my leg one morning. Furniture in general felt like it was a donation from goodwill. All around, just an unpleasant stay.
Business response:
Hello Brendan, Thank you for sharing your feedback regarding your recent stay. We take cleanliness very seriously and will ensure your comments are shared with our housekeeping team for review. We strive to provide a comfortable experience for all our guests, and your insights are valuable in helping us improve. We encourage guests to communicate any issues during their stay, so we can address them promptly. Your feedback will certainly help us enhance our services for future visitors.
Not a good experience Lots of issues on day 1 Room 7 has broken window in the bathroom on the 1st floor not safe especially for women. Then the key stopped working and we did not have excess to our belongings for a long time. Even the employee had difficulty opening room with Master key nothing was working. Our plans were ruined/delayed because we didn't have excess to our belongings. Hours later we lost our room with queen beds and reassigned to 1 king bedroom. We forced to share beds when we clearly wanted separate beds. E... read more
Business response:
Dear Guest, We appreciate your feedback regarding your stay and truly regret that your experience did not meet your expectations. Room safety is a top priority for us, and we take your concerns seriously. It's unfortunate to hear about the key issues you encountered and the resulting interruptions to your plans. Thank you for highlighting the beautiful location of Carmel; we hope your future travels bring you back to enjoy the area again. For further assistance with your concerns, please reach out to management directly.
It was okay. I wont be back to this place. The pool was out of service/ empty and no breakfast provided. The rooms inside are decorated like 1960s. The bed like of hard.
Business response:
Hello medina, Thank you for sharing your feedback about your recent stay. We understand that the pool situation and the breakfast service did not meet your expectations, and we appreciate you bringing this to our attention. Our decor reflects a unique vintage style, which may not suit everyone's taste, but we are always exploring ways to enhance our guest experience. Your comments about the bed hardness will also be shared with our management team for their consideration. We hope you will give us another opportunity to serve... read more
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,915 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.