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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Way overpriced and uncomfortable. The beds were hard as a rock. Linens were the cheapest & scratchiest I've ever slept in. The quality for the price was really low. Location was good. Right in the center of Carmel. It was the lowest price available but we booked late. My key was demagnetized but the clerk gave me a new one right away even though it was after midnight.
Business response:
Hello Jacob, Thank you for your feedback. We apologize for any inconvenience caused by the firmness of our beds and the quality of the linens. Our team will take this into consideration for future improvements. We are glad to hear that you enjoyed our central location in Carmel and that our staff promptly assisted you with the demagnetized key. We appreciate your understanding and hope to welcome you back in the future to provide a better experience.
Disappointing
Mediocre weekend stay Limited parking (16 spots) for 20+ rooms. Dark room with outside window facing bldg next door (about 5 ft away). Some rooms have windows facing walkway/parking. Dated furnishings, tiny bath amenities (soap bars, shampoo). Noisy upstairs neighbor. Sloppy housekeeping (picking up dirty towels but not making up beds). More charming inns/ hotels in the area. Close to restaurants and shops. Cheapest motel for rennsport weekend (3 nights for $1,100).
Business response:
Hello greg, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mi... read more
Great location but property feels run down. The bed and the tv. Sheets were paper thin and the fitted sheet was poorly fitted ( it kept slipping off the mattress). The pillows were lumpy and uncomfortable. The tv didn’t get any local stations. We came in late one night and had a very difficult time parking out compact car into the two remaining spots that were available. The breakfast had old fruit, pre packaged pastries and was not very appetizing. Don’t think we’ll be going back to stay. Loved the location
Business response:
Hello Jessica, We apologize for the issues you experienced during your stay. We will address the concerns you raised with our housekeeping team and ensure that the bed linens and pillows are of better quality. We will also look into improving our TV channel offerings and updating our
Poor
Fair Bed was very uncomfortable, pillows were uncomfortable, pool was not working Staff was very nice
Business response:
Hello Jyl, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.
A rip off, stay The carpets are filthy and need to be replaced. The place has very old furniture and mismatched old dated decor. The room was so narrow there were no nightstands and two people couldn’t access the bed properly. No AC and it was hot. Only the location was good. The place is a dump.
Business response:
Hello Madeline, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Pulito e accogliente, colazione in camera Un po' caro, ma in linea con i prezzi della zona Camera pulita e accogliente, al mattino abbiamo trovato la colazione in un cestino davanti alla camera
Business response:
Hi Anna, Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!
Fair
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,883 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.