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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Fair
Wenig erfreulich und nicht empfehlenswert. Es war sehr abgewohntes Mobiliar, ein zu kleines Bett, alles sehr beengt und machte keinen sauberen Eindruck. Das Frühstück bestand aus einem Korb mit spartanischer Ausstattung vor der Türe des Zimmers. Die Lage war ziemlich zentral
Business response:
Hello Harald, Thank you for sharing your feedback with us. We're sorry to hear that the condition of the furniture and the size of the bed did not meet your expectations. While we strive to provide a comfortable experience, we understand that preferences may vary. Regarding the breakfast, we apologize if it did not meet your expectations. Our team works hard to provide a convenient and enjoyable dining experience for our guests. We appreciate your input and will use it to improve the overall guest experience.
Disappointing
Way overpriced and uncomfortable. The beds were hard as a rock. Linens were the cheapest & scratchiest I've ever slept in. The quality for the price was really low. Location was good. Right in the center of Carmel. It was the lowest price available but we booked late. My key was demagnetized but the clerk gave me a new one right away even though it was after midnight.
Business response:
Hello Jacob, Thank you for your feedback. We apologize for any inconvenience caused by the firmness of our beds and the quality of the linens. Our team will take this into consideration for future improvements. We are glad to hear that you enjoyed our central location in Carmel and that our staff promptly assisted you with the demagnetized key. We appreciate your understanding and hope to welcome you back in the future to provide a better experience.
Disappointing
Mediocre weekend stay Limited parking (16 spots) for 20+ rooms. Dark room with outside window facing bldg next door (about 5 ft away). Some rooms have windows facing walkway/parking. Dated furnishings, tiny bath amenities (soap bars, shampoo). Noisy upstairs neighbor. Sloppy housekeeping (picking up dirty towels but not making up beds). More charming inns/ hotels in the area. Close to restaurants and shops. Cheapest motel for rennsport weekend (3 nights for $1,100).
Business response:
Hello greg, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mi... read more
Great location but property feels run down. The bed and the tv. Sheets were paper thin and the fitted sheet was poorly fitted ( it kept slipping off the mattress). The pillows were lumpy and uncomfortable. The tv didn’t get any local stations. We came in late one night and had a very difficult time parking out compact car into the two remaining spots that were available. The breakfast had old fruit, pre packaged pastries and was not very appetizing. Don’t think we’ll be going back to stay. Loved the location
Business response:
Hello Jessica, We apologize for the issues you experienced during your stay. We will address the concerns you raised with our housekeeping team and ensure that the bed linens and pillows are of better quality. We will also look into improving our TV channel offerings and updating our
Poor
Fair Bed was very uncomfortable, pillows were uncomfortable, pool was not working Staff was very nice
Business response:
Hello Jyl, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,891 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.