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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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It could have been better We stayed two years back and it has definitely changed and not for the best. We switched rooms because the bed had a stain. The next room was not all the better. We didn’t turn on the fan because of the dust sitting on top of it. The beds are so old and you can tell the mattresses have not been changed in a long time. The bedding was questionable and we itched while laying on it. Location
Business response:
Hello Chris, Thank you for sharing your feedback. We take all guest comments seriously, as they provide insight into areas we can improve. Our team is continuously working on enhancements to ensure a comfortable stay for all guests. We appreciate you bringing these issues to our attention, and your observations will be shared with the appropriate departments for review. We hope you consider staying with us again in the future to experience our ongoing improvements.
Disappointing The size of the room was great, but the room was very hot and the bed was hard. I chose this place because of the ratings but would not return her again. The window in next to the bed was a thirty foot concrete wall so that was disappointing no view what so ever
Business response:
Hello Denise, Thank you for sharing your feedback about your recent stay. We appreciate your insights regarding the room size and the limitations you experienced with the temperature, bedding, and view. Guest experiences help us identify areas for improvement. We hope you find accommodations better suited to your preferences on your next trip.
Fair
Stay outside of Carmel downtown Mattress, old TV model Location
Business response:
Hello Chienhung, Thank you for sharing your feedback regarding the mattress and the TV model in your room. We appreciate your input on these aspects, as they help us better understand our guests' experiences. Our hotel team continually assesses our amenities and location to enhance comfort and satisfaction. We hope you enjoyed your stay otherwise, and we look forward to welcoming you back in the future for an even better experience.
This property is not clean or suitable for any human to stay in it Nothing
Business response:
Hello judith, Thank you for your feedback. We always appreciate hearing from our guests, even when they feel their experience didn't meet expectations. Your comments are valuable and will be shared with the appropriate teams to ensure we continue to improve. If you would like to discuss your stay further, please don't hesitate to reach out to our management team.
Bad All of the power in the City of Carmel was out. Location
Business response:
Hello Paul, Thank you for sharing your experience regarding your stay. We understand that external factors, such as power outages, can impact your visit. While these situations are beyond our control, we appreciate your understanding. Your feedback on the location is valuable, and we hope you can visit us again in the future to enjoy all that Carmel has to offer.
Disappointing
Need to be reimbursed Room faces a wall Bathroom window does not close Noisy Outlet don’t charge
Business response:
Hello Marguet, Thank you for sharing your feedback. We understand the importance of a peaceful and comfortable stay, and we appreciate you bringing these concerns to our attention. We will certainly relay your comments about the room arrangements and maintenance issues to the appropriate department for consideration. Your input is valuable in helping us improve the experience for future guests. We hope you had some enjoyable moments during your stay with us.
A regret Cleanliness. Staff was pretty unhelpful. I don’t have high standards for cleanliness, but this room was nowhere close to what it should be. Needed to put shoes on after showering because there was a layer of dust across the whole room. There was also a jacket left in a closet from a prior guest. The bed felt dirty & I woke up with a spider bite on my leg one morning. Furniture in general felt like it was a donation from goodwill. All around, just an unpleasant stay.
Business response:
Hello Brendan, Thank you for sharing your feedback regarding your recent stay. We take cleanliness very seriously and will ensure your comments are shared with our housekeeping team for review. We strive to provide a comfortable experience for all our guests, and your insights are valuable in helping us improve. We encourage guests to communicate any issues during their stay, so we can address them promptly. Your feedback will certainly help us enhance our services for future visitors.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 2,017 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.