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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Disappointed in size of room. No view. Room not ADA. Couldn’t use walker in room. Went out for breakfast.
Business response:
Hello Pamela, We regret to learn about the inconvenience faced during your stay. Your feedback is valuable, and we encourage guests to reach out to management directly with any specific room requests for future visits. Thank you for sharing your experience with us.
Poor Upon checking in and looking over the room, it became clear very quickly that cleanliness is lacking. Multiple light bulbs in the main room and bathroom were burned out and not replaced, the fridge had been neglected as there was left over juices inside. The bathroom sink had what looked to be phlegm in the drain and the shower had soap residue left from the previous guest. These are small simple things that should be included in the most basic housekeeping duties. Lastly the main door didn't have weather stripping leav... read more
Business response:
Hello Dustin, We appreciate your detailed feedback on your recent stay with us. Your comments will be shared with the housekeeping and maintenance teams for further review. We regret to hear that your experience did not meet your expectations, as ensuring a comfortable stay is our priority. We are glad you enjoyed our location and parking amenities, and we hope you consider reaching out to our management team directly with any additional concerns.
Fair
Hard to say really, we were there when a big storm came through, and knocked out the power for 27 ho Gap under the door, and roof renovations going on Location and breakfast delivered to our door
Business response:
Hello charles, Thank you for sharing your feedback with us. We appreciate your comments regarding the gap under the door and ongoing renovations. We apologize for any inconvenience caused. We are glad to hear that you found our location convenient and enjoyed our breakfast delivery service. We value your patronage and hope to welcome you back for future stays.
Fair Постель и полотенца не выглядели чистыми. Пол прилипал к подошвам. На завтрак не рассчитывайте, это больше похоже на снек, йогурт был просроченным. Месторасположение. Приветливый парень на ресепшине, разрешил нам оставить машину на парковке на столько, на сколько было нужно.
Business response:
Hello Yana, Thank you for taking the time to share your feedback. We apologize if the cleanliness of the bedding and towels did not meet your expectations. Our housekeeping team strives to provide a clean and comfortable environment for all guests. We appreciate your kind words about our friendly receptionist who accommodated your parking needs. We value your feedback and will address the issues you mentioned to ensure a better experience for future guests.
Poor hotel, badly staffed. Room had leaks from rain, one of our rooms had issues with aircon heater. Location is great
Business response:
Hello RAVICHANDRAN, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the leaks and issues with the air conditioning heater in one of your rooms. Our team is constantly working to maintain and improve our facilities. We appreciate your compliment about our great location. We hope to welcome you back in the future for an even better experience.
Good location but not the best stay We never got our breakfast and we had to leave by 730 Good location
Business response:
Hello Michael, Thank you for sharing your feedback with us. We apologize for any inconvenience caused regarding breakfast. Our team strives to provide a pleasant experience for all guests. Your comment regarding the location is much appreciated. We hope you had an enjoyable stay overall.
The stay was uncomfortable. Would not visit again. Bait and switch on charges. Indifferent staff not very responsive. Room was not ready to be occupied: toileteries in the bathroom were lacking and garbage was not emptied from previous guests. View from room faced a wall, felt claustrophobic. Room was quiet. adequate breakfast.
Business response:
Hello Zaki, Thank you for sharing your feedback with us. We apologize for any perceived inconvenience during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your positive comments regarding the quiet room and adequate breakfast. Your concerns regarding the charges, staff responsiveness, and room readiness have been duly noted. We regret any disappointment caused and will ensure it is addressed internally.
Worse than Motel 6. Rose at the front desk. She was awful. Didn't even say hello to me when I walked in. My room was turned when I put the DO NOT DISTURB sign on my door, and she said when she dropped off breakfast it had been on MAID SERVICE. No, it wasn't. No accountability. Here, the customer isn't right, the dumb front desk loser is. If you're ok sleeping on a cement bed, showering in a dirty dump, and leaving your valuables in a place where who knows who is going through your room, go for it. The Rooms: Found a clump of... read more
Business response:
Hello Jennifer, Thank you for sharing your feedback with us. We apologize for any shortcomings in your experience. Our team strives to provide excellent customer service, and we regret if this was not reflected during your interaction with Rose. We appreciate your comments regarding the cleanliness of the room and will address this with our housekeeping team. We value your feedback and will use it to improve our services. We hope you were able to enjoy your time in Carmel-by-the-Sea.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,891 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.