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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Fair El desayuno. Que anuncien que tiene piscina y esté vacía y aparentemente sin utilizar hace años. Hotel cuidado con poco cariño. El tamaño de la cama
Business response:
Hello LLUIS, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our ho... read more
Very Poor Unsaubere Bettwäsche! Sauberkeit. Die Lage ist Perfekt.
Business response:
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
We will avoid this facility in future. Never got the wifi to work. Furniture is aging. Price should be lower for facilities (didn't get money's worth). Adding a boiled egg to the breakfast would have made it more filling. Parking spots small and at a horizontal angle so its easy for car door to swing open into car beside it. Carmel-by-the-Sea is one of my favorite locations! Hotel in a central location, near restaurants and close to beautiful beaches and 17-mile drive. Felt safe.
Business response:
Hello Cheryl, Thank you so much for bringing to our attention the issues that you encountered with our wifi. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
good location, expensive for basically room only staff & check in & not continental breakfast as advertised location
Business response:
Hello Lisa,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior ex... read more
Poor El desayuno te lo dan para que te lo tomes en la habitación pero casi sin espacio, está todo bastante sucio. Tuvimos que llamar porque las sábanas estaban sucias y nos trajeron un juego de sábanas pequeñas para que nosotros cambiásemos la cama. La ubicación
Business response:
Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope you will return so that we can provide you an even superior experience.
UN ENGAÑO me siento engañado por el establecimiento. Nunca estuve en un hotel tan malo y con tan pésima atención al cliente. Booking lo debiera eliminar de su oferta. el desayuno una burla. una caja de picnic a la habitación nada
Business response:
Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.
The room had strange smells. Poorly managed. No hot water for shower!!! I don’t like this hotel!
Business response:
Hello Carrie, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our shower and comments about our hot water. Please do consider us again on your next visit to the area.
Good for convenience only-not for comfort Thin walls, very noisy, cheap 'breakfast' - fruits, yogurt cheap mass produced pastry, some cereal and a box of milk + juice. Limited parking, stained towels, TV is small and encased in furniture- hard to watch if you sit on your bed. Close proximity to downtown area - walkable
Business response:
Hello, Lorna. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Fair El personal que nos atendio fue mal educado. No nos explico nada, tuvimos que preguntarle todo nosotros y nos contesto excuetamente y con ganas de despacharnos rapido. La ubicacion.
Business response:
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,876 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.