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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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good location, expensive for basically room only staff & check in & not continental breakfast as advertised location
Business response:
Hello Lisa,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior ex... read more
Poor El desayuno te lo dan para que te lo tomes en la habitación pero casi sin espacio, está todo bastante sucio. Tuvimos que llamar porque las sábanas estaban sucias y nos trajeron un juego de sábanas pequeñas para que nosotros cambiásemos la cama. La ubicación
Business response:
Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope you will return so that we can provide you an even superior experience.
UN ENGAÑO me siento engañado por el establecimiento. Nunca estuve en un hotel tan malo y con tan pésima atención al cliente. Booking lo debiera eliminar de su oferta. el desayuno una burla. una caja de picnic a la habitación nada
Business response:
Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.
The room had strange smells. Poorly managed. No hot water for shower!!! I don’t like this hotel!
Business response:
Hello Carrie, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our shower and comments about our hot water. Please do consider us again on your next visit to the area.
Good for convenience only-not for comfort Thin walls, very noisy, cheap 'breakfast' - fruits, yogurt cheap mass produced pastry, some cereal and a box of milk + juice. Limited parking, stained towels, TV is small and encased in furniture- hard to watch if you sit on your bed. Close proximity to downtown area - walkable
Business response:
Hello, Lorna. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Fair El personal que nos atendio fue mal educado. No nos explico nada, tuvimos que preguntarle todo nosotros y nos contesto excuetamente y con ganas de despacharnos rapido. La ubicacion.
Business response:
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
Remodeled Older Motel Facility The location was good, but the breakfast supplied consisted of a vend type pastry, a fruit bar, and a 4oz container of orange juice. The size of room seemed small. This was just an older remodeled walk up type of motel facility. The room's bathroom had been recently updated.
Business response:
Know that your voice is of tremendous importance to us and we value your comments about our location as well as our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.
Disappointing No window with any view other than walls. The beds were supported by plank platforms and the paint peeling.. Bathroom fan broken and no other ventilation except window with inches of space then wall. They left breakfast but only for 2 people, not 3. I booked for.3 guests. Keys stopped working 15 mins before check out Good location and quiet
Business response:
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we ... read more
Unhappy with our room and the overall condition of the Motel. Won't come back. Smallest parking stalls I've ever parked in. Car got two door dings during our stay. Room was very small and unclean. Needed remodeling. Bed comforter was 20 years old and smelled. Television remote (there were 4) only one worked. Had to manually raise and lower volume or turn channel. Was such a hassle we left the TV on same station during our two day stay. Room was not made up for us during our stay. We had to go to manager to get towels. I've b... read more
Business response:
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.,
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,893 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.