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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Disappointing 1. Signage said breakfast was no longer available, so we purchased some items and ate them. We were not told that a breakfast basket would be delivered which be found only when opening the door to leave. 2. Checkout staff objected to splitting room charge across two cards, saying it had already been charged to a single card. The resulting charge is still not completely resolved.
Business response:
Hello Lois, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.
A disappointing experience in poor, but very expensive hotel. The place looks and feels like a cheap motel, with run-down rooms and dated furnishings. The location is good.
Business response:
Hello Tim, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hote... read more
Fair el desayuno lo llevan en bandeja al cuarto, todo es empaquetado, esperaba algo mejor. Habia reservado por booking.com dos camas y me cobraron mas en el lugar por ser dos camas bien la ubicacion
Business response:
Hello Sanchez Granel, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Überteuerte Unterkunft Zimmereinrichtung war sehr abgewohnt und teilweise sogar defekt (Schranktür nicht fest montiert, Kaffeemaschine hatte einen Wackelkontakt). Matratze war ok, Bettgestell fiel beinahe auseinander. Insgesamt war das Zimmer für 3 Personen recht eng und deutlich zu teuer. Es gibt keinen Frühstücksraum. Frühstück wird in einem Korb vor die Tür gestellt. Kostenloser Parkplatz. Hotel liegt gut, direkt gegenüber eines guten Restaurants (hatte bis 22.oo Uhr auf)
Business response:
Hello Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Bad muy mala atención. ubicación, lo único bueno.
Business response:
Hello Osvaldo, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to man... read more
An expensive cheap and old motel
Fair Le rapport qualité-prix L'emplacement
Business response:
Hello Bruno, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Poor
place needs remodeling mattress were saggy, no air conditioning, poor lighting, room smelled stuffy, old carpet location
Business response:
Hello Gloria, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our location and your comments about our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 2,022 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.