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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Remodeled Older Motel Facility The location was good, but the breakfast supplied consisted of a vend type pastry, a fruit bar, and a 4oz container of orange juice. The size of room seemed small. This was just an older remodeled walk up type of motel facility. The room's bathroom had been recently updated.
Business response:
Know that your voice is of tremendous importance to us and we value your comments about our location as well as our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.
Disappointing No window with any view other than walls. The beds were supported by plank platforms and the paint peeling.. Bathroom fan broken and no other ventilation except window with inches of space then wall. They left breakfast but only for 2 people, not 3. I booked for.3 guests. Keys stopped working 15 mins before check out Good location and quiet
Business response:
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we ... read more
Unhappy with our room and the overall condition of the Motel. Won't come back. Smallest parking stalls I've ever parked in. Car got two door dings during our stay. Room was very small and unclean. Needed remodeling. Bed comforter was 20 years old and smelled. Television remote (there were 4) only one worked. Had to manually raise and lower volume or turn channel. Was such a hassle we left the TV on same station during our two day stay. Room was not made up for us during our stay. We had to go to manager to get towels. I've b... read more
Business response:
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.,
The location was great but our room lacked basic comfort with the heat and toilet issues. There were a few things wrong with the room (#21). The small heater did not put out enough heat for the room, even when turned up all the way. The bottom of the door was missing a threshhold which was allowing heat to escape. The toilet ran constantly (we had to close the door at night) and the bathroom smelled like sewer gas. The TV remote had dead batteries and the carpet was dirty. The complimentary breakfast was sugar-filled with no... read more
Business response:
Dear, Rinda. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for a... read more
Fair Seen better days. Problems with tv and ice maker. Room too small for two people. Location
Business response:
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our location and your comments about our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
Fair Manager needs an assistant to attend to calls and routine needs of guest Location
Business response:
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our location. Your voice is very valuable to us and we hope you will return on your next travels.
it was just ok television did not work. sink looked like someone puked in it mediocre
Business response:
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our sink. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
Fair Quite old, the carpet in the room in particular. They pretended to provide breakfast, and so we pretended to take it (orange juice, yogurt and even the cereal were quite sugarly). Good location. Walk distance to various spots.
Business response:
It means so much to have earned your business. We appreciate the feedback regarding our location and also our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
Poor
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,876 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.