Carmel Inn & Suites

Anonymous 

on Booking.com

5 years ago

AWFUL UNETHICAL HOTEL Do yourself a favor and don't stay here - they don't care about you or the service they are allegedly (ie NOT) providing. Times are hard - we understood no breakfast or pool because of the pandemic. When the TV was broken as well, we asked for some kind of discount. Here's how it went: All plugs and cables behind TV were unplugged upon arrival. We plugged them in and tried to fix TV, static. Went to front desk for help, they made some suggestions, didn't work. Went to front desk again, they sent someone... read more

Nico 

on Booking.com

5 years ago

acceptable some confusion- first room not cleaned, second room another person walked in with a key. simple communication mistake. Family that ran it was very nice and were apologetic 

Joshua 

on Booking.com

5 years ago

Stay here if you need to Sorry, I combined the good, the bad, and the ugly in the first section There was no breakfast available (because of covid, they said), they told us at check in, no mention of it on the website , and no attempt at making accommodations because of it. Parking lot is small, spaces are impractical to get in and out of; pool area drained, dirty and closed off (understandable, but again, no mention of it at booking); room was nice, bathroom looked re-done with beautiful materials, but had a dead spider on ... read more

Donald 

on Booking.com

5 years ago

unclean rooms non attentive staff night stands were water damaged and falling apart, the wire conduit for the wall lamp was falling off the wall and hanging freely. The toilet has stains all around the base from not being cleaned. Upon check out the clerk was sitting on the arm of the couch with her feet on the cushions on her phone and said just leave the keys on the counter. Never asked about our stay Location to town 

Jesse 

on Booking.com

5 years ago

Disappointing Very poor/spotty almost non-existent Wi-Fi connection, tight parking spaces, people running around & making banging noises at almost midnight hours. They advertised “Free breakfast” as it’s showing in Booking.com but we were told at check-in there won’t be breakfast “due to COVID-19” as the front desk clerk points to the sign. I asked if we should get a rate discount but she says “NO” and just shrugged her shoulder. I suggested that they should change their ad to inform the customers. No response. We felt it wa... read more

Jennifer 

on Booking.com

5 years ago

Could barely make it through one night; not worth the money. The facilities were subpar- 1.5 inch gap under door, door really hard to open or close, exposed bare plywood, broken TV (fixable with much fiddling by husband), lights flickered, wallpaper peeling, bed uncomfortable. On top of that, none of our devices would connect to the internet and even when down the problem the only response was "sorry" with no attempts to rectify the situation. Ended up leaving after one night to stay at a better hotel down the street. 

William 

on Booking.com

5 years ago

Horrible We reserved Carmel Inn and Suites, but after checking in we were told that this hotel was closed and were switched to Carmel Oaks inn and Suites. We were reluctant, but proceeded to Carmel Oaks. Once there, we were greeted by a not so friendly front desk person and I asked for 2 beds as that is what we reserved. Went to the room and we found 1 bed and a pull out. Went back to the front desk person and he explained that’s all they had and go back to the original property. We had been traveling a while and one person ... read more

Philipp 

on Booking.com

5 years ago

Disappointing 

Anonymous 

on Booking.com

5 years ago

Disappointing 實際房型與網路預訂的不同，櫃檯人員態度很差、無法溝通。房間打掃不乾淨、地毯很可怕。