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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Ice machine wasn’t working or the refrigerator in our room. Old fashioned furniture. Ice machine wasn’t working or the refrigerator in our room. Old fashioned furniture. Location
Business response:
Hi Shirley, Thank you for choosing to stay with us and for your review. We make every effort to ensure that our guests have a flawless experience and so in the process, we welcome every feedback that comes our way to help us make your next stay better. We will definitely look into these issues and endeavor to make the necessary changes. We hope that your next stay would be better and enjoyable! Best Regards, Ray, Customer Care Team
The price was ridicilous for the room and the service. I enjoyed spending time with my friends The room was not clean and had hair in the bed and rusty water. Customer service was lousy. One room had a microwave and the other didn't. Both rooms was the same size and we had to pay more for the queen without a microwave but the double had a microwave. Very dusty and musty The location was great but the room was awful
Business response:
Hi Antoinette, We appreciate your feedback and take your comments and suggestions seriously. We are sorry that you encountered issues during your stay. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. Thank you again for letting us know your concerns. I will share these with our staff as we always want to know what our guests think so that we can improve. As a valued customer, we hope you choose to stay with us whenever... read more
Poor Air conditioned did not exist. None covid
Business response:
Hello Dennis, Thank you for writing to us about your recent stay. We're extremely sorry to hear that you did not have a quality experience at our property. We regret the inconvenience caused to you. We have also noted your feedback regarding the air conditioner and will definitely pass it to the management. We request you to kindly give us an opportunity to make the necessary amends & re-establish our credibility with you! Best Regards, Ray, Customer Care Team
Fair Room was weird. Long and narrow and no closet. Closet had been converted to hold TV It’s inexpensive
Business response:
Hello Nan, Thank you for sharing your valuable feedback with us. While we're glad that you found the price reasonable, we apologize for the inconvenience you faced. We have noted your concerns and will surely look into them. We hope this will not deter you from visiting us further! Best Regards, Ray, Customer Care Team
Never again! The Indian lady that was working the counter, was looking at videos and was not wearing a mask. Neither was her daughter that was walking around the property. My room smelled old and one of the tables that had a mirror connected to it was leaning to the side, ready to break. It seen better days. The bed, omg!, Hard!! Ouch my back was stiff the next day! Never again! The only thing I liked about the property was the location.
Business response:
Hi Rachel, Thank you for sharing your honest opinion with us. While we are glad that you liked the location, we apologize profusely for the instances that marred your stay with us. Firstly, we apologize if certain safety protocols seemed to have been compromised by our own staff. We thank you for bringing this to our notice as this will enable us to educate them further about the necessity of mask-wearing enforcement. Again, we have noted the other issues you faced and will definitely do something about it. We are sorry for ... read more
Okay
Fair It is so old, smelly, need to change the sheets, bed spread and curtains. No breakfast The location was great
Business response:
Hi Fariba. Thank you for sharing your thoughts on the recent stay. We are glad that you liked the location. However, we are sorry if your overall experience was not really a positive one. We will definitely address all your issues on a priority basis. Due to COVID-19, there have been certain limitations placed on our business, and our team has had to adapt to many changes. That is why we have suspended the breakfast service for a while. However, once things turn around, we will return to our normal operations. We hope that y... read more
The stay was ok The bed, DVD did not work, room was not cleaned, door did not lock. The location was convenient
Business response:
Hello Darlene, Thank you for your review of the recent stay. We are glad that you found the location convenient. However, we are sorry for the other gripes that marred your overall impression. We will definitely address these issues on an urgent basis to ensure that you have a hassle-free stay in the future. Once again, we apologize profusely for that and we request you to give us another chance to redeem ourselves! Best Regards, Ray, Customer Care Team
Ad made Camel Inn sound quaint but no breakfast or refund, I don't think I received good value. Breakfast touted originally when signing up but not available. Kitchenette also stated, but not in my room Had hard time getting t.v. to turn on-- no written instructions or channel guide provided. In room refrigerator set much too low, and knob to adjust removed. Had to improvise using tweezers, but got it to work! No curtain on bathroom window which looks out to hallway. Only one trash receptacle total in apartment. Quiet room t... read more
Business response:
Hi Jeffrey, Thank you for your review of the recent stay with us. We are sorry for the inconvenience that marred your overall stay. Had you advised us about the noise issues at the time, we would have rectified the issue immediately or possibly offered you a room move. Please know that we are always there to assist you with your needs. We have also noted your other concerns and will surely address them on a priority basis. We apologize that we could not provide you breakfast this time due to the ongoing pandemic. However, we... read more
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,876 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.