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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Bad
Poor Era prevista la colazione ...beh non c'era Lo staff è venuto incontro dandoci delle brioches confezionate ,il caffè era da fare in camera Camera fredda .. Posizione Bella la camera ,spaziosa ,stile antico,pulita
Business response:
Hello massimiliana, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Fair
Disappointing tout , salle de bains moyen, chambre etroite , sale, moquette dirty, petit dej horible, vue sur cour à ne pas raconter. bref pas bien du tout.
Business response:
Hello Pascal, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Uma cidade aconchegante. Um hotel decepcionante. Contratei com o café da manhã. Não pode ser considerado como tal. Completamente decepcionante. Localização central
Business response:
Hello Dorval, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Fair
Great time with family in beautiful Carmel; unfortunately we will not return to this hotel Terrible experience with unruly neighbor; cleanliness of room just so-so (found pair of dirty socks on carpet) very tight quarters for three of us adults; very little room for clothes and accessories; beds soft and unsupportive; parking spaces tiny when most guests were driving SUV’s ; coke machine was not working; and tv cabinet had broken door. Great Location, friendly staff who seem to try hard.
Business response:
Hello Susan, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Disappointing
Mala experiencia. Que reservé una habitación para 5 y nos dieron una de 4. Uno de nosotros durmió en el piso. Ubicacion
Business response:
Hello Ricardo, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your... read more
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,963 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.