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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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would not book that property again 2 stories no elevator tight and insufficient parking for the number of units phone did not work and didn’t get fixed or replaced minor other issues not much ! very close to Main Street and shopping and restaurants
Business response:
Hello G. Martin, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.
médiocre Équipements et mobiliers vétustes et non adaptés à un hôtel : lit à badalquin avec rideaux sales, dessus de lit et coussins sales et déchirés, moquette au sol dans un état de saleté impressionnant ! voir photos Chambre située au dessus de l office, nous avons, chaque soir, été gêné par les échanges du personnel et leur télévision. Grande chambre, situation géographique très centrale.
Business response:
Hello christine, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Fair
Fair
Fair
won’t stay again TV didnt work, toilet ran, semen on the blanket close to town
Fair
Um projeto de prazer em Carmel, transformado em horas de desconforto causado pelo hotel. Inexplicável procedimento no check-in em cobrar no cartão apresentado, o valor total das diárias, considerando que o valor total já havia sido pago ao Booking. Na manhã seguinte, ao constatar a ocorrência em meu extrato bancário, imediatamente falamos com a recepção relatando tratar-se de duplo pagamento. Argumentaram que estavam corretos e que deveriamos reclamar ao Booking. Conseguimos falar por telefone com o pessoal do Booking, relat... read more
Business response:
Hello RicMacedo, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to someday have another opportunity to host your stay.
Bad
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 2,024 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.