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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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The location was great but our room lacked basic comfort with the heat and toilet issues. There were a few things wrong with the room (#21). The small heater did not put out enough heat for the room, even when turned up all the way. The bottom of the door was missing a threshhold which was allowing heat to escape. The toilet ran constantly (we had to close the door at night) and the bathroom smelled like sewer gas. The TV remote had dead batteries and the carpet was dirty. The complimentary breakfast was sugar-filled with no... read more
Business response:
Dear, Rinda. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for a... read more
Fair Seen better days. Problems with tv and ice maker. Room too small for two people. Location
Business response:
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our location and your comments about our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
Fair Manager needs an assistant to attend to calls and routine needs of guest Location
Business response:
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our location. Your voice is very valuable to us and we hope you will return on your next travels.
it was just ok television did not work. sink looked like someone puked in it mediocre
Business response:
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our sink. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
Fair Quite old, the carpet in the room in particular. They pretended to provide breakfast, and so we pretended to take it (orange juice, yogurt and even the cereal were quite sugarly). Good location. Walk distance to various spots.
Business response:
It means so much to have earned your business. We appreciate the feedback regarding our location and also our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
Poor
Fair Under staffed. Computer down . Rooms cleanliness sub-par Close to everything
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Bad
Okay location. Room was a little dark and humid. Mold smell in the room. Door was very difficult to open and had to try several times before you could get in the room. Breakfast basket was not too bad for a Continental breakfast except they forgot one time to add the Danish pastries.
Business response:
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast and also our room. We appreciate you taking the time to share your experience.
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,893 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.