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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Poor
Fair Under staffed. Computer down . Rooms cleanliness sub-par Close to everything
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Bad
Okay location. Room was a little dark and humid. Mold smell in the room. Door was very difficult to open and had to try several times before you could get in the room. Breakfast basket was not too bad for a Continental breakfast except they forgot one time to add the Danish pastries.
Business response:
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast and also our room. We appreciate you taking the time to share your experience.
Expensive mediocrity. Random low-end cold items in a basket. Crap. Parking ridiculously tight, full if you arrive late. Noise from upstairs way too loud.
Business response:
Hi, Gregory. Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we don´t always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.
none today the decor the breakfast was delivered to room I don't eat cereal and can't have milk so I returned to office
Not Nice Enough My room was dated with older bedding (comforter) and tired amenities. The TV Chanel changer was ancient and worn and didn’t even turn the TV on. My room was right over the street near Ocean Ave and there is a fair bit of traffic. I ultimately couldn’t spend the night here and would not recommend this place. Prices in Carmel in the summer are very high and this hotel was within my work budget. The woman at the desk was pleasant. The location is convenient to the Main Street.
Inconceivable Reserved a room for 4 adults and 1 child. Arrived after a very long drive. However, they only had rooms for 4 people. No flexibility and rude. Had to find another place. Booking customer service ineffective.
50th wedding anniversary soured by rip off for room upgrade Will this be the last time I use Booking I did not have the opportunity to reject room upgrade .It was automatic when I clicked on SEE IF YOU CAN GET A BETTER ROOM even though I MESSAGED YOU THAT I DID NOT WANT THE UPGRADE IN SPACE PROVIDED ON YOUR SITE. I CONSIDER THIS A SCAM AND AS I SUCH I AM REQUESTING A REFUND OF $270.52 WHICH IS THE DIFFERENCE BETWEEN MY ORIGINAL CONFIRMATION AND THE AMOUNT THAT I PAID. I DIDN'T THINK BOOKING .COM WOULD STOOP SO LOW.PROVE ME W... read more
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,883 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.