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Cavender's Boot City
- Boot Camps
- Austin, TX
About this business
Cavender's has been a trusted cowboy boots and western wear outfitter for 50+ years. Discover why customers love our collection of western clothing, cowboy boots, and more! Our selection is unrivaled - from classic styles to the latest trends, there's something for everyone. Our boots are built to last, ensuring years of enjoyment. Cavender's is committed to providing the best shopping experience. Visit us online or at any of our locations across the country. Thank you for choosing Cavender's!
Location details
8809 Burnet Rd, Austin, TX, 78757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Well this was unexpected but since considering the amount of money that was spent on buying our first pair of boots together. I would have expected more of a better level of service on trying to correct a minor issue on a pair of boots my fiance bought. We came in on Sunday to 12/8 to buy a pair of boots for myself and my fiance for an upcoming holiday party. The expirence of service with looking for the right boot was nice. Salesman was nice with trying on different boots, very personable. My fiancee found a pair she lik... read more
I ordered a hat online for family pictures and it arrived with 7 spots on it, that were permanent. I called customer service and spoke with a woman named Cyndi, she was friendly the first time we spoke and said she would send me a label to ship it back. I thought about it for a while and didn't want to be inconvenienced by returning the item so I called back and requested a discounted rate to just keep the hat. This time I spoke with a younger sounding girl who was rude upon answering picking up the phone. I didn't take it p... read more
Horrible business!! I ordered a pair of boots online, received a confirmation via email just to get a follow-up email a day later stating that they had canceled my order because they no longer had the boots. I decided to look around on the website to find another pair that I might like, I ended up finding another pair and placing a second order. The same thing happened, I received a confirmation email just to receive a cancellation email two days later this time. I called customer service to talk about what had happened an... read more
Very disappointed. Bought 4 items including an expensive pair of women's boots at the Cavender's off of route 290 in Houston. The other three items were kids' boots and cowboy clothes. We get to the cash register and never mind that the person at the register was not particularly friendly but that is ok. What was not ok was that she charged us twice for the woman's boots - meaning she charged us an extra $280 dollars. My Wife immediately caught the discrepancy and brought to her attention. The employees first reaction was to... read more
Very creepy place. Not a lot of happy people. The sales people must work on commission which means they do not have your best interest at heart. Every time I've been in there is been new faces and they seem intimidated and will steer you towards more expensive selections. Decent selection of hats and boots. I purchased a $70 black leather vest. I wore it once, sweated a little and the black from the vest destroyed my white shirt. The best was clearly not cured long enough. I was not treated well when I brought both the sh... read more
If I could provide less that 1 star I would! I placed my order on 12/20, upon checkout I received a date of estimated delivery to be 12/24. When I did not receive it, I logged in to see the new estimated delivery to be after Christmas on 12/27. No problem, I thought I would receive it the next day. Nope. I received an email on 12/28 that my order is just now being shipped. Now why would I order an item that I wouldn't even receive until January? But issues arise, I understand. However, when I called the customer service numb... read more
DO NOT ORDER FROM THEIR ONLINE STORE!!! I ordered 7 pairs for me and my bridesmaids and only 2 out of the 7 were actually in stock. Then they said they would not be ordering any more so I am out of luck. So I then asked to return the other 2 because I didn't want my bridesmaids in different boots and they said I would either have to pay for shipping or drive all the way to a Calendars to return them! This is absolutely ridiculous. So they refuse to order more and refuse to pay for the return shipping. All in all an awful exp... read more
Not such a great experience. The manager was reluctant to honor a promotion, which was very disappointing. One of the sales guys was letting his customer know about a discount and my sales guy failed to let me in on it. The manager was also short and not very friendly. It's the managers duty to shine more than anyone at the store but he was the total opposite. My sales guy was friendly but a little to overwhelming.
If the 17 year olds working the store were half as concerned about helping me find a belt as they were making dinner plans with each other it would be nice!
Frequently asked questions about Cavender's Boot City
How is Cavender's Boot City rated?
Cavender's Boot City has a 4.2 star rating with 895 reviews.
When is Cavender's Boot City open?
Cavender's Boot City is open now. It will close at 9:00 p.m.