Cavender's Boot City

Pedro S. 

on Yelp

7 years ago

#1- Research the retail price before you buy something here on "sale." I bought a pair of supposedly $199 boots for $134. The mfg's website has the retail cost at $144. #2- If you take in a coupon for 10% off from one of the tourist racks full of brochures, don't count on them to honor it. "Oh, that's expired." Every rack in Texas has the same coupon with NO expiration date on it. Find a Mom and Pop western store. You'll get as good prices and much better service. 

Asaph V. 

on Yelp

7 years ago

19 days later of a boot that I was told would take 7-10 days to come in. BAD management and know body after multiple calls could tell me what's going on here. I am a manager myself and I never conduct business as poorly as this location. I'll never step foot in this establishment ever again. Not to mention not calling a customer back when you were told they would call you back that same day with some type of information. Got my money back. 

Ken H. 

on Yelp

9 years ago

This place is the worst. This is the second time we have been to this particular store and had problems. First we walked into the store to have none of the employees say anything to us even though we walked right by a good handful of them. We were at least greeted kindly at the door by another customer who was leaving. Then the gentleman helping us had little clue about any of the boots, not even where to find the matching boot to another we had. He additionally needs to research the difference between what snakeskin and liz... read more

Tammy G. 

on Yelp

9 years ago

Horrible customer service. I ordered a shirt online for my son as a Christmas present. I received a pair of ladies boots instead. When I called to find out where the shirt was that I ordered they said it must have gone to the person who ordered the boots. I was told that they would send out the correct shirt and that I would get it by Christmas and that they would send me a return label for the boots. I did not get the shirt by Christmas. I waited for couple days and then called the store. I was told that they did not ... read more

Bill C. 

on Yelp

9 years ago

This business is staffed with an extreme amount of young people falling over each other and visiting among themselves. I took my son in for some college shopping. He selected shirts that were posted in their ad as 20% off. ( Wranglers) the ad was hanging on them and I asked a sweet person, Kathryn, to confirm they were on sale. She returned and said indeed. Just like the ad hanging on the rack they had the name, George Strait and other indicators. When we checked out the girl missed one and didn't charge. I pointed it out, b... read more

Sparta K. 

on Yelp

10 years ago

The ONLY good service was from a young thin girl w/boot section for ladies Girls at front desk were snarky and not polite I come back two days later to pick up my boots after supposedly having the left one stretched out to meet the right one, and they're not ready and haven't even been started. So now I have to make a third trip back here from Northwest Austin in order to get a pair of boots from a place that has crappy service. Not buying from here again. 

Kathy B. 

on Yelp

10 years ago

Went with my BFF on a mission. We both needed several items, we were there to buy, not just shop. Lots of employees, not one greeted us when we walked it. She started trying on jeans, needed different sizes in different styles and brands. The jeans were so scattered about, I had to dig through stacks to find brands, others stacks for sizes. There was no organization to it at all! It was all inter mixed! I was looking through the ones hanging on a rack, separated by sizes, none of the right sizes were where they were supp... read more

Kevin C. 

on Yelp

11 years ago

Horrible service. Extremely long lines. Stood in line 45 minutes to by my son a belt for Christmas. The tag showed the correct size and manufacturer with a price of $29.50. Multiple belts were priced at this level by this maker so we picked the one we liked best and got in the very long and slow line. When we get to the cashier they tell us that's the wrong price and the belt cost more than double that price. Manager was called and refused to even come speak to us. Nice customer service. Looks like we will be going to callah... read more

Bill M. 

on Yelp

11 years ago

Sold me boots online that they could not fulfill. Told me one day they were shipping and the next day they could not fulfill my order. Poor customer service.