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Cavender's Boot City
- Boot Camps
- Austin, TX
About this business
Location details
8809 Burnet Rd, Austin, TX, 78757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Very creepy place. Not a lot of happy people. The sales people must work on commission which means they do not have your best interest at heart. Every time I've been in there is been new faces and they seem intimidated and will steer you towards more expensive selections. Decent selection of hats and boots. I purchased a $70 black leather vest. I wore it once, sweated a little and the black from the vest destroyed my white shirt. The best was clearly not cured long enough. I was not treated well when I brought both the sh... read more
If I could provide less that 1 star I would! I placed my order on 12/20, upon checkout I received a date of estimated delivery to be 12/24. When I did not receive it, I logged in to see the new estimated delivery to be after Christmas on 12/27. No problem, I thought I would receive it the next day. Nope. I received an email on 12/28 that my order is just now being shipped. Now why would I order an item that I wouldn't even receive until January? But issues arise, I understand. However, when I called the customer service numb... read more
DO NOT ORDER FROM THEIR ONLINE STORE!!! I ordered 7 pairs for me and my bridesmaids and only 2 out of the 7 were actually in stock. Then they said they would not be ordering any more so I am out of luck. So I then asked to return the other 2 because I didn't want my bridesmaids in different boots and they said I would either have to pay for shipping or drive all the way to a Calendars to return them! This is absolutely ridiculous. So they refuse to order more and refuse to pay for the return shipping. All in all an awful exp... read more
Not such a great experience. The manager was reluctant to honor a promotion, which was very disappointing. One of the sales guys was letting his customer know about a discount and my sales guy failed to let me in on it. The manager was also short and not very friendly. It's the managers duty to shine more than anyone at the store but he was the total opposite. My sales guy was friendly but a little to overwhelming.
If the 17 year olds working the store were half as concerned about helping me find a belt as they were making dinner plans with each other it would be nice!
#1- Research the retail price before you buy something here on "sale." I bought a pair of supposedly $199 boots for $134. The mfg's website has the retail cost at $144. #2- If you take in a coupon for 10% off from one of the tourist racks full of brochures, don't count on them to honor it. "Oh, that's expired." Every rack in Texas has the same coupon with NO expiration date on it. Find a Mom and Pop western store. You'll get as good prices and much better service.
19 days later of a boot that I was told would take 7-10 days to come in. BAD management and know body after multiple calls could tell me what's going on here. I am a manager myself and I never conduct business as poorly as this location. I'll never step foot in this establishment ever again. Not to mention not calling a customer back when you were told they would call you back that same day with some type of information. Got my money back.
This place is the worst. This is the second time we have been to this particular store and had problems. First we walked into the store to have none of the employees say anything to us even though we walked right by a good handful of them. We were at least greeted kindly at the door by another customer who was leaving. Then the gentleman helping us had little clue about any of the boots, not even where to find the matching boot to another we had. He additionally needs to research the difference between what snakeskin and liz... read more
Horrible customer service. I ordered a shirt online for my son as a Christmas present. I received a pair of ladies boots instead. When I called to find out where the shirt was that I ordered they said it must have gone to the person who ordered the boots. I was told that they would send out the correct shirt and that I would get it by Christmas and that they would send me a return label for the boots. I did not get the shirt by Christmas. I waited for couple days and then called the store. I was told that they did not ... read more
Frequently asked questions about Cavender's Boot City
How is Cavender's Boot City rated?
Cavender's Boot City has a 4.2 star rating with 950 reviews.
When is Cavender's Boot City open?
Cavender's Boot City is open now. It will close at 9:00 p.m.