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Cavender's Boot City
- Boot Camps
- Austin, TX
About this business
Location details
8809 Burnet Rd, Austin, TX, 78757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I bought a pair of Ariat cowhand boots, and when I received them I couldn't squeeze my feet into him so I simply returned them. That's where the simplicity ended. I shipped him back with UPS, I have a tracking number telling me that cavender's has already received them. Meanwhile I have bought the same boots from another location and already broken them in but I have not received a refund. I have reached out to them through email and phone calls four times with no response. If you buy something from cavender's make sure you ... read more
I'd give them a 0 if I could. Ordered a hat 3 weeks ago (12/5) just received an email that says order fulfillment, only to open it and see that they've canceled the order the week of Christmas with zero explanation. First and last order they'll ever get from me.
Love Cavenders but yesterday while paying a lady Ashlee was my cashier and she was talking about Maria in front of everyone with some blonde girl, very unprofessional. No wonder Maria approached her because of her attitude. Very, very unprofessional.
They do not respond to emails or pick up their phone calls. I have called customer service twice inly to be hung up on by a bot after being caller 104 in their queue. ABSOLUTELY TERRIBLE CUSTOMER SERVICE RESPONSE
if i could leave a 0 star review i would. My wife and I decided what we wanted for each other for our 5th wedding anniversary and it was ONLY offered through Cavenders. I wanted a pair of boots that were $900 and she wanted several items but 1 out of the 4 item she wanted was 175 and only offered through the website. I ordered Oct 16, and receive no confirmation but my account was debited. On Oct 20, I called the store and received no help other then JUST CALL THE CUSTOMER SERVICE LINE which doesnt exist. I still hadnt got... read more
Ordered 7/28 shipped 8/2 got delayed in Texas and never moved, I have called and emailed them over 7 times and nothing has been done it is now 9/14 I am out $120 and still dont have these clothes for my daughter... I have been told 4 times someone would call me back also that they would resend my order, then I had to give them my card info so they could cancel my previous order and place a new one I still have heard nothing
Do not order anything online from Cavender's. They are horrible. I made 2 purchases and received an email saying that the item had been shipped. What was weird was when I tried to track it in the system, it said that it did not exist. After a week I get a random email saying that the item purchase had been canceled AFTER they had notified me it had shipped. They even wanted a review of the item. How can you review when you never received what you had purchased?? This has happened twice but when I check online it says that ... read more
Do NOT order online. They say 4-8 business days but actually mean "just wait....." I am still waiting on my boots that I already paid for when placing my order.
I order on Aug 12 ,2021 and have call three times trying to get order.I was told they switched carry on deliver and they was causing problem on deliver time and of course kids going back to school.They need better delivery service it makes them look bad .So when everyone pays don't think it will come in 4 to 8 work days not true ...
Frequently asked questions about Cavender's Boot City
How is Cavender's Boot City rated?
Cavender's Boot City has a 4.2 star rating with 941 reviews.
When is Cavender's Boot City open?
Cavender's Boot City is open now. It will close at 9:00 p.m.