Cavender's Boot City

Keri B. 

on Yelp

16 years ago

My hubby is a little bit country. I am a little bit rock-n-roll. So, when it came time to buy him some new boots for his birthday, I was completely flummoxed. (Btw, when I say country, I mean born and reared in. Not big buckle, pearl buttons, ten-gallon wearing. Not that there's anything wrong with that.) So being the brilliant person I am, I smuggled one of his old boots out of the closet and took it to Cavenders (thanks Mike for the review!). These people know their boots. They do have a staggering selection. Every... read more

Mike L. 

on Yelp

16 years ago

I've lived in Texas for 14 years now. Ever since I was able to choose my state of residency. Does that make me a Texan?... I don't know, but after all these years of being around boot wearin', pick-up drivin', proud as hell Texans, it's altered my Adidas and Puma preference DNA.. I decided I should get myself some cowboy boots. Where else would I go but a place called Boot City? It's a few blocks from my ranch (apartment), and on the best road in the world. (Burnet) Turns out the staff here are very helpful, eve... read more

Susie G. 

on Yelp

18 years ago

Wowza, what a place! Getting welcomed by super sexy blond men in cowboy hats, saying "Howdy Ma'am, how ya doing today?" Always starts my mornings off well. Since I had just taken a picture in my friends cowboy hat and decided that maybe I was a secret cowgirl in disguise and desperately needed a hat of my own, off I went to Cavenders to try one on for size. Boot City it sure is! So many boots and hats, friendly staff ( asked if I needed help in a nice way like 3 times), Clothes, boots, belts and hats for cow folks of all ... read more

Grace E. 

on Yelp

2 weeks ago

Not good customer service at all.. came in not sure what boots to buy and not one person asked if i needed help or was even in the general area. Decided against giving them my money because of this 

Juan B. 

on Yelp

4 months ago

Customer Service could be worked on. It was my first time going to the store & needed help with locating so items. White Lady proceeds to just look over me & help the white family on the next isle lol 

Celeste M. 

on Yelp

5 months ago

Nobody offered to help. Everybody has an attitude and nobody wanted to help lol asked to get my hat cleaned before I purchased it and legit said they didn't want to. Get another job if you don't like your job. 

Alexi T. 

on Yelp

10 months ago

That tall blonde kid doesn't know shit about customer service. He was playing on his phone the entire time we were in the store and when we were trying to get his attention for assistance. The person at the register could not even understand his job as we were just trying to check out and he gave us another person's boot order. He then polished off their boots for eight minutes right in front of us and kept asking us how they were, to which we always said they weren't ours. Couldn't get help, can't check-out. What a backwate... read more

Lisa T. 

on Yelp

a year ago

The cowboy hat people were unfriendly, unprepared, and uninterested. Me: "Hi there. Is there any way of determining the size? This is a first cowboy hat." Reply: "No." Me: " "You're a hat department but have no way of determining hat size?" Reply: "I don't know where they left the measuring tape. You'll have to try on hats and find one you like." Okay...but as we found the hats are not arranged by size. Maybe this is a generational communication issue? Or perhaps it's an investor issue? Dear Manager, have you ever worke... read more

Bitia S. 

on Yelp

a year ago

Your manger should be able to return an item with tags and a receipt. There's no need to be rude and disrespectful and make false accusations about your customer, that also pays your salary. Last time shopping here. If you don't like your job don't work there simple as that.