The customer service maintenance provides is unmatched. Thank you Mr. Freeman for resolving my issue extremely fast☺️
Business response:
Hi Ciera, this is so nice! Thank you for your 5-star review!
Fantastic office staff very friendly, professional and efficient. Even when there were minor needs at move-in they were helpful and ensured the issues were resolved quickly.
Business response:
Thank you for your review, Tamitra! We appreciate you choosing Clairmont at Farmgate as your home and hope you love it here!
I've lived here for 11 years and there have been a few staff changes with maintenance and office people throughout my time here. However, in the past year Kiwana and Freeman have remained at the community and have always been very responsive to my request. I enjoy their community events as well. Most recently the office staff did a gift wrapping event. I hate I missed it but that is just one of the great things they offer. Clairmont at Farmgate is a great place to call home. - Gordon
Business response:
We appreciate your wonderful review, Gordon! Thank you for taking the time to share your experience.
Frank was friendly and quick to fix all my maintenance concerns.
Business response:
Thank you for your review, Angela!
We recently had a maintenance issue and Frank responded quickly to fix the issue. He is always friendly and helpful. Thank you!
Business response:
Hi Michael, thank you for taking the time to share your experience! We're thrilled to hear our maintenance crew was able to assist you quickly!
I have lived at this place for 6 months and I had nothing but appliances issues . Community is nice the people in the office and maintenance are awesome . I love my plce but I just wish I didn’t have to call so much .
Business response:
Thank you for your feedback, Cathy. We're happy to hear you've had a positive experience with the community and our team! We're disappointed you've had trouble with your appliances and know that must be frustrating. Your comments have been shared with the management team so we can look into this further.
I have been living her a little over the year. The plan is to stay as long as I can afford (smile). The staff is helpful, professional and friendly. My maintenance requests are handled in a timely manner. Kudos to both Freedman who is efficient and keeps the area that he is repairing neat & tidy. Kiwana, Property Manager is always polite, professional and very helpful. So far, I have had a pleasant living experience. Safe as well!
Business response:
Hi Andrea - thank you for your kind words about the community and our staff! We're thrilled you chose Clairmont at Farmgate as your home and that you love it here!
The maintenance staff is awesome. The maintenance man, Frank, has been very helpful. The office staff are also very nice and try to problem solve any issues that may resolve.
Business response:
Hi Jakayla, thanks so much for your feedback! We're happy to hear you've had a great experience with our maintenance team!
When a future resident wants to know if there apartments is ready and the girl kept repeating "LET KEEP IT PROFESSIONAL ". Was really annoying instead of her just answering the question . That's what they need to keep in their head you don't tell the resident that after you can't fulfill move in date ... otherwise she was pleasant to and very very professional!!
Business response:
Hi Catherine, we appreciate you choosing Clairmont at Farmgate as your new home and are sorry to hear we didn't completely meet your expectations for your move. Your satisfaction is important to us and we always aim to provide the best customer service. We'd like to apologize for any misunderstanding and are here to help if you have any other questions or concerns.
Google reviews (55)
