When a future resident wants to know if there apartments is ready and the girl kept repeating "LET KEEP IT PROFESSIONAL ". Was really annoying instead of her just answering the question . That's what they need to keep in their head you don't tell the resident that after you can't fulfill move in date ... otherwise she was pleasant to and very very professional!!
Business response:
Hi Catherine, we appreciate you choosing Clairmont at Farmgate as your new home and are sorry to hear we didn't completely meet your expectations for your move. Your satisfaction is important to us and we always aim to provide the best customer service. We'd like to apologize for any misunderstanding and are here to help if you have any other questions or concerns.
Very friendly staff from top to bottom, all maintenance requests are handled in a timely matter. Definitely top tier service all around!
Business response:
Thanks so much for your kind words! This is great to hear!
Excellent!
Business response:
We're so happy to hear this, Maria! Thank you!
My fiance and I moved in about 3 months ago. Alicia and the staff are very kind and helpful. Thank you! You helped make a dream come true! This is the first place I have lived where the neighbors introduced themselves when we were moving in and everyone is very kind. I feel happy and safe. Our apartment instantly felt like home!
Business response:
Thank you for your kind review, April! We are so excited to hear you are happy in your new home!
Been here close to 2 years and I’ve had no complaints with the apartment but living! From the maintenance crew to the women working hard in the leasing office thank you all for making my choice to stay here worth it.
Business response:
Hi Kendric - we appreciate the 5 stars and your kind words about our team! Thank you for taking the time to leave us a review!
I just want to say that the office administrator staff truly were a blessing to my success for being able to move in,I literally was trying for a year due to setbacks and ups and downs.They really went thru the fire with me and believed and did everything in their power to get me approved.I’m very thankful to live someone that the staff really cares truly wants to be help.If you want people who will help you and assist you with relocating.They did these things for me, they will do the same for you.Great people assisting peop... read more
Business response:
Thank you so much for your kind review, Aric! We appreciate you taking the time to share your experience!
I’ve been at Clairmont for two full years and I’m so happy here. The apartment is perfect for what I need and the staff is so kind. Alicia has helped me more often lately. Wonderful!! Work orders are handled quickly and pleasantly. I would definitely recommend.
Business response:
Hi Sharon, thank you so much for this wonderful recommendation! We're excited to hear you are happy in your home here!
Yes I did have a maintenance request and it was addressed as quickly as they possibly could and overall we like it here however we have a next door neighbor that keeps leaving trash outside their door or their balcony cause their too lazy to go to the dumpster that’s very close we keep complaining However it keeps happening we’re not interested in having bugs or rodents so they don’t enforce the rules here
Business response:
Hi Susan - thank you for taking the time to leave us your feedback. We're sorry to see you are not completely satisfied in your home. We want you to love where you live and have shared your comments with the management team so someone can look into this further.
Great place to live. Staff is super friendly and informative. Maintenance requests are completed quickly. FYI, gates never work but it doesn’t bother me.
Business response:
This is great to hear, Rixy! Thank you for taking the time to leave us your feedback.
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