COIT Cleaning and Restoration

Raul C. 

on Yelp

10 years ago

First let me start by saying I've been using COIT since 2011 and never had an issue. I scheduled an appointment for a cleaning for today and when the gentleman showed up he gave me a quote but told me they won't be able to do the cleaning today. Mind you when I called to make my appointment I specifically said I need it done today. I'm disappointed that this is how this company treats their long-term customers. I'm in the military and I had to take time off in order to get the carpets done. I'm moving overseas and I need thi... read more

Jennie B. 

on Yelp

10 years ago

I called COIT to come clean our tile and grout, which is throughout our entire home, except bedrooms. The original technician came and was very helpful and nice. We decided to do the colored grout sealing, which has a 10 year warranty. He couldn't do it because he didn't have the product, but he scheduled the appointment for it to happen. He said I would get the 8-9 spot the following Monday. The color tech comes on Wednesday and we pick a color. He confirms the 8-9 spot. Friday evening I get a call that I've been s... read more

Jenny K. 

on Yelp

10 years ago

PLEASE DONT WASTE YOUR.TIME!! They called us asking.if.we.wanted out carpet cleaned. FOUR times they called and was supposed to get a call. Back to confirm address and confirmation. NEVER HAPPEN!! I GIVE UP. Next time when they call with an offer....ima just hang up. 

Darla M. 

on Yelp

10 years ago

I also experienced poor customer service. I was clearly told that I would be phoned on Wednesday to give me the "window" of time on Thursday during which a representative would come and provide an estimate for tile cleaning. No call, so I called and left a message Wednesday night. Got a call Thursday morning saying I was "misinformed", but that "Joe" would phone with the schedule shortly. "Joe" called two different times to change the "window", and finally arrived very late in the afternoon, so the day was pretty much shot f... read more

Michelle V. 

on Yelp

10 years ago

Used Coit for air duct cleaning in the home I just purchased. All the walls and ceilings were newly painted and they got them filthy. Black smudges and hand marks wherever they went. I called to complain and they said they wood send someone out to fix it (were they going to repaint my house?!?) but they never showed. Horrible customer service, lazy messy service guy. Now I have to repaint a bunch of surfaces. Thanks Coit. Never again. 

Sean S. 

on Yelp

10 years ago

I used Coit many years ago to clean the carpet at my old house. That was great. Since then they have called me nearly every week until I told them to stop. I had them out to clean my travertine floor today. They showed up 5 hours late and gave me a quote equivalent to a mortgage payment. I'm sure their work is fine but their customer service is terrible. 

Kimberly H. 

on Yelp

10 years ago

Epic Fail. I booked an appointment online over the weekend for a Tuesday appointment. When no called by Monday at 4pm - I called them. They were confused and eventually figured out that no one had called and by then Tuesday was no longer available. So I went with the flow and took the next available appointment for Thursday. They told me someone would call on Wednesday for the 2 hour window to be home. Guess what? No call again - so I call after 4pm again and go through the confusion of what time my slot is going to be. Th... read more

Lucie G. 

on Yelp

10 years ago

had early morning appt, cleaner called thirty mins late to say on his way. next call was a supervisor telling me cleaner went home sick, no solution for my needing a move out cleaning, just wanted sympathy for employee. called me back to tell me another person would come at one and would call me beforehand. that cleaner was never told that and showed up at house after i gave up waiting. supervisors mailbox was not set up to take my voicemail when i called again. punchline was the estimate for sq footage was almost $700, so ... read more

Steven W. 

on Yelp

11 years ago

Absolutely Brutal !!!!!!! They cleaned 3 rooms of carpet, let me rephrase, they SAID they cleaned 3 rooms of carpet. They looked as dirty afterward. But wait, there's more,.. I had them clean and seal the tile and grout in the rest of the house,... $2,000 later it did look better although I was not terribly impressed. BUT,... wait for it,... they took 4 cushions from my patio saying they would clean them and bring them back in a day or two when they returned to give me the touch up kit they forgot to bring when they did the ... read more