COIT Cleaning and Restoration

Craig B. 

on Yelp

7 years ago

After describing my carpet cleaning needs with sq. footage/room count I was given an estimate of $180-$200, very reasonable for 3 bdr.'s and stairs. Made an appointment for the next day. At arrival time I got a call asking me to describe my needs, again. Then I was quoted $495, looks like bait and switch to me. Carpet cleaning canceled! 

Cari Lyn C. 

on Yelp

7 years ago

Was just quoted $2000 for 600 sq ft of tile cleaning. Needless to say we declined the service. Also informed they will not move any furniture whatsoever. Avoid Coit unless you'd like to overpay for a steam clean. 

Ann W. 

on Yelp

7 years ago

I just had a horrible, horrible experience with COIT and will NEVER use them. In fact, I will be sending THEM a bill for my costs and inconvenience. I called and made an appointment, and was told that the cleaners would come out, give me an estimate and if I liked the estimate they would clean my carpet at that time. I waited several days for my appt today and the guy shows up and gives me an estimate and I agree to it. He then asks when I would like my carpet cleaned. My response was now, since that was why I had called wa... read more

Renee B. 

on Yelp

7 years ago

Con: I made an appointment online and the person never saved it. That really pissed me off. Pro: I had a cleaner named Phil, he was awesome. Very nice dude and did a decent job. Con: I would have liked to been told to vacuum before he showed up, I just figured "carpet cleaning" would include that but I was wrong so I felt like I wasted their time. Over all, you pay for what you get. I feel like I got what I expected for the most part. 

Linda D. 

on Yelp

7 years ago

We have used Coit over the years to clean our carpets and drapery, and have been satisfied; however, recently we hired Coit to clean and seal the grout on our kitchen floor and the floor of one of our bathrooms. The young man who came to do the work on January 16, 2018, chipped one of the kitchen tiles and left the bathroom tile and grout dirty in the toe space under the bathroom cabinet overhang. I called Coit the next morning (1.17.18) to let them about the chipped tile and was told that their manager would call me later... read more

Barbara N. 

on Yelp

7 years ago

Wow this company has been in business for 65+ years and no reviews? I will be the first then. I had the tiles in the shower cleaned and grout replaced and thought after an hour of cleaning it would have looked better. I was charged a $75 service call. When I made the appointment, the gal said the estimate was free and if I agree to the estimate he could do the work then. The bill turned out to be over $300. I called COIT and asked about the $75 service charge and they said every invoice they write $75 will be added. This ... read more

Connie R. 

on Yelp

8 years ago

I wish there was something lower than 1 star to rate their customer service. They cancelled 2 confirmed appointments - and both on very short notice! I received an email confirmation of the arrival time for my second appointment at 8a - 9a. The technician called me at 8a and confirmed - yes we will be there between 8a - 9a I will call you with an better ETA. The tech called back 10 minutes later and changed the arrival time to 9a - 11a. First World problems yes. You know it's bad when you think wow - even the cable c... read more

Lucy M. 

on Yelp

8 years ago

Worst customer service I've ever experienced. Every person I've encountered at COIT has been rude and unknowledgeable. Not to mention they are extremely overpriced even with their never ending 35-40% off. Now they call me to ask for my business and when I politely decline they hang up on me. Find anyone else for your cleaning needs you'll be glad you did. 

Debbie M. 

on Yelp

8 years ago

I wish I would have read their Yelp reviews before I booked my appointment. Their employee called the morning of the service trying to move the appointment up 3 hours or better yet were we really interested in getting our carpets cleaned? We agreed to move the appointment up 90 minutes. The employee arrived and put only a few pieces of furniture on blocks and then quickly cleaned the 2 bedrooms. Took him about an hour as both bedrooms are quite large. He did no pre-spotting and when he was done the carpet was super wet. ... read more