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1755 Helena Ave C, Sacramento, CA, 95815, United States
Get directionsMy home is 46 years old. I have never had the ducts cleaned. I was noticing that my house seemed to be dusty 2 days after the housekeeper cleaned. I had duct cleaning done on December 1, 2020. I assumed the house would be less dusty, silly me. It is not. It's winter and I do not have open windows. I feel it was $515 totally wasted.
We wanted to get a deeper cleaning of our carpets so we called COIT. The technician who came out was friendly but seemed to be under duress from a hectic COVID impacted schedule. Some rooms got cleaned pretty well, but others not so much. He also bumped into the fireplace hearth and chipped it without telling us. And here comes the reason for a one start review. After the technician concluded his business, I came out some minutes later and noticed his can still in the driveway of the house. He seemed to be prepping it for ... read more
I would give zero if possible. They screwed up my first appointment, tried to reschedule for 3 days out, I had already moved all my furniture! They were finally able to come out the next day after I phoned them 5 times. Kept being put on hold, told someone would call back. They never did. Guy cleaned the floors, didn't do the best job. Then I notice spray from their machine all over the bottom of our stainless steel dishwasher & stove. Emailed them numerous times. Got no response. Called them & they said they would be out t... read more
It's two years later and I'm still getting spam emails, despite unsubscribing, blocking, and reporting as spam. Do yourself a favor, save your inbox and do not ever, ever use their services.
Completely unprofessional. They stood me up for a scheduled appointment, then when I call to inquire if the technician would still be arriving, the bitter man on the other end of the phone gave me attitude and said that *I* was being rude! He also called me sweetie, so if you enjoy unprofessional, unreliable, borderline sexist a**holes who don't even show up, then these are the guys for you!
An employee named Marcus used deceptive practices to deceive my wife that our carpet was not treated with a protective coating to prevent dirt and staining. He used this a ploy to charge us $336 to clean two very small rooms and 2 closets. This amount is twice what other similar companies charge for similar cleaning. I consulted another carpet company and was informed that Coit offers commissions to its carpet cleaners and this person took advantage of a senior citizen for their own gains. I have remnants of the carpet th... read more
having a terrible experience with Coit with the people over the phone and rescheduling lazy techs they won't clean your carpet like before COIT has went down
I would not recommend COIT. Terrible service. Wasted my time. They gave me a window of 2 hours. They confirmed the day prior. I took off work early to have this cleaning done. I sat through the window they gave me. After the window expired I phoned them. I was told by the technician that someone should have phoned me to tell me that they couldn't come. Nobody had tried to reach me!! Total waste of my time. Don't do business with a company like this.
Business response:
D.F., Thank you for posting your experience. This is certainly not the experience we want our customers to have when they schedule an appointment with us. Thank you for taking time to speak with our operations manager. While we cannot go back in time, we are making corrections to ensure that this does not happen to you or another customer in the future. We truly hope to have the opportunity in the future to provide you with a much better experience.
I am not happy with Coit at all. They picked up rugs that they were supposed to clean and when I went to use them I found dirt, earrings and other items that were still on the rug. I am not going to attach a copy of the rug with the Coit Tag because it shows my address. I paid over $200 to have two area carpets cleaned and they were not cleaned. They got me, never again! Whatever they did to get the name they need to go back to it because their service sucks. Do not use them. If you are in Northern California I suggest you... read more
COIT Cleaning and Restoration has a 4.3 star rating with 932 reviews.
COIT Cleaning and Restoration is open now. It is open 24/7.