COIT Cleaning and Restoration

Barbara N. 

on Yelp

8 years ago

Wow this company has been in business for 65+ years and no reviews? I will be the first then. I had the tiles in the shower cleaned and grout replaced and thought after an hour of cleaning it would have looked better. I was charged a $75 service call. When I made the appointment, the gal said the estimate was free and if I agree to the estimate he could do the work then. The bill turned out to be over $300. I called COIT and asked about the $75 service charge and they said every invoice they write $75 will be added. This ... read more

Connie R. 

on Yelp

8 years ago

I wish there was something lower than 1 star to rate their customer service. They cancelled 2 confirmed appointments - and both on very short notice! I received an email confirmation of the arrival time for my second appointment at 8a - 9a. The technician called me at 8a and confirmed - yes we will be there between 8a - 9a I will call you with an better ETA. The tech called back 10 minutes later and changed the arrival time to 9a - 11a. First World problems yes. You know it's bad when you think wow - even the cable c... read more

Lucy M. 

on Yelp

8 years ago

Worst customer service I've ever experienced. Every person I've encountered at COIT has been rude and unknowledgeable. Not to mention they are extremely overpriced even with their never ending 35-40% off. Now they call me to ask for my business and when I politely decline they hang up on me. Find anyone else for your cleaning needs you'll be glad you did. 

Debbie M. 

on Yelp

8 years ago

I wish I would have read their Yelp reviews before I booked my appointment. Their employee called the morning of the service trying to move the appointment up 3 hours or better yet were we really interested in getting our carpets cleaned? We agreed to move the appointment up 90 minutes. The employee arrived and put only a few pieces of furniture on blocks and then quickly cleaned the 2 bedrooms. Took him about an hour as both bedrooms are quite large. He did no pre-spotting and when he was done the carpet was super wet. ... read more

Keona F. 

on Yelp

8 years ago

I'm only giving them one star because they answered the phone. They screwed up my appt twice, each time with some lame excuse about what happened. The second time they screwed it up, the carpet tech said he had a meeting scheduled for the time I was supposed to get my carpet cleaned. I've been using them for over 20 years, but NO MORE!!!! Their service has gotten HORRIBLE!!!! Used to be one of the best. 

Marlena O. 

on Yelp

8 years ago

I guess I should have paid closer attention to these reviews. After lots of research ( or so I thought) per their website, they state they can clean anything. Fire damage, smoke damage etc. I hired them to come clean the grout in our guest and master bathrooms. First there was confusion on the appointment I had set for over 3 weeks. Then 2 guys arrive, they don't remove their shoes or cover their shoes And trail tennis shoe marks all over our floors. What service company does that. Then they proceed to tell me they can't cle... read more

Alice K. 

on Yelp

8 years ago

I've used many carpet cleaners in my 50 years of having my own place. This was the worse cleaning service I've ever had. The bad experience started from the 2nd and 3rd phone calls. I should have just cancelled right after the 3rd call. I told them on the phone how many rooms I wanted cleaned. I was told, and this was supported by the web site, that a representative would come out and give me an estimate. If I agreed they would be ready to clean the carpet at that time. I scheduled the appointment for 1 PM. However, ... read more

dave f. 

on Yelp

9 years ago

Phil came to our house on January 13 and gave us an estimate to clean our carpet. The price seemed a bit high but went ahead and confirmed an appointment to have Phil come on January 16 in the AM. Nobody showed up on the 16th so we called and found out from customer service that no appointment was made. We said that we did, that everything had been set up. The customer service rep would not comply, in fact, the CSR put the blame on us for not following up. The CSR was rude and totally inflexible about fixing the problem and... read more

Gail S. 

on Yelp

9 years ago

I will never, ever, use those black trucks again. Needing to get my carpets clean , once purchased from S & G Carpets, you have to have them cleaned whether dirty or not to keep your lifetime warranty. Last year, Stanley Steamer....never had a problem. Coit, 40% off for the holidays, over 60yrs in service, of course I'll use them. Big mistake!! My house smells like wet gym socks. They cleaned it the first time almost 2 weeks ago. It stayed wet the rest of Friday, all day Saturday & half of Sunday. Once it was dry, the smell.... read more