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COIT Cleaning and Restoration
- Home Cleaning
- Sacramento, CA
About this business
Location details
1755 Helena Ave C, Sacramento, CA, 95815, United States
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having a terrible experience with Coit with the people over the phone and rescheduling lazy techs they won't clean your carpet like before COIT has went down
I would not recommend COIT. Terrible service. Wasted my time. They gave me a window of 2 hours. They confirmed the day prior. I took off work early to have this cleaning done. I sat through the window they gave me. After the window expired I phoned them. I was told by the technician that someone should have phoned me to tell me that they couldn't come. Nobody had tried to reach me!! Total waste of my time. Don't do business with a company like this.
Business response:
D.F., Thank you for posting your experience. This is certainly not the experience we want our customers to have when they schedule an appointment with us. Thank you for taking time to speak with our operations manager. While we cannot go back in time, we are making corrections to ensure that this does not happen to you or another customer in the future. We truly hope to have the opportunity in the future to provide you with a much better experience.
I am not happy with Coit at all. They picked up rugs that they were supposed to clean and when I went to use them I found dirt, earrings and other items that were still on the rug. I am not going to attach a copy of the rug with the Coit Tag because it shows my address. I paid over $200 to have two area carpets cleaned and they were not cleaned. They got me, never again! Whatever they did to get the name they need to go back to it because their service sucks. Do not use them. If you are in Northern California I suggest you... read more
My mom has had a horrible experience with this company I am not happy with Coit at all. They picked up rugs that they were supposed to clean and when I went to use them I found dirt, earrings and other items that were still on the rug. I am not going to attach a copy of the rug with the Coit Tag because it shows my address. I paid over $200 to have two area carpets cleaned and they were not cleaned. They got me, never again! Whatever they did to get the name they need to go back to it because their service sucks. Do not ... read more
Don't call Coit they did a terrible job, I have a very small area to clean and it didn't do the job the tech. Had all packed up before I could ask for a second pass over the shower ... we cleaned ourselves with a Brush in 5 min. I called the manager he said he would do his investigation and call me Monday 2 weeks later no call . Tech didn't wear booties on rainy day drug hoses over my floors and was very rude! When u see 2 1/2 star company believe it!!!
These people Fraudulent and malicious schemers. They estimated work that the employee Max swore was covered by insurance to my mom, then told her that she was going to have our house foreclosed through a mechanics lien if she didn't pay. No work was done, nothing was restored. These people couldn't mold restore a door. STAY AWAY!!! They are fraudulent individuals that are looking for a PAYDAY.
Possibly the worst customer service and cleaning service I have ever encountered. No follow through, no return calls! Area rug returned dirty, kept another 2 months, finally returned marginally clean. Will Never use/recommend!!!!
These people care zero about their customers. They wasted several hours of my time today, each customer service rep claiming that they promise to call me back in 5 min. and then never calling to reschedule an appointment they missed because the technician's truck broke down. On the third call, I demanded that a manager get on the line. Surprise! No managers are available. They're too busy doing everything but helping their customers. Unexpected things happen in the course of doing business. It's the response to issues t... read more
I hired Coit Cleaning and Restoration in July to clean my air ducts, carpet and tile. Ryan tracked the solvent used to clean the carpet and tile all over my laminate floors leaving wet footprints. After he left, I mopped the floor but the footprints remained. He also missed cleaning a whole section of tile. After calling and complaining, Coit sent someone out to take pictures. The following week, they sent Ryan to my home to fix my floors. He argued about the tile floor saying the grout was stained and I should have pa... read more
Frequently asked questions about COIT Cleaning and Restoration
How is COIT Cleaning and Restoration rated?
COIT Cleaning and Restoration has a 4.2 star rating with 782 reviews.
When is COIT Cleaning and Restoration open?
COIT Cleaning and Restoration is open now. It is open 24/7.