COIT Cleaning and Restoration

Michelle V. 

on Yelp

10 years ago

Used Coit for air duct cleaning in the home I just purchased. All the walls and ceilings were newly painted and they got them filthy. Black smudges and hand marks wherever they went. I called to complain and they said they wood send someone out to fix it (were they going to repaint my house?!?) but they never showed. Horrible customer service, lazy messy service guy. Now I have to repaint a bunch of surfaces. Thanks Coit. Never again. 

Sean S. 

on Yelp

10 years ago

I used Coit many years ago to clean the carpet at my old house. That was great. Since then they have called me nearly every week until I told them to stop. I had them out to clean my travertine floor today. They showed up 5 hours late and gave me a quote equivalent to a mortgage payment. I'm sure their work is fine but their customer service is terrible. 

Kimberly H. 

on Yelp

10 years ago

Epic Fail. I booked an appointment online over the weekend for a Tuesday appointment. When no called by Monday at 4pm - I called them. They were confused and eventually figured out that no one had called and by then Tuesday was no longer available. So I went with the flow and took the next available appointment for Thursday. They told me someone would call on Wednesday for the 2 hour window to be home. Guess what? No call again - so I call after 4pm again and go through the confusion of what time my slot is going to be. Th... read more

Lucie G. 

on Yelp

10 years ago

had early morning appt, cleaner called thirty mins late to say on his way. next call was a supervisor telling me cleaner went home sick, no solution for my needing a move out cleaning, just wanted sympathy for employee. called me back to tell me another person would come at one and would call me beforehand. that cleaner was never told that and showed up at house after i gave up waiting. supervisors mailbox was not set up to take my voicemail when i called again. punchline was the estimate for sq footage was almost $700, so ... read more

Steven W. 

on Yelp

10 years ago

Absolutely Brutal !!!!!!! They cleaned 3 rooms of carpet, let me rephrase, they SAID they cleaned 3 rooms of carpet. They looked as dirty afterward. But wait, there's more,.. I had them clean and seal the tile and grout in the rest of the house,... $2,000 later it did look better although I was not terribly impressed. BUT,... wait for it,... they took 4 cushions from my patio saying they would clean them and bring them back in a day or two when they returned to give me the touch up kit they forgot to bring when they did the ... read more

Kayla T. 

on Yelp

11 years ago

Coit came over and gave us an estimate and told us that 90% of our stains would come out of our WHITE carpet without a problem. 500$ Well, I can honestly say this is the WORST carpet cleaning service I have EVER used. After they were done the carpet looked worst then ever and the cleaner assured me that they would disappear when the carpet dried, they did not. My carpet looked even worse then before and they refused to give us a refund, in fact they tried to get us to purchase a touch up service. it was 400$ for 5 rooms. A f... read more

Rick F. 

on Yelp

11 years ago

I tried Coit because they are nationwide and one of the largest in Sacramento. The carpet cleaner I have used in the past retired so I needed a new one. I have to say they were the WORST cleaning company I have ever here were spots everywhere after they were through. The guy that did it said when it dried they would disappear... they did NOT. They were suppose to add deodorizer for an extra 100 dollars but the house smelled no different. When I called to complain they told me it would be 4 days before they could get som... read more

G C. 

on Yelp

11 years ago

Avoid Coit. Don't waste your time and money. Hired Coit to clean our air-ducts after I finished major renovations knowing that there was saw dust, sheetrock, etc. that had fallen into the in vents. We shopped around and found that other companies charge about the same as Coit WITHthe "40%" discount. So normal price would be much higher than other companies. Still waiting for my full refund 3 weeks after they said they would give it back. Here is a Summary of my complaints: -Sales people were very concerned with being clean(... read more

Crystal H. 

on Yelp

11 years ago

So far I am happy with the quality of the service, but the professionalism of the staff fell very short and this is being kind and has left a really bad feeling about this company. The sales rep was three hours late, indifferent (to the fact that I was inconvenienced by having to wait for him!!!) and acted annoyed (but told me he had just gotten his large job for the day in the call before mine that made him late. So during the whole whopping 20 minute sales call I felt hurried and second class (Funny. my job still totaled ... read more