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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Horrible The bed is uncomfortable the room was dirty and smelled we only had 1towel and it was stained with make up gross
Business response:
Dear guest, Thank you for your review. We always appreciate hearing from our guests, including places of improvement. We are sorry we were not able to provide you with a better quality of service and for the dissatisfaction, you experienced with your room accommodation. Your feedback has been passed to our housekeeping and maintenance teams, for immediate redress. We wish you had notified us of these issues, during your stay, we would have done everything possible to have resolved them for you. We hope you will give us a cha... read more
Stay away Construction going on and very difficult to get to the door even. Booked online and arrive and nothing is correct on the booking. It’s like the pics are of someone else. There was an employees child playing on the elevator at like 12:30AM. Room was very small and dirty. Both of our rooms were open when we arrived. Not unlocked, open. Windows were open, I guess to try to kill the smell. The tub surround was popping and creaking and we were just glad that the entire bathroom didn’t collapse into the room below. The s... read more
Business response:
Dear guest, Thank you for your feedback. I'm very sorry to hear that your stay at the hotel wasn't an enjoyable one. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to San Diego and allow me the opportunity to showcase our newly renovated rooms. Best Regards, Ray, Customer Care Manager
Lazy boy Walk in and front desk person is playing a game and talking through his headphones. He tells the person to hold when he sees me. Then he goes between asking me questions and tending to his call. I had requested a possibly ADA room with two beds. He said “Accessible?” I’m thinking he’s confirming. Well he was but thought I’d be okay with any ADA room including a 1 bed. Which I discovered when I opened the room. I went back to the front desk and he wouldn’t rectify his error. Thankfully Expedia’s customer service was ... read more
awful Pros: not much, location was convenient . Cons: see gripes Location: near 101 Bed was broken Mattress slanted, Hair dryer cord was cut. No juice at breakfast. Window would not open for ventilation.
Business response:
Dear Guest, thank you for your review. We always appreciate hearing from our guests, including places of improvement. We are sorry we were not able to provide you with a better quality of service and for the dissatisfaction, you experienced with your room accommodation. Your feedback has been passed to our housekeeping and maintenance teams, for immediate redress. We wish you had notified us of these issues, during your stay, we would have done everything possible to have resolved them for you. We hope you will give us a cha... read more
Not Good Hotel attendant (front desk) RUDE..The room is ok..Overall not pleased. Only here for 1night anyway.
Business response:
Dear Guest, thank you for choosing our hotel for your accommodation needs in this area. We are sorry that you found our front desk staff unprofessional. We will pass your feedback to our staff team manager in order to investigate and change for the future. We hope that you will stay with us again when you are visiting this area. Best Regards, Ray, Customer Care Manager Best Regards, Ray, Customer Care Manager
The lady that checked us in was so rude an she didn't even speak proper English. There was extra charges to the room that I didn't know about till I checked in an she rudely asked me if I wanted my room or I could just go somewhere else. I will never book a room there again an I won't be referring anyone there!!
Business response:
Thank you for choosing our hotel for your accommodation needs in this area. We are sorry that you found our front desk staff unprofessional. We will pass your feedback to our staff team manager in order to investigate and change for the future. We hope that you will stay with us again when you are visiting this area. Best Regards, Ray, Customer Care Manager
Staff and Motel Pros: Can't think of anything. Cons: Remodel the motel and hire new staff. Location: It is close to the freeway and there are several outlet stores and restaurants near by. We stayed for six days due to a family situation. We also reserved two rooms for other family members. A niece also reserved a room for her family. It's not a welcoming experience. The staff is unfriendly and rude. The night staff was very rude to my niece. There wasn't enough towels for everyone. They watch you like you are going to steal... read more
Business response:
Dear guest, please accept our truthful apologies for the difficulties you experienced during your stay. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them. We have alerted our maintenance, housekeeping and staff teams to your comments, and immediate action is being taken. We value you... read more
not ckeanup my bed looks like new but actualy sheet not changed! many sand on it.
Business response:
Dear guest, Thank you for taking the time to share your comments. Please accept our most sincere apologies for the challenges you experienced with regards to cleanliness and bed condition. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them. Your feedback will be passed to our Housekee... read more
OK hotel, but unprofessional lady staff Pros: Location Cons: A lot. Location: Gilroy shopping outlet. It is Super8 and we got Super8. The hotel is run by a family now. The check-in was so slow, with lady staff working so long with computer, no single greeting nor smile, my credit card was swept too many times and she can't get it worked (despite I already paid for the room on-line and there was no problem with my card when I went shopping). For location, if you are here for shopping, it is OK. Room is acceptable. Old blanket... read more
Business response:
Thank you for taking the time to review our property. Please accept our most sincere apologies for the challenges you experienced during your stay. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them. We have alerted our front desk and housekeeping teams to your comments, and immediate... read more
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.