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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Said I could use laundry and it was broke, he never told me that, RV didn’t work, ice maker didn’t work
Business response:
Hello Pam, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We look forward to showing you how we have learned from your experience.
Check-in guy was inexperienced but nice. Check-out woman was terrible, uncaring, and doesn't deserve to work in the service industry. She had no interest in communicating with the Expedia team to resolve our issues with DOUBLE PAYMENT. Room had many broken items (fire alarm, shower), and overall feel was dated. Breakfast was a joke. Only thing good about the hotel was location. I had low expectations coming in, but was still severely disappointed.
Business response:
Hello Kevin, I apologize for the inconveniences that you experienced and I want to assure you that we are continually improving through guest feedback and suggestions. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.
Worse hotel First room not clean second room now lights third room fridge not working till 4th room not a good experience ..
Business response:
I am terribly sorry to hear of your disappointment with our hotel. Thank you for your comments. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Business response:
Dear guest, I am sorry you were disappointed with your recent stay with us. Please do inform our front desk staff for your concerns when you visit us again. Regards,
Clerk was dis-interested, the room was not ready ( had to move me to another room), spots on the hall wall needing painting, fawcet in the bath tub dripped.
Business response:
Dear guest, We’re sorry you were unhappy with the services from our staff, we’ll work hard to fix the issue you experienced. Thanks for letting us know.
No wifi connection and no free computer in lobby, all hotels have free hotel lobby computers currently! Also, the whole place was so full of fireman that there was no room to park and there was "beeping" from vehicles at all hours of the night. The breakfast was very disappointing. The room was roomy and clean, that is the only good thing about our visit. Just overall disappointing.
Business response:
Dear guest, I apologize for the inconvenience as the wifi connection was not that fast and performing as this is due to server maintenance. However, I hope the quality of service from our team will bring you back to our hotel on your next trip.
Keep looking We were given the key to someone else’s room luckily they were not in the room when we opened the door. Staff quickly gave us a different room. We asked for more towels and pillows. We were told they had no clean towels and we were given the pillows we asked for. The bed skirt was visually dirty. The one positive I can say is the continental breakfast was good.
Business response:
Dear guest, We’re sorry you were disappointed with your stay finding the clean under par. We’ll check on this and work hard to fix the issue you experienced. I apologize for the inconvenience.
Worst hotel experience Front desk check was unprofessional, he was giving me a hard time when I asked for a receipt to confirm that I checked out of the room. Room was dirty. The blanket was dirty. There was what looked like toothpaste smear on it. On the other bed the blank has holes and red stain marks. This made me doubt they even changed the bedding between guests.
Business response:
Dear guest, thank you for choosing our hotel for your accommodation needs in this area. We are sorry that you found our front desk staff unprofessional and that the room wasn't cleaned and prepared as it should. We will pass your feedback to our staff team manager in order to investigate and change for the future. We hope that you will stay with us again when you are visiting this area. Best Regards, Ray, Customer Care Manager
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.