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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Business response:
Dear guest, We thank you for staying with us here at Super 8 by Wyndham Gilroy. It is sad however that we failed to meet your expectations. Nonetheless, I hope that we could have the opportunity of serving you better in soonest.
Business response:
Dear guest, We thank you for staying with us here at Super 8 by Wyndham Gilroy. It is sad however that we failed to meet your expectations. Nonetheless, I hope that we could have the opportunity of serving you better in soonest.
The very battered appearing (looked like it was pounded on from both sides, poor thing) room door was ajar when I got to it, although it did lock from inside. In the morning the shower did not work (did not transfer up from bathtub spout) so had to use ice bucket! When I asked for a comp or discount at checkout (after all, a shower and a bed are what we pay for, right?) I was told I should have called maintenance, and I could go back up right then and wait for them. No thanks! Not my fault your shower doesn't work! Wouldn't ... read more
Business response:
Hello Traveler , I am so sorry that there were problems with your stay particularly in the bathroom. I assure you that this is not a disregard rather an oversight on the part of our maintenance team. This matter will be called to the team's attention to ensure that we provide our guests nothing less than the quality of services we are held to provide. Thank you for staying at our hotel and for sharing your candid review.
Business response:
Dear guest, I regret that you were not pleased with your stay here at our hotel. I hope that we could have the opportunity to serve you better soon.
Business response:
Dear guest, I regret that you were disappointed with your recent experience with us here at Super 8 by Wyndham Gilroy. We are held to provide efficient, accommodating services to all of our valued guests and I regret that you experienced otherwise. Your feedback will be forwarded to our management for immediate attention and trust that this is addressed. I hope that we could have the chance to make up for the setback.
Staff was condescending when I called the front desk to let them know the hairdryer was not working in the room,
Business response:
Dear guest, We’re sorry you were unhappy with the services from our staff, we’ll work hard to fix the issue you experienced. Thanks for bringing your concern to our attention. Trust that this is addressed by our key people.
Business response:
Dear guest, We appreciate the time you've taken to give us your forthright review. We are held to provide efficient, accommodating services to all of our valued guests and I regret that you experienced otherwise. Your feedback will be forwarded to our management for immediate attention and trust that this is addressed. I hope that we could have the chance to make up for the setback.
Room was a non smoking room that smelled like smoke as soon as you entered the door. Also the bathhroom ceiling had water damage and mold.
Business response:
Dear Guest, we are very sorry that you had a poor experience with your recent stay with us. We will make sure to speak to our staff regarding these issues to ensure that this will not happen again. Thank you for your feedback. Best Regards, Ray, Customer Care Manager
Business response:
Dear guest, Thank you for your feedback. I'm sorry to hear that your most recent stay with us did not meet your expectations. We will work hard to make sure you will enjoy your overall stay at our hotel.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.