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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Disappointing Of all Super 8 that I have been, this one in Gilroy was my worst stay.no toiletries, no towels and on a Spring cold weather no blanket.Got 2 towels so far but never given us blanket.Stayed all night with their thin top sheet.
Business response:
Dear Guest, we are very sorry that you had a poor experience with your recent stay with us. We will make sure to speak to our staff regarding these issues to ensure that this will not happen again. Thank you for your feedback. Best Regards, Ray, Customer Care Manager
The rudest staff I have ever encountered. I travel for a living and I have never encountered such a rude staff. The only staff member that was was polite was the younger guy that worked the night shift. During the day an older woman worked and would literally follow me and my coworkers around and harass us. All because we had three to a room. Two beds, three people. Would not leave us alone. They didn’t even clean our room our entire stay.
Business response:
Dear guest, thank you for choosing our hotel for your accommodation needs in this area. We are sorry that you found our staff unprofessional. We will pass your feedback to our staff team manager in order to investigate and change for the future. We hope that you will stay with us again when you are visiting this area. Best Regards, Ray, Customer Care Manager
Super bad Nothing works and staff don’t help you. The shower was broken the tv didn’t work and towels horrible.
Business response:
Dear guest, Thank you for your review. We always appreciate hearing from our guests, including places of improvement. We are sorry we were not able to provide you with a better quality of service and for the dissatisfaction, you experienced with your room accommodation. Your feedback has been passed to our housekeeping and maintenance teams, for immediate redress. We hope you will give us a chance to redeem ourselves when you are next visiting the area. Best Regards, Ray, Customer Care Manager
Close to the outlets. Cons: Clean everything Location: walk to the outlets and have lunch and dinner at the close restaurant. Not Great at all it was really uncomfortable and it was not clean and it needs a lot off work everything was dirty they did not change the bed sheets or the blankets were really dirty that's why I changed the hotel the next day. I did not fly 300 miles and pay a lot to have this really bad experience. We only stayed one night and did not sleep well. The good thing Expedia helped me and they reimburse ... read more
Business response:
Dear guest, Thank you for your feedback. I'm very sorry to hear that your stay at the hotel wasn't an enjoyable one. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to San Diego and allow me the opportunity to showcase our newly renovated rooms. Best Regards, Ray, Customer Care Manager
Horrible The bed is uncomfortable the room was dirty and smelled we only had 1towel and it was stained with make up gross
Business response:
Dear guest, Thank you for your review. We always appreciate hearing from our guests, including places of improvement. We are sorry we were not able to provide you with a better quality of service and for the dissatisfaction, you experienced with your room accommodation. Your feedback has been passed to our housekeeping and maintenance teams, for immediate redress. We wish you had notified us of these issues, during your stay, we would have done everything possible to have resolved them for you. We hope you will give us a cha... read more
Stay away Construction going on and very difficult to get to the door even. Booked online and arrive and nothing is correct on the booking. It’s like the pics are of someone else. There was an employees child playing on the elevator at like 12:30AM. Room was very small and dirty. Both of our rooms were open when we arrived. Not unlocked, open. Windows were open, I guess to try to kill the smell. The tub surround was popping and creaking and we were just glad that the entire bathroom didn’t collapse into the room below. The s... read more
Business response:
Dear guest, Thank you for your feedback. I'm very sorry to hear that your stay at the hotel wasn't an enjoyable one. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to San Diego and allow me the opportunity to showcase our newly renovated rooms. Best Regards, Ray, Customer Care Manager
Lazy boy Walk in and front desk person is playing a game and talking through his headphones. He tells the person to hold when he sees me. Then he goes between asking me questions and tending to his call. I had requested a possibly ADA room with two beds. He said “Accessible?” I’m thinking he’s confirming. Well he was but thought I’d be okay with any ADA room including a 1 bed. Which I discovered when I opened the room. I went back to the front desk and he wouldn’t rectify his error. Thankfully Expedia’s customer service was ... read more
awful Pros: not much, location was convenient . Cons: see gripes Location: near 101 Bed was broken Mattress slanted, Hair dryer cord was cut. No juice at breakfast. Window would not open for ventilation.
Business response:
Dear Guest, thank you for your review. We always appreciate hearing from our guests, including places of improvement. We are sorry we were not able to provide you with a better quality of service and for the dissatisfaction, you experienced with your room accommodation. Your feedback has been passed to our housekeeping and maintenance teams, for immediate redress. We wish you had notified us of these issues, during your stay, we would have done everything possible to have resolved them for you. We hope you will give us a cha... read more
Not Good Hotel attendant (front desk) RUDE..The room is ok..Overall not pleased. Only here for 1night anyway.
Business response:
Dear Guest, thank you for choosing our hotel for your accommodation needs in this area. We are sorry that you found our front desk staff unprofessional. We will pass your feedback to our staff team manager in order to investigate and change for the future. We hope that you will stay with us again when you are visiting this area. Best Regards, Ray, Customer Care Manager Best Regards, Ray, Customer Care Manager
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.