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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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The property looked and smelled dirty. The carpet was stained and even worse the bedding was just as bad... Their free breakfast was not even worth advertising. I usually don't leave reviews, but this hotel was not up to par for the price of almost $400 for 2 nights...
Business response:
Hello Terry, We apologize for not living up to your expectation in terms of the cleanliness and quality of accommodation. We will have our key people review your comments and work on the rectification. Thank you for your review and we will do our best to make your next stay with us would be a better and worthwhile experience.
This is a very out-dated hotel. We had a room for 4 that came with one towel. The door was covered with chipped painted. The door to the bathroom would not close. The bedspreads were stained as were the pillowcases. The beds were so uncomfortable and the air conditioner was so loud. Thankfully we had only one night here.
Business response:
Hi Shawn, We apologize if your overall stay at our hotel was not up to your expectations. I reported your feedback to our management, I assure you that your assessment will be looked into by our key people. We appreciate your review.
Nightmare Experience This hotel is a bad representation of Wyndham hotels, unless Wyndham now has very low standards. This hotel needs to be recertified, there is no way this hotel is in conditions to host guests. I should have known, the moment I walked into the lobby for check in, duc tape all over the place. Duc tape over electrical outlets, duc tape to run cables along the wall, duc tape holding ceiling tiles. I can go on and on listing things that I saw wrong. The city inspectors should also be held accountable for the ... read more
Business response:
Dear guest, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service. We will work hard to make sure you will enjoy better services on your next visit. Best Regards, Ray, Customer Care Manager
Over priced hot water temp would change in middle of our shower. They gave our King size room away we had to settle for a double queen and they would not offer any money back then scolded us when we checked out a hlaf hour late.would not recomend this place.
Business response:
Dear guest, I want to apologize that your most recent stay with us did not go well. We take our reviews very seriously and will be looking into your comments. Thanks for staying with us this time. Best Regards, Ray, Customer Care Manager
The front desk clerk was argumentative and rude.The shower was difficult to turn on especially when we have arthritis. We were informed that the laundromat on site was out of service so all in all, a piece of crap hotel owned by none other than greedy mideastern indians.
Business response:
Hi Sandi, We apologize for not living up to your expectation in terms of the cleanliness and quality of accommodation. We will have our key people review your comments and work on the rectification. Thank you for your review and we will do our best to make your next stay with us would be a better and worthwhile experience.
Said I could use laundry and it was broke, he never told me that, RV didn’t work, ice maker didn’t work
Business response:
Hello Pam, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We look forward to showing you how we have learned from your experience.
Check-in guy was inexperienced but nice. Check-out woman was terrible, uncaring, and doesn't deserve to work in the service industry. She had no interest in communicating with the Expedia team to resolve our issues with DOUBLE PAYMENT. Room had many broken items (fire alarm, shower), and overall feel was dated. Breakfast was a joke. Only thing good about the hotel was location. I had low expectations coming in, but was still severely disappointed.
Business response:
Hello Kevin, I apologize for the inconveniences that you experienced and I want to assure you that we are continually improving through guest feedback and suggestions. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.
Worse hotel First room not clean second room now lights third room fridge not working till 4th room not a good experience ..
Business response:
I am terribly sorry to hear of your disappointment with our hotel. Thank you for your comments. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.